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March 2024 by Brooke Bruce
VCA stands for (Veterinary Con Artists)Charging $130 for a FeLV test plus $80 for visit when the emergency vet and FACE (spay and neuter) charge about $30.I also had taken my 16yo cat in for unexplained weight loss. Several tests and lots of money later they still weren’t completely sure but guessed she had beginning stages of kidney disease. After reading other bad reviews from other customers, I’m considering changing vets.
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January 2024 by Tara A
Had to put my boy down a few months ago. They made it a wonderful experience. I was alone when it happened and the nurse was so sweet and gave me a hug. Price was very reasonable for the cremation.
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January 2024 by Ben Collins
I've used VCA Sugar Grove for years, and their staff has always been great, but lately the experience has been less than ideal. The cost of their services are higher than competitors, and to make matters worse they recently botched the cremation service for a pet.
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January 2024 by Nick
Encouraged us to euthanize our kitten. Got another opinion from another vet and the kitten had asthma. Was very rude to us in our time of need. Will not come back nor would I recommend anyone come here for their pets livelihood and well-being. Would give 0 stars if I could
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December 2023 by sophie bailey
I wish I would have found this place sooner because I probably would have caught the issues I'm now dealing with long before.. The vets here are so knowledgeable, brought my cat in for a cough and they ended up finding a murmur.. although I wasn’t expecting that diagnosis, I now have the things I need to make my kitty the most comfortable in her final months of life, where as before I was left clueless with no diagnosis. Can’t thank this place enough. If they refer you to a specialist please listen to their advice, they just gave me a few more months of life with my cat because I listened.
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September 2023 by Britney Roush
Let me start off by saying this, I have 3 dogs that currently have attended Vca Sugar Grove 2 of them being senior dogs. We really like Angela and Dr Shelby which are the main reasons we have continued care here through the change in staff over the past year. Over the weekend my senior dog became very ill and I scheduled an appointment on the app for what I thought was the upcoming Monday, showed up to my appointment 30 min early checked in only to receive I had accidentally made the appointment for the following Monday, my mistake most likely from being distraught from my dog basically dying, I apologized to the girl at the front desk and proceeded to explain my situation and how very ill my dog was and if there was any way we could be seen. She goes to the back and comes back a minute later and says I’m sorry no we can’t see you! I could not believe that a dog that has continued care here for a few years now that you were unable to fit into your schedule a dog that was literally so sick and dying in the owners hands, not even a offer of to get in the next day a recommendation on where i could rush him to, if you ask me the service I received was very un compassionate and heartless. Will definitely be thinking about if my other 2 dogs will continue care here, and based on a few reviews I’ve read before deciding to leave this one seems to be a issue with others as well. So thankful to the vet that was able to get him in after being turned away by VCA my dog passed away, maybe next time you will do better when a person is having an emergency situation with a pet that has continued care at this location.
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September 2023 by LynusS
I used to get service from this VCA hospital facility for 2 years but switched to different hospital because of their poor and non-responsible service management. My dog had severe pain after their service. They told me to bring him back in the following day. However, when I got there, they told me that they could not see my dog because it was not scheduled. I had a call history of 15 minute of talking.My dog got cared at the emergency care clinic, and I was advised that the VCA should have taken care of it immediately. Being said that, I think their schedule management system has problem and such customer handling is not appreciated. I was poorly treated as a liar at the registration desk.
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September 2023 by Claire Olson
Suggest sensitivity training for staff. Normal vet experience regarding animals. Good with animals. They are strict in policies and are not a good resource for triage if you have questions over the phone as you decide what to do with your pet. We had multiple insensitive interactions with various employees while in the office 2 separate times (after we experienced a traumatic dog fight between our dogs). We value businesses that know how to treat people like people and not provide robot responses and can't steer from financial policies for unique situations. They have lost more money by not being flexible than what they gained. For this reason we are no longer going ther. We will use Tractor Supply for regular vet stuff, emergency vet for emergencies and find another vet for other needs. May be my business values are outdated....
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August 2023 by Emily K
A month ago, I adopted a kiddo. I had plans to make a visit to the vet but those plans were accelerated after he was boarded for a few days and developed diarrhea with extreme urgency to go. I booked my appointment with vca because they were the only ones that could get him in this soon. When the doctor I was scheduled to see called in sick, Dr Shelby stepped up and was able to have my dog seen. Rose, her assistant/tech was very kind and answered all questions. The facility was clean. The staff members were all super kind. I would recommend this place to anyone. Especially Dr Shelby and Rose. They make a pretty fantastic team.
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August 2023 by Kalan Tackett
We were beyond fortunate to work with VCA. My current vet was booked out and my dog was having issues walking. VCA not only was able to get me in same day, thank the lord for a cancellation, but they answered my call immediately. This comes after calling my current vet multiple times. They got us in, offered multiple treatment plans. I chose the the most expensive plan, but the fact that they gave options and were up front about the costs of everything before billing was a huge upside. They aren’t even our primary vet and I highly recommend them. From the front desk, to the vet techs, to the actual doctor calling me two days later personally. You will not go wrong coming here!
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August 2023 by Michele Ryker
Poor customer service…had an appt at 1245. Arrived for appt and was told I had to reschedule as appt was at 1230. Showed receptionist that appt reminder was for 1245 and was told she didn’t send it despite it saying that it was from VCA. Also had received call that script was filled and went to pick it up and it wasn’t ready. Nasty attitude from front desk and how appropriate that a sign entering the facility talks about being kind. I have been going to business for 20 years and the turnover and customer service gets increasingly worse.
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May 2023 by Missy D.
If I could give a zero I would. Horrible Customer service and really no care for our dog at all. Before we decided to do the surgery, we had spoke to three doctors at VCA because of the location on our dog to ensure they would be able to close the wound. We decided to go forward with the surgery because we had the reassurance that it would be successful. A couple days after the surgery the wound had began to open, so we reached out to them for assistance. We sent pictures at that point, and they assured us that it was healing properly even though it was seeping and starting to open. The wound continued to get worse so we reached out to VCA again. They told us that they had nobody that could help us and we would have to take the dog to an emergency vet. Just as a side note we followed all after surgery instructions, even with keeping him in a crate. When we went to the emergency vet, they could not believe that the dog had no outside stitches and only had inside stitches placed considering the location of the wound. We had to spend another $800 due to the negligence of this vet and their inability to offer care for our dog after his surgery. This facility should not be able to call itself a hospital when they have no ability to assist with procedures needed after they have performed the surgeries. Shame on this Vet. After a visit at the emergency vet, they got the wound closed and we've had no issues since getting it fixed. It obvious Sugar Grove did not do this procedure properly. I would advise anyone to think twice before letting this Vet anywhere near their babies.
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March 2023 by Kaitlyn Domanski
Everyone here is so friendly and took amazing care of my kitten. They created a treatment plan for him and went over everything and the costs with me.
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December 2022 by Melinda None
I was not impressed with this place at all. I explained my dog is terrified of the vet. The girl grabbed my dog and attempted to pull him onto the scale. I told her please be careful he has hip dysplasia. What does she do? Grabs the back of his body & pulls him onto the scale....by the hips. ??♀️??♀️Then we go in & see a dr who barely looks at my dog for maybe 2 minutes. Magically she tells me he needs an almost $900 procedure. Even after I explained to her we fostered to adopt & he had just gotten a clean bill of health the month before. Oh & let's not forget the $1,200 dental treatment even though she didn't even get a good clear look in his mouth. We found a vet out in the country recently & I was able to get his nails clipped, rechecked for heart worms, doc did a full exam and meds today for $80. Save ur money and go somewhere else. I really did not appreciate how rough they were with our senior dog. ?
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November 2022 by Cheryl Miller
It was our first time going to sugar Grove and we were very pleased with them. Our little Dallas was very nervous and they treated him lots of tender care and reassuring. ❤️
