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March 2023 by Megan Endicott
Wow. Wow. Wow. 2 years ago my son needed a helmet. They held my hand through the whole process. Our pediatrician is less than stellar with getting referrals out amongst other things, but Transcend was so patient and helped me get whatever I needed. The process with the monthly visits were incredible too. No question never went unanswered. So when my second son needed a helmet I knew where we needed to go to. This time our insurance was difficult to get a hold of. Again... they were persistent and patient. Even with the process if this helmet beginning during the holidays they were amazing. I will forever recommend them. The whole staff is prompt, caring, and knowledgeable. Not to mention they are so sweet dealing with my blabbering randomness. 10/10 highly recommend, 5 out of 5 stars, two thumbs up, *insert other high rating systems here*
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December 2022 by Amber Overley
From the moment you step in the door you are greeted with a smile. They go out of their way to make sure that everything is exactly as it needs to be and that you are comfortable while you’re there. Dr. Collier is meticulous about getting the prosthetic correct and making sure that it’s comfortable and making sure that it is aesthetically pleasing to my child. They both have made us feel more than welcome there and we are so grateful for them. Dani has an uncomfortable time with her situation but they seem to make it a lot easier on her.
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December 2022 by Jacob Colyer
Brent and the team are all amazing! The one on one evaluation and Q&A are on a real level of care. Highly recommended by me! Oh, and just so you can understand how versatile they are, I'm a paraplegic dwarf and they had no issues taking on my needs.
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December 2022 by Willy Mane
Dr Bret couldn’t have been more flexible and willing to help our son hands down a wonderful place especially dealing with children
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December 2022 by Charmed Together
The whole staff was so welcoming.
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December 2022 by Elizabeth Stange
Professional and caring!
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December 2021 by Jesika Sherrill
We love this place! The staff is wonderful and very caring, always friendly and we have never had to wait more then 5 mins to get into a room.
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December 2020 by Kristen New
Brent was amazing. He took time and listened. He listened took more interest in my daughter's case than any pediatrician or specialist we have seen. We really appreciate his care for her and following up.
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December 2019 by Jessica Nova
I am extremely disappointed with this company. My son is fed via gtube and is on a strict feeding schedule every 3 hours so appointments are difficult to begin with. We were 15 minutes late due to gridlocked traffic and were told we'd have to wait 45 minutes if we could be seen at all. There was zero understanding of our situation. I was already disappointed with their services because they made us wait over 2 months to get his helmet initially- even though insurance had approved it. They were demanding to speak to the director of MHS "to make sure" despite speaking with his case manager and a nurse through MHS. It was unheard of by insurance that this would be necessary and we nearly missed the window that his helmet would be effective. If your insurance will cover anywhere else, go there. The doctor is very nice but that doesn't make up for all of the other issues here.
