-
August 2024 by Ebenezer Ebenezer
We took the car for maintenance anx one of the persons when they saw me they were like laughting probly because of my race spanic and when the gave me my car Back they gave it all wet in ghe front part of the car): ):
-
August 2024 by David Pettyjohn
I was a faithful Skillman customer....7 time customer to be exact between all locations. I purchased a 2022 Ford Explorer that was "Gold Certified" meaning this passed a 172 point inspection. Bought on a Saturday afternoon and on Sunday heard metal noises hitting on the side of the car, noticed every single screw and plastic holder was missing out of both rear fendors, a popping noise when I would reverse when the wheel was turned and a gash in the middle tread on the rear tire on the driver side. I followed up Monday because they were closed on Sunday. Took it in and thought they were looking at the noises but just the screws were put back in. So waited for a loaner and no loaner vehicle so waited for a week or so until one finally was available. I was told by a couple people that the car sits on the lot after inspection so when test driving stuff can happen? Ok I understand the floor mats in the front missing due to something like that but all that other stuff? Just doesnt happen even on a test drive , screws and all these noises just dont happen. The rear had been hit which is why all of these issues were there and I could tell by the carfax they gave me and dent in the bumper but again passed this stringent inspection. I took it back in granted these noises and stuff were present when we drove it around the day after purchase. The noise of the metal you couldnt hear until about 40 Mph and the backing up noise from the suspension the wheel had to be turned etc. so a normal test drive not on a highway, a consumer doesnt hear and heck it just had an inspection so shouldnt have to worry. Got a call after inspection this time and there was a loose piece of metal underneath, both CV joints had to be replaced and would put the tire on for free but had to buy the tire. Every single issue is on the inspection checklist and passed all of these inspections? Here is what the inspection checklist is.
16. Body and Suspension Squeaks and Rattles- Didnt Pass
66. Carpet, Floor Mats- Front ones missing
152. Normal Tire Wear- Chunk flapping on tread
147. Universal Joints, CV Joints and CV Joint Boots- Had to replace when they got it into the shop for the second time.
If I had the car a week then called I would say shame on me and I should have contacted sooner. I did next business day so no excuse. Was told they replaced the CV joints under the warranty....oh the same bad CV joints that should have been changed during the inspection. They lost a great customer. Wouldnt give a star but my salesperson is awesome and I bought 3 cars from him alone.
-
August 2024 by Clayton Compton
I got an unsolicited text message to set up an appointment for a recall. Which I appreciate cause it needed done. Set up the appointment at 9am got there at 8 am to get my vehicle worked on. Was told it would take an hr. I come out at 11 to ask about it and the service person (Dwayne) got mad because he was under the notion that I was just dropping off an leaving. After asked him where the waiting room was. If he would of said hey sorry I misheard you rather then accusing me of lying. The vehicle didn't even got touched. Very unprofessional and disappointing experience.
-
August 2024 by Devin
I came all the way from Arizona to purchase a 2023 Ford Transit Van from Ray Skillman Ford, and I couldn't be happier with the experience! This deal had been months in the making, and the team at Ray Skillman Ford held the van for me and handled the entire process seamlessly over the phone, text, and emails.
Their patience and dedication were evident every step of the way. They answered all my questions, provided all the information I needed, and ensured everything was in order for my arrival. When I finally made it to the dealership, the van was exactly as promised, and the paperwork was a breeze.
A special shoutout to Derek the salesman and the team for their outstanding customer service and professionalism. I highly recommend Ray Skillman Ford to anyone looking for a hassle-free car buying experience, even if you're coming from out of state. Thanks again for making this purchase a wonderful experience!
-
August 2024 by Christina Stewart
I could some it all up with 2 words...
Joe Marcello!
My parents referred him with high praises. I didn't think he could live up to the hype. But, he surpassed it. He is a very kind, enthusiastic, knowledgeable, and just made the whole experience painless and fun. He goes above and beyond to get you the car of your dreams. I will be recommending him to everyone that needs a car.
-
August 2024 by Katrina Hagerman
Joe is amazing! He spent all morning looking for the best fit for my friend and really went above and beyond for her.
-
August 2024 by Charla Hayes
Very nice helpful and quick
-
August 2024 by Darlynn Edmonds
Ask for Austin Cook! His knowledge & enthusiasm is great!
-
August 2024 by Jean Ambrose
Cliff sales staff at Martinsville Skillman helped us to find the hybrid we were seeking. He understood the assignment!
-
August 2024 by Danielle Greenwood
The attention to us as a customer started the second we step into the parking lot. We were greeted by Chase, who was very nice and not the stereotypical pushy salesman. He gave us a tour of what Skillman had to sell on new vehicles. We then proceeded to the pre-certififed lot where we met Theres Oheame. This all leads to the best sales experience I have ever had purchasing a vehicle. Theresa knew every detail of the Ford explorer we purchased! She showed us all the functions and information on all the "bells & whistles " for this vehicle. Theresa explained to us the amazing specifications of the Gold certified warranty that is provided by Ford, making this a complete worry free purchase. It didn't end there. There was then Derrick Day working the financial details out. His knowledge of the available rates and lenders made shopping for the loan a non stressful one. I can not stress enough my appreciation of the friendly staff along with Theresa and Derrick for doing such an amazing job and getting me into this beautiful vehicle.
-
August 2024 by James Hill
If I could give a lower score I would. I have owned Fords most all of my life. My 2022 f350 had problems with the connection to my phone and 2 tires had cuts in them from the day I bought it new. The manager of the service department and the staff have been lazy and disrespectful. They did replace 1 tire and 10k miles later replaced the ither one. After 2 years of dealing with them I ended up going to another dealer and had the APM module replaced and when that didn't fix it they then replaced the microphone and that seems to have fixed it. Ray Skillman said they would never be able to get either part as they were on back order and I should never expect it to be fixed.
-
August 2024 by Jessica Birchler
Great service! Carrie was super personable and took care of us and we love our car.
-
July 2024 by Mike Hendricks
I worked with Joe Marcello through a recommendation of a friend and I could not have been happier.
Joe listened to all of my wants and was able to find me a fantastic truck at a fantastic price.
He did not pressure me in any way.
Everyone else there was super polite, very professional, kind, easy to talk to. All around, one of my best car shopping experiences.
-
July 2024 by Jeffrey Mastin
What a great buying experience! I was searching far and wide for an Explorer Timberline, planning to trade-in my F-150. Cliff Ernstes came through, making one materialize on the lot at Martinsville in short order. I had been working with several dealers but knew I had found a good one at Skillman in Martinsville. From the first contact, Cliff’s experience showed. No pressure and listening to what I was looking for to working through a smooth closing process — all that made buying easy. I’ve bought from many dealers both great and not so great. This is a great one! Awesome job!!!
-
July 2024 by Lynette Sipe
Was the best time buying a car. I told them what I wanted. And that's exactly what I got. I was in and out within an hour. Everything was nice and easy. This is my second car with them and when the time comes I will go back.
