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November 2023 by Pamela Dunn
The guys working here, Cliff, James, Kenny & Dakota, are the absolute best! They truly helped me out and fixed my van up! They know there stuff!!! Can't recommend them enough! Look forward to doing more business with them, if the need arises. Thanks guys!
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September 2023 by The Vagabond Tales
Good service putting on a new tire for me. Was the only place in Greenwood area I could make an appointment at the last minute. They just threw my spare in the trunk, whereas other services at different businesses have taken the time to put it back under the car for future use.
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September 2023 by Kathy Wood
My husband & I were in the area for drum & bugle corps completion in Indianapolis. Our tow vehicles a/c quit working & we got right in. Cliff worked for over 3 hours but it must have been a wiring issue so didn't get fixed. Cliff was so nice & very apologetic. A few days later in the hot Missouri area we tried it & thank goodness it worked. Thanks Cliff for trying.
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September 2023 by Lashon Sawyer
I visited this location a week ago to have a diagnostic check done. Afterwards, the next day I was hospitalized for surgical procedure. Today is the first day that I'm able to drive my car after being hospitalized. When I got into my vehicle I noticed a couple of quarters on the floor mat on the driver side. As I got down on my knees to retrieve the change I noticed that my hood release lever had been broken off hanging by the cable that is connected to and tucked under my floor mats on the driver side! So before I was hospitalized that is the place that worked on my car and they broke my hood release lever, Hit it behind the floor mats and said nothing to me about it! I've taken pictures of it and I am going to contact an attorney because I feel if I go up there and confront them it may go very badly so I am going to make sure I take the legal route here. But that was just plain wrong! And I will never go there again. Wow...
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September 2023 by Ian Barclay
Cliff and Karin were very helpful and kind. Cliff went above and beyond to get a special order for me today, so that I'd have my car for the weekend. If you have tire issues, stop here for help!
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September 2023 by Chase Colby
Best service ever! They have a new manager that is so much more knowledgeable than the past management. I’ll never take my vehicle anywhere else.
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July 2023 by Jose Tellez
Had my truck for two weeks for a misfire and were not able to find the cause. Received no updates throughout the process.
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July 2023 by Michael McDonough
Great place! People are friendly and they get cars done quickly. The new manager Cliff is a really nice guy. I recommend this place to anyone living in the greenwood / center grove area for tires and other automotive services!! Thank you Pep Boys! You guys rock!
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July 2023 by Robert Halm
We came to this Pep Boys by chance mid-roadtrip a month ago when a dashboard warning light came on, but if I didn't live 35 miles away I would have made this my new go-to shop. They not only diagnosed a very tricky issue (it turned out a different shop had made a maintenance error), but they were also very honest with us about the fact that they couldn't fix the problem on-the-spot without ordering supplies, and they were also super helpful in collecting evidence of what had happened and giving us a statement in writing so that we could hold the other shop accountable. Everything about our interaction with this shop left me with a very favorable and positive impression.
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July 2023 by Dustin Graham
Gentleman by the name of Joe his phone customer service was superb. The man help me stay on the phone. Explain everything it was that was needed for my vehicle customer service like that. It’s hard to come by anymore but the world man is busy as it is thank you, Joe I appreciate everything.
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July 2023 by William “Red” Haley III
Employee had a high and mighty attitude. Over priced. Was going to get wheel alignment and oil change. Ended up only getting alignment(needed immediately), was told it would take an hour to change the oil(that's once the truck was in the garage. Which us ridiculous)
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June 2023 by John T Rex
I took my van here because the horn didn't work. They said it was the switch. Then, they said the switch wasn't bad, it was just shorted and they could fix the one I had. That didn't work, they said it was the total integrated power module and they'd have to order it. As I left their parking lot, my traction control light came on. That was new. I went back, they said it wasn't blowing a code and replacing the total integrated power module would probably fix that too.I waited 3 months for them to get that part in. I called to see if it was there, they said it was but they sent it back. They said they had called me. They did not call me, my cell phone would have had record of it. On several other occasions, they also never called back after saying they would do so. I had been keeping in contact to check on the part.They said they would reorder the part. I called a couple times to check on it. One of the last times, I asked Karen if she had my number when she said she'd call back with info and she did not! She called back 2x after that, the last time to say she needed to get manager approval to order the part (that was supposed to already be on order) and Andrew the manager would call me back. He failed to do so.Meanwhile, I took my van somewhere else for an oil change. I asked them about replacing the TIPM. They said recommended a dealer for that. I called the the dealer, they quoted me less to do the whole job than Pepboys did. I took it in and it turned out it did not need the total integrated power module Pepboys said it did, the part it needed a clock spring to fix the horn and a new guage cluster to fix the traction control light. Pepboys had also left the leather cowl that wraps around the steering column where it meets the dashboard undone. I asked the dealer to make sure it was reattached. They said they couldn't reattach it, Pepboys broke it while removing it. Since the traction control light had never come on before, its safe to assume Pepboys broke it too. I haven't tried calling Pepboys to see if they'd like to reimburse me for the damage they did, I decided to just post this and see if they bother to respond. Don’t let these people do anything to your car that involves diagnostics, dismantling interior parts, or electronics.
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June 2023 by Ryan F.
Dropped car off Friday night. Was told I would be the first one in the morning. Called from shop, told they had only 1 person show up. Others had called off. Said they had a priority job to finish. 4 pm rolls around , still no call. I call they tell me they had to order a filter. My car is very common Chevy. Finally done at 4:30. Get there and my oil change is 122.00. Got down to 102.00 with coupon. My usual place charges 65.00 for an oil change. This is not one of those quick change places ( that would have been cheaper and 7 hours faster) looked at my bill, got charged extra 28.00 for oil filter, because they had to get from outside source....not my problem. They also gave me a redicoulus quote on a repair almost 400.00 more than I got on the phone from another garage.....will never go to this place again
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April 2023 by Amanda Samuels
Be careful leaving your car here for services epsecially overnight. Cars are not pulled into the shop even with an open ticket on them. Our truck was stolen summer of 22' from this lot. We were notified of the truck being stolen an entire day later. Police were called and a report was made. The shop manager ensured us Pep Boys would be responsible since they had an open ticket on the truck and the keys were inside the shop. The shop manager never once reached out to get things rolling by a claims department or an insurance company for their business. A lawyer was hired to contact Pep Boys insurance and file a claim. After the 30 day response time frame expired, they had they eventually responded to our lawyer and said, " there is no evidence of any negligence on the part of Pep Boys or any of its employees with regards to damage." In my experience here there has been great negligence on no guidance or sense of urgency, late to notify us of the truck even being stolen, and voice recorded proof of the shop manager claiming they will be responsible. Paperwork signed when leaving our truck at the shop includes not being responsible for stolen items left in a vehicle, but nothing covering the ENTIRE truck being stolen. Pep boys has done nothing to help us.This case is still currently ongoing and will be updated with any new information.
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April 2023 by Tank G.
My experience here was not that great. I am already not a huge fan of going to the mechanic anyway due to prior bad experiences, price gauging and up charging. First, the woman that was working the front counter there seemed a bit overwhelmed and over her head. It not only took her a while to get to me, with only one person in front of me, but it took her awhile to check me in. The waiting area has a lot to be desired. There are a few high top tables and chairs. They have a television, but it was not turned on while I was there. They did have a Keurig, but no other refreshments, including water (At least that I saw). It was not a very comfortable spot or a place that you would want to spend an extended amount of time.I only came here because I thought that it would be more economical than going to the dealer, but I was definitely wrong. After I received a quote of $500 dollars, I called the dealer and asked them how much it would cost to get the same work done and they quoted me $90 less and would also be replacing the screen. But my truck was already sitting at the Pep Boys, so I decided to keep it there.The communication I received from this place was horrible. I dropped my truck off on a Monday and was told that they should be able to get to it that night and let me know what the issue was. I never received a phone call from them that night and they finally called me the next evening to tell me that they needed to replace my oil pressure sensor and that he had ordered the part and that it should be ready the following day (Wednesday). I followed up with a call Wednesday afternoon and was told that my truck was in the bay and on the lift, just waiting for the part to come in. I never got a call back providing me an update. I dropped by Thursday afternoon and the woman working the counter did not even acknowledge me and went to the bathroom and did not come out until the phone started ringing. I then asked the woman the status of my vehicle and told me that she was waiting on the part. When I explained that my truck had been there since Monday and was taking too long, she replied that they were short mechanics. I had to call her out on that excuse and remind her that she just told me that they were waiting on the part. She then changed the excuse to them having difficulty finding the part and having to order it from the dealer. If that was truly the case, that should have been communicated to me. At this point, I was ready to pull my truck out and go to the dealer. But I decided to give them one more day, instead of having to start the process over again.I finally picked my car up on that Friday and it was a disaster. First, they lost my ticket and I had to wait while they tried to find it. They eventually just ended up doing a new ticket. A guy, who I believe to be the manager, took charge and got things going a little better. I wish he was handling it from the start. He told me that my ticket was actually $600+, and not the $500 I was quoted because they forgot to add the diagnostics. As I mentioned, the dealer was going to charge a little over $400, I already knew the issue and it could have easily been diagnosed by reading the code. Anyway, the guy ended up getting the price back down to $500, which I appreciated, but my quoted price would have been lower because I had a 10% discount. Oh well, tomatoes, tamatoes. My experience with this shop was horrible. The only bright spot being the guy at the end. They really need to do better. I tried staying away from the dealer, but that did not work out. So, I guess I will be going back to them for my next service.
