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December 2023 by John Murphy
Always have the parts that others don't. And you have very knowledgeable staff working for you
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October 2023 by Carla Smith
Had what I needed to fix truck. And the man who helped was nice. Didn't treat me like I was dumb because I was a lady.
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October 2023 by Don Janeal
Has to be THE WORST Napa I have ever been in. If you are greeted when you come in, then you are one of the lucky ones. Usually it's chaos with the manager to busy being rude and disrespectful to either another customer or someone on the phone. I decided a while ago not to go to this location any longer but unfortunately in a time crunch my new Napa store (in Franklin) called in parts for me to pick up so I thought it would be easy enough to get in and out since I had already paid for them at my othe store. Boy was I wrong! The manager not only got rude with me she got nasty with her employee who was giving me my parts. It's well worth the trip to go 10 minutes down the road to the Franklin store!! Trust me you will be treated with respect there!
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May 2023 by Bartimis Foul
Customer service has taken a nosedive. Counter help was too lazy to even get off her bench to test a battery. Had an elderly gentleman trying to carry car batteries around the shop for her, She has no knowledge of automobiles out their parts.I know good help us hard to find, but she isn't worth employing.
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January 2023 by Hanna Weber
I would be more concerned about getting customers in the store than someone parking in one of the 5 empty parking spaces. Two employees surrounding a vehicle to tell someone to move out of a spot seems like a waste of time. The fact that the cashier actually came out of the store and abandoned their customers tells me they either don’t care about the customers in the store as much as they do throwing their weight around or their service is so bad, their store was completely empty. Maybe chill out a little and you wouldn’t have an empty parking lot.
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January 2023 by Remington Crawford
Disappointing, they don't carry the antifreeze I normally buy at Napa in Kentucky.
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December 2022 by Jacquie Whyde
Great store. Friendly staff
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September 2022 by Matt H
Lady at the counter was good at her job found what I was looking for price was fare.
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June 2022 by Its Just Isaac
Extremely rude customer service, lady answered the phone without saying anything and started screaming it’s 5 over and over again when the store hours online says 6pm and then hung up on me. Please fix your employees attitudes or your store hours on google. Thanks.
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May 2022 by Work Phone
They actually close at 5: 00. Don't waste your time like they wasted mine
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September 2021 by Brayton Doran
Amazing customer service, always super helpful and friendly, definitely my favorite and go to store for anything
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September 2021 by Wendie Meadows
Dennis very rude needs to find different job not dealing with public. Acted like we was bothering him.
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June 2021 by Bruce Hyatte
Very good on trying to save me money
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May 2021 by zach S
The right part....the first time.
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April 2021 by Mike Day
Had everything I needed and they helped me save 20%
