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“Autumn was literally the most helpful person I have ever encountered in my life. I would trust her to perform major surgery on me without hesitation. Give this lady a raise!”
“I was very impressed and happy what kind of service Jose provides in customer service. 8241 US 31 S go talk to Jose he got a solutions for you. Thank you. Jose!”
“I had to replace my T-Mobile Internet gateway with a new one because the old one was dropping the connection over the past month or so. They did the replacement quickly and it's been (cross my fingers) working fine so far.”
“Ok so the company itself isn't always deserving of this rating but the service at this particular store in Greenwood today was excellent. James helped me setup a new line on my account using an existing phone. He was friendly and engaging while we completed the paperwork and really patient explaining to me the final price as I misunderstood twice what the new total would be. The only caveat is next time if I need to go to the store I'll make an appointment. Didn't know I could do that and was lucky my wait was only 10 minutes or so.”
“There's one person who is the reason I'm rating 5 stars. Our experience was horrible. We went to buy phones and JASON was out sales rep. He kept changing the prices on things, would say we get two free phones then when he rung it up, suddenly we would owe $200. So we decided to keepy phone and get one new phone. Then he couldn't get the phone to scan. That alone isn't bad but while he's talking to us and doing all this he has an attitude, spoke sideways to my husband and I, and he kept looking at his watch. Saying we close in 20 mins I don't think I can help. We left. We called T-Mobile and ordered over the phone. Received them and couldn't activate them
Had to go back to same store. Thankfully JASON wasn't working. Luckily Devin was. He spent so much time figuring out the problem. He was wonderful. He was joking around and laughing with us. He kept apologizing even though it wasn't his fault. He got on the line with customer service when they were frustrating me. He was a wonderful man. Thanks DEVIN for going way above and beyond for us, you're a rockstar.”
“I would like to give a shout out to Matt, who was extremely pleasant, knowledgeable and helpful today with my in-law’s! Thank you, Matt for taking your time setting up their new phones just as they needed to be.”
“We placed an order online to diy setup our WiFi and I went in to collect my equipment and even though they were busy someone popped over to me immediately and went and got my package and checked me out. Easy easy. Plus our WiFi has been fantastic here!!”
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“Ryan B. was so helpful in store today. He showed us new services and how to upgrade where it made sense but didn't oversale. He also told us all about their backpack program for school children. Great service.”