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February 2024 by Shanobia Betts (Shanobia)
Messed up my state and amended returns last year called 10+ times to rectify it. They called back once to set up an appointment but never did they said they’ll call back if they can get additional customers in to help me rectify their mess up. They also didn’t keep any documentation electronically of my tax documents it mysteriously disappeared. I’ll never come back again
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December 2023 by Jerry Chapman
Been working on tax returns for nearly a month and once filed, go rejected by the IRS, would not have none if I hadn't checked my messages on the HR web portal, no notifications sent to my personal email. Trying to find out reason for rejection because can't get an agent until next Tuesday. I'm good on HR from now on! Thanks but No Thanks
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May 2023 by Sarah Fritz
Absolutely fabulous! Stephanie and Terri saved the day for this stressing mama. I had submitted my tax forms on the 11th and no progress was made with no communication on the virtual tax pro I had selected. After getting the run around from the customer service line, I decided to call a local H&R Block to see if they can help. Stephanie took action right away (calmed me down) and together with Terri got everything filed for me after the deadline. They have made a life long customer of their store as long as I am in Johnson County! Thank you Stephanie and Terri, I appreciate your work and kindness. It went a long way today!
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April 2023 by Emily K
The front desk lady and Nancy were fantastic. It was super convenient and helpful to have my complicated return done in person and have it explained to me (even though I have no idea what I am doing tax wise). The reason for the 4 stars instead of 5 is purely cost. It cost me more than half of my return to have my taxes filed with H&R. At least I didn't owe, but I find it a little insane that it costs so much to file taxes.
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August 2022 by Phil Jackson
Terry was the best...
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April 2022 by Chris Roberts
Terri Bush was absolutely amazing she had a great attitude and she was awesome with our 2 yr old and had everything done and out the door in a fast manner( location smith valley)
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April 2022 by Jasmeen Momi
My appointment was at 6 and no one wanted to help. Why give a time when you guys can’t help and made me wait 30 mins no reason. Wasted my time.I wish i could give this place a 0 star!!!! stupid
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April 2022 by Tara Mann
Terri Bush is great
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August 2021 by Alex Maire
Michael Haworth.
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August 2021 by norm fanter
Very helpful
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August 2021 by Julie Baker
Terri is amazazazing!
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July 2021 by Krystle Eskridge
I used the online tax prep services. For the last 6 weeks my taxes via the online portal read " in progress". Ive sent multiple messages to the tax professional I was assigned to, with no response. I called into the location, they have no record of me at all and told me last week they would look into it and call me back. Ive received no follow up. I fear my taxes have fallen through the cracks and were never prepared. Between the 1800 number and calling the location its like no one knows what Im talking about, very frustrating.
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April 2021 by DJ Hair
My taxes are complicated. My advisor knows how to do this and I'm pleased with her service every year.
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April 2021 by Angela Bayliff
Marjorie is so pleasant and all and very helpful
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April 2021 by Silas Christian
Easily done, professional people, questions answered
