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January 2024 by Nick Cuthbertson
Id give zero if I could. Lady on phone had no clue what flux for soldering was
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January 2024 by jimmy jenkins
Went in to get battery replaced on iPhone 12pro. Battery has been bad for awhile and I got a gift card for Best Buy so I figured I’d use it for the battery. When I got in they started the diagnoses on my phone, whee doing it the person asked if she could show my phone to the tech. Of course since they be working on it. They looked at the camera lenses in the back of the phone and one is cracked and another is gone since it cracked a long time ago and I peeled the broken glass off. They said they can’t replace the battery as moisture would get in through the camera and they recommend a completely new phone. I asked why and they said apple’s policy says that. I walked out and called apple and told the girl on the phone what had happened and asked her and she said they don’t have any such policy and that didn’t make sense for moisture to get in through the camera, and if I wanted to spend my money to replace the battery that’s my prerogative. She said it seems like they did t want to repair it. I have an appointment set up for the Apple Store for tomorrow where they will happily take my money and fix me phone.
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September 2023 by Bridgett O'Neill
The guys are knowledgeable
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July 2023 by Joseph Wolsiefer
The guy that has been to my house was great and knows what he is doing
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March 2023 by Lucas Ogden
Sent computer in for repair expecting a big bill. But got excited to hear it was minor issue and didn't even charge me anything for the repair. Unusual but I'll take it.
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October 2022 by Cynthia Jackson Williams
myself and my husband purchased a 75 inch TV and a sound bar at the Greenwood Best Buy and was told IF we could come and pick the items up, we could get our appointment earlier than usual....My husband went, picked up items and as of today, Oct. 21...NOBODY HAS COME AND MOUNTED MY $#@% STUFF!!!!! YOU TRY TO CALL THE STORE AND GET ROUTED TO STAFF THAT ENGLISH ISN'T THEIR FIRST LANGUAGE AND IT IS FRUSTRATING!!!!!!! BEST BUY HAS SCREWED UP 3 $#@% APPOINTMENTS TO DATE AND OUE TV AND SOUND BAR IS STILL NOT MOUNTED.
BEST BUY, YOU SHOULD BE ASHAMED!!!!!
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July 2022 by drkrisperry
Takes way too long to get anything fixed. Even when you buy the protection plan, it's 90 dollars to just send it out. Then they will tell you how much to fix it which is twice as high as other places.My computer was returned without its OS and stopped working shortly after and I have to pay the 90 again to send it back...? Terrible experience. Go anywhere else.
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June 2022 by Chrissy Davis
My husband and I went in today to try and get new phones and I talked to two different customer service reps. the first one just didn't give a crap at all. he acted like he didn't have the time of day for us. the second one gave me false info and assured me I couldn't get phones cheaper anywhere else, which in fact I did by calling my service provider customer service. I have gotten my phones through best buy for 10+ year, but not anymore.
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January 2022 by Steven Denham
Dustin was such a rude little gremlin of a man when trying to find a new flip phone for my niece, Rebecca. He smelled like molded cheese so bad to the point his body odor burned my eyes, then actually had the audacity to spit on my burger on the way out. Stay away from DUSTIN
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December 2021 by Kurtis Gipson
Dustin... what a guy, he made jokes with his coworkers about my disabled wife. His B.O. was INTENSE. I couldn’t stand near the desk for more than a few moments without having to hold back a gag. My wife took the kids to look at the new apple products because of the insensitivity and stench. When they left he made another joke to an obviously uncomfortable co worker and pointed at my wife’s wheelchair. It took all of my might to not punch dustin right then and there. He ignored me when telling him the problem with my laptop, and talked over me when asking any questions, never letting me speak. Overall would hate to encounter that man again. I would give not just geek squad, but dustin 0 stars if i could.
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November 2021 by Rachel Loy
They don’t have anything in stock ever to help and just expect a customer to go without their phones/devices for 3-7 days. Staff was not helpful, rude, and seemed inconvenienced by any questions asked. I’ve been to this Best Buy a few times and they always find a way to screw me over or waste my time. 0/10
