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August 2024 by Stephen Roberts
Elite and their team are amazing to work with! Highly recommend.
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June 2024 by Kara Freeman
I wouldn’t give them one star they do not do their jobs they want that money but where it goes nobody knows my mother in law 71 years old lives in one of their communities and nothing is done or enforced the money she pays is out of a fixed income and she isn’t safe there they do not enforce garbage being left out, or trashed homes people fighting in streets over drugs there is no security they do not enforce grass being cut, speed limits or children on golf carts racing up and down the roads, again no security so when someone gets mad homes get burnt down I’m looking into a lawyer and taking legal action against these people I want to know where the money is going because it’s not going to keep the neighborhood safe or clean!
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September 2022 by Tank G.
Most of the reviews of this company is people venting a grievance that they have with them. This is not one of them, and I had an open mind with interacting and dealing with them.I will say that it is hard to get a hold of them on the phone. I ended up just going into the office. Funny story, I walked into the office and there were two women working in offices in the back. I was looking directly at one of them. They never acknowledged me or even looked up. I was like wow, I know you heard and see me. After a few minutes, Christine walked in and took care of me. Christine was very helpful, positive and upbeat. I hope that they get the website up and running soon and then I will be able to use a lot of its self service features.It is early in my relationship with Elite Property, but I and hopeful and we are off to a decent and promising start. I will update this review
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April 2022 by Chastity Smith
Attempted to pay dues for 2022 and was shocked at the utter rudeness that was extended by not only the staff whom answered the phone but the Accounting Manager that made it clear by the sound of her voice while slamming some object on her desk that i was a complete bother. Was 100% made to feel that i was judged by past Hardships.
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November 2021 by Carolyn F.
Unit is nice but management is horrible. Try to get a repair done. It's like pulling teeth. No one bothers to call you back. Maintenance crew is skeletal and they have reportedly 200 or more new properties but don't have staff to cover the maintenance. Last year was without heat over an entire weekend during Covid and I'm diabetic (that's illegal). Wrote them a letter by email and called asking for a concession on the $182 electric bill I had received as well as climbing energy bills I sent copies of showing how the thermostat was climbing over a three month period. I asked for some sort of concession on my bill as I'm on a fixed income AND AM A SENIOR CITIZEN! They finally sent a one-liner text saying they wouldn't give me any concession in any amount. I pay my rent on time every month and am a stellar tenant. I'm expecting to see people file a class action lawsuit on Elite. They don't even keep the interior hallways clean. Dead bugs (roaches) are in the corners of the hallways. The lease says you can't put any pics on your walls and a $165 repainting fee for any damages when you move so. Isn't it customary to repaint due to normal wear and tear when a tenant has moved after living in a unit for 2-3 years?? They never send in a professional cleaning company when a tenant moves out. They only want your money and don't care if you're a satisfied tenant or not. You get a lot of fake polite thank yous from the people while they completely ignore any concerns you have! If they have the money to buy more properties why not be decent human beings and put some of that money into hiring qualified staff and caring, professional management! Clearly, money is the only thing that appears to be important to Elite Property Management. But, remember! You can't take it with you and there's more to happiness than money. How about common courtesy, good morals, ethics, and values!
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June 2021 by Jen T.
Was taken to court by them for missing a payment during COVID. Ended up paying over 16x more than the original payment. It was paid in full (the amount cited to us over the phone) plus this years Association fees and now I just received a letter saying we haven't paid. So now their "collection lawyers" are now demanding an additional 5x the original payment (plus what we've already paid). I have all the documents showing we've paid. They're scam artists, putting house up for sale tomorrow. I'd rather live in a cave than live like this.
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May 2021 by Ochuole Agi
Lousy company. They didn't cash the check for homeowners fees for the year from the title company. Closed on my house in January and they contacted me in March about owing money. Title company sent them a new check and now they are saying the check didn't clear because account doesn't exist and that I owe an additional $20 because THEY were incompetent and lost the original check.Long story short, if they would have just cashed the first check back in January/February there would be no problems.
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March 2021 by Rick H.
I live in the Branigin Creek Edition in Franklin, Indiana. On March 10,2021, I spoke with Christine on the phone to inquire about putting up a privacy fence. I asked her to send me an email with the requirements of the homeowners association. She said she would. She never did. On March 25,2021, Christine told me on the phone she would email me a schematic so I could show them where the privacy fence would be located. She said she would send the email in a few minutes. That was Wednesday morning. It is now Thursday at 6pm. She still has not sent me that email. This is very poor customer service. Several years ago, it took the HOA three months to approve a shed. I give the HOA zero stars.
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March 2021 by Demi Rutledge
Amazing customer service!!!! All employees handled my concerns with the up most care!!!
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February 2021 by Alyssa Lynn Zank
Very friendly and helpful with any issues!
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February 2021 by Demi Rutledge
Best company ever! Love their customer service!!! Never been more impressed!!! Thank you for all you do!!
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December 2020 by Mark Nears
Terrible Company that uses shady attorneys, Christina. Doesn’t do her job very well at all, but it’s not a job that many people would take so I can understand why they keep her. However, she doesn’t communicate anything and steps you with a bill and that’s how they make their money, if you have been involved in something like this, please message us, we have received multiple reports of this going on
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December 2020 by Jayneese Tables
Please don’t use this company , they use lawyers that Purposely miss communicate or don’t communicate at all so that they can rip you off and Christina has admitted to it accidentally, I have it on voice record. You can look up the company they use for yourself, as for Christina. Message me and I will play the tape, she works out of the office on Main Street and is involved with almost all of the schemesAccording to the Attorney Registration & Disciplinary Commission, Michael Shifrin, of Kovitz Shifrin Nesbit at the time, made changes using his firm's office management software that made it appear he had brought in an extra $202,881 in billings, giving him more than $30,000 in additional compensation.
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June 2020 by Terry Kutruff Jr.
They do not communicate with customers. They sure do expect that money in on time! Have not even received newsletters this year. If looking to move to a place that this company manages the HOA, do yourself a favor and do not do it.
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June 2020 by leo offor
Just received my bills for the first time this year and they were charging me late fee and collected fee and I called to ask why I’m getting a bill yesterday with late fee and collections fee added to it immediately and the person who i talk to hang up on me. I think this is away to get money out of people because I have the same issue in 2015 when they took me to court in August even though I haven’t received any bills.
