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April 2024 by Scott Agee
Place was very clean. I had trouble getting the lock off the first day as I buy storage units at auction. The guy I spoke with was very helpful and very calm lol. He also extended my stay by almost a week because of the weather. I am very impressed by the customer service and the experience as a whole.
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March 2024 by James Magee
Bought a storage unit at auction. 24hour access is nice. I was able to clean out whole unit same day.
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February 2024 by Melissa Bonavita
I would not recommend renting from this storage facility even if you had no other options. This place is horrible. I had a unit here for over 4 hrs which started out fine because there were different owners. ( Aunt Betty’s ) However, things changed as soon as new owners took over. Let me start with their rates. I moved in at $60 a month within six months i was already receiving notification that my rent was increasing by $35 and that continued throughout the whole duration of me renting from them. I just recently moved because my rent was up to $265 for a 5x10. Not to mention their gates never work properly. They stood open for over 6 months so anyone could just stroll in. When calling anyone you talk to was super rude! Several units were broken into and they did not send out emails letting tenants know. They charge for parking if you leave a vehicle there. Those vehicles had catalytic converters stolen off them. Again, no notification. They allow people to live in the units. If you call to make your payment that is a whole ordeal in its self. This place is a dump! I could go on! But i will leave it at this! Don’t not rent from this place period! It is trash!! I’m trying to save someone from the headache i dealt with.
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January 2024 by Cody Bonavita
DO NOT STORE HERE! The gate has been broken for at least three months, gutters are falling down, multiple people live in their units, and security cameras have been spray painted over. Your things are not safe here! Upon contacting customer service, the rep was rude and I was told there is nothing they can do. I’ve stored here in the past and regret ever moving back in… definitely not what it used to be. I’ll be moving out ASAP. 10/10 DO NOT recommend.
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December 2023 by Amy Smith
Terrible place!! The gates been broken since I got the place a couple months ago. Go to check on my stuff today and everything in my storage is gone!!!! Everything. They tell me to file an insurance claim, nope they won’t let me because I don’t have pictures of the damage. What damage, the lock was gone and everything stolen!!! Just an empty storage unit!! Terrible terrible place!!!
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November 2023 by Dawn M. harvey
I'm supposed to be paying for a 24-hour secured unit, however the entrance gate has a chain around it with a lock holding the gate open and the exit gate is now broken and also standing wide open. And there is no one to get a hold of to do something about it. You get a total run around in circles on the phone.
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October 2023 by Megan Cain
Easy to rent, impossible to cancel! We scheduled our move out online for 10/1. Our lock and items were removed from the facility on the same day. The online account showed our move out date as 10/1, so we assumed everything was fine. Wrong! They invoiced us for another month and then slapped a late fee on. When I called to speak to someone - it took 10 minutes to finally get a live person - she said we had not moved out because the facility hadn't completed the move out inspection (how is that on us? We can't even speak to someone at the actual facility). The same day they sent us a notice saying they were sending our 1 month past due bill (which isn't even valid) to collections. I keep calling and no one will answer the phone! So frustrating.
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October 2023 by BoydDaniel Fitzgerald
Great place to store your stuff. Reasonable prices and decent units.
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May 2023 by Dorothy Hopkins
No physical person I had to purchase my own lock. All others was great. Affordable storage unit . Also I cleans if you all need a cleaning person let me know. That you all for being nice profession and very helpful online with my storage unit. I will communicate with you all on the phone giving things bout the day I rent so you all will know it's me going forward internet not safe. I will tell and ask bout our conversation when I rented that day I rent . You all was respectful. To me .
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May 2023 by Mike Dietrich
Pretty easy online experience but still needed help from Crystal—- she got everything squared away. A great price too … half of what my current storage facility is charging!
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April 2023 by Jennifer Taylor
Door was hard to open, and was locked when we arrived. Other than that it's a storage unit. It was clean.
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March 2023 by Drew Frink
Gone way down hill since it was Aunt Bettys. No staff ever present on site. No security. My unit was broken into and nobody at red dot seems like they could care at all, make an insurance claim and nobody cares. If I don't pay on time they seem to care a lot tho. Horrible business and I intend to remove my belongings asap.
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March 2023 by Mona Bemis
Was easily done online . But have an issue with the gate entrance.
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February 2023 by Autumn Alford
I need someone from the greenwood facility to contact me about my break in and getting the lock you put on my storage off. NOT the customer service number. no one is ever in office
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January 2023 by Kirsten Walton
Entire trailer stolen from this facility. Key pad on entry only, exit is motion sensor and you can wave your hand over the sensor and enter through the exit. Management told police cameras were not working at the time. Management refused to provide assistance or answers, only been able to get a hold of them one time. Refused to provide information to my insurance company. Red Dot will not take responsibility for their lack of security. Went down hill as soon as Aunt Betty’s sold to them.
