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August 2024 by Cali
They don't say their names and they don't help you when you need help the most and then they cut you off
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January 2024 by Robert Severs
Mike and his team are awesome. Professional service looking out for customers needs.
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January 2024 by Don fenn
Great service
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January 2024 by pat casanova
Super helpful, available and courteous .
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January 2024 by Marissa Handly
The team does an amazing job of making sure I am taken care of and understand everything fully! Always making sure I have the best coverage for my budget and keeping me informed on any new programs. As someone who has been with a lot of insurance agencies, this one’s the best. Thanks for all you do! :)
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January 2024 by Gary Slinger
The woman in the office are very helpful and friendly
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January 2024 by Guy Snyder
Always pleasant and ready to help me with any problem that I may have
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December 2023 by Randy Keck
American Family is always prompt and takes care of all problems
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December 2023 by Jerry McAfee
My questions are always answered quickly and thoroughly. I would highly recommend the Michael Coop AmFam Agency.
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December 2023 by Carol Farnsworth
Mike and his staff are so kind and accommodating for all our needs. Fast response and does everything possible to get you the best rates.
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December 2023 by Caitlin Upchurch
Great customer service!
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December 2023 by Melissa Archer
Mike Coop and American Family have been my insurance provider for about 25 years...auto, home, life, and business. They were my dad's insurance company for decades and I began using them at his recommendation. They have consistently provided top-notch products and customer service for generations. I know that they are just a phone call away and for that I am very, very thankful!
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December 2023 by Chris Litz
Mike and I had a great conversation. It didn’t seem rushed or too much information.If I had one complaint, and this is probably an American Family issue more than a Mike issue that we did not talk about, but I had a ticket for rolling through a stop sign 3 years ago. When asking Mike’s staff if the ticket is affecting my family’s rates, the person told me the ticket would affect our rates another two years. It seems very extreme for a ticket to affect someone’s rates for this long when we have filed 2 claims in 20 years and this is the first ticket on either of our records for the 20 years. It seems very unforgiving to customers that for the most part are very safe on a daily basis.
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December 2023 by Michael Tillman
Great people here! Always helpful and understanding. They truly work for you and help educate you on what type of insurance would be best for your needs.
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December 2023 by Kim Shores
Mike and Jennifer did an awesome job of helping us through our tornado claim.
