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October 2024 by Mark Barnes
Not only was I helped as soon as I went inside they were making customers hot dogs outside. I was showed to my isle and got my pipe very easy. Great experience.
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October 2024 by justin williams
From the moment I walked in, I was helped within 10 seconds. I was in the store for a total of 5 minutes and was asked if I needed anything no less that 4 times. What an incredible contrast so many other stores! Everyone was polite and engaging and helpful. This will definitely having me coming back again and again. Great job today, Ace team. You got my business!
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October 2024 by Jerry Meyers
I like the personal service. Welcome atmosphere compared to big box stores.
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September 2024 by Jill Morrison
The guy running the register was very helpful in helping us find sarsaparilla!!
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September 2024 by Gurpreet “Jay” Heer
I was not aware of local hardware nearby, went to pick up some simple household items and surprised to find a extremely efficient store and had a great cashier.
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September 2024 by Daniel Waltermire
First off let me start with Poor Customer Service Mitchell. He will not come out and talk to the customer about any issues they have. So I have a Big Green Egg grill which is warranted. I was trying to get assistance with doing the warranty claim and they told me everything was online now ok understand. Filed online which gives you a QR code for the store to scan went back in for this and they said that they were not able to access it. Finally I reached out to Big Green Egg and got the parts shipped to the store. Went in and picked up one of the parts and the other wasn’t there asked about it the other part and was told that is all for the claim by a cashier because Mitchell again will not talk to the customer. I hope the owner of this store see this and fixes this. Customer service training.
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September 2024 by Xavier White
The stuff I need to get things done.
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August 2024 by John Eck
Staff is always friendly and helpful.
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August 2024 by Jamie Poynter
Total lack of customer service today. No one lifted a finger to assist me even after I told two of the employees that I couldn't believe that no one was helping me! I purchased a Suncast hose reel in April, and the hose lead had broken. I took all the pieces into the store, plus the receipt, and the cashier told me they could not issue a refund. Which I understand, but then no one proceeded to assist me when I asked about reaching out to Suncast and what the warranty might be. The cashier just pointed off into the general direction of the center of the store and said, "They're over there." I left the store, went over to the chain store about a mile away, and that employee was very happy to help me find what I needed so I won't have to wait while Suncast takes care of my replacement part. Ace Hardware, you need to do better than this!!
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June 2024 by Keith V
I was visiting to get some various fasteners. They had multiple choices of everything that I needed. Great selection. Thank you
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June 2024 by Nancy Stilson
I am disabled and can't walk very far. So I call ahead to tell them what I'd like to get. They bring it up front and have it all ready for me. I walk in (a shorter distance) pay for it and walk out. Or I can order it online & have it ready when I drive up.
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May 2024 by Bob Johnson
New layout is nice. Service was off this visit. Not the customer service that I have experienced in this place before
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May 2024 by Brad Osborne
Super helpful and a great place to get that odd item.
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May 2024 by Frank.K Gaza
Went to the paint counter the store person was cleaning his finger nails and twiddling on a drawing pad. I asked if he could get me a gallon of Benjamin Moore primer. Showed him the picture, he looks on the computer says we don’t carry that. I had just bought 2 gallons of it a week before. Just saying.
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May 2024 by HoosierChef77
It's a hardware store. The employees are awsome at knowing and what they don't know will try and find out.
