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June 2023 by spaldingpm
The entire sales, management, and customer service team at 84 Lumber Greenwood is wonderful.I don’t do a ton of business, but I’m a growing company and I can see a long term relationship with these guys.Thanks for everything you do for us contractors, 84 Greenwood!
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April 2023 by Jose I Garcia
I called and spoke to a young man there almost two months ago. I expressed my need for either assistance or guidance for a project I was wanting to take on. He assured me this was no problem. I was told to email him with photos and dimensions etc etc. I did that the same day. I waited almost 3 weeks and emailed him again to confirm receipt. Nothing. So I called in and spoke to another individual who then reassured me that he would make note of my call and have the original individual call me back. It's been another 3 weeks and nothing. So, all I have to say is pathetic customer service.
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December 2022 by Sara Biggerstaff
Be aware! Horrendous workmanship and customer service. The have replaced a door on our home 4 times because they can’t get it right. Totally unorganized and unskilled.
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December 2022 by Luis Salcedo
Great place to supply contractor, phenomenal people.
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October 2022 by Joan L.
I typically really dislike leaving a bad review when overall, the business treated me nicely. Unfortunately, after some contemplation, I look at this review as a "warning". We're having flooring installed on our home's entire main level. When our contractor got to our half-bath, they discovered mold underneath the sheet vinyl and we opted to have the existing subfloor removed and a new subfloor installed to give us more assurance that it would not recur. My contractor had a heck of a time locating the specific thickness of tongue and groove OSB that was needed and this 84 Lumber had it. My contractor made the call and gave me the approximate total of the items he wanted me to pick up while he was busy on another job. I showed the guy at the counter my list and he specifically said I needed treated OSB. I told him I didn't know but , very authoritatively, he said I did. After I paid and felt some sticker shock, he asked another manager where to find the treated OSB in the lumber yard. I overheard the manager say it was in bay 3. When the guy who rang me up took me out to the lumberyard, I was surprised that the OSB was in bay 1. As he loaded the OSB in my vehicle, I confirmed with him that, in fact, this was the treated OSB. He asked me what made me ask if it was treated. I replied that HE said I needed treated and the other manager said it was located in Bay 3. He responded that, yes, this was chemically treated OSB. Once my vehicle was loaded, I departed but made a fast food stop and took the opportunity to text my contractor that I obtained everything on his list but it was double what he told me it would cost. My contractor called me and asked how much every item on the list was and was shocked that I was charged $80 for the quoted $37 sheets of OSB. During the conversation, I explained that the guy who rang me up said I needed treated OSB and my contractor was upset because he felt I was being ripped off since this OSB was not being used outside and that would be the only reason I would need it. Contractor called 84 Lumber and spoke to the manager who told the guy who rang me up he remembered me and for me to come back and they would get me the cheaper OSB and refund the difference. I immediately went back and was re-rung by the manager and he took me out to the same bay that the first guy took me to. When I opened the hatch to my van and the manager looked at what the first guy gave me, it was discovered that while I was charged for the "twice the price" treated OSB, I wasn't actually given the expensive OSB but was given the cheap OSB. Once my contractor, his crew and my husband discovered this, they all felt no one working in a lumber yard doesn't know the difference between treated and untreated OSB. Also, the guy who rang me up was a manager in training. While I'd like to chalk this up to "error", even I knew something was wrong when he asked the other manager where to find the treated OSB and didn't take me to the location he was told and, as a "dumb woman", I knew there should be something that designated this as "treated", either in color or signage indicating so. Even when I brought it to his attention, he confirmed it as treated. I hate the thought that a business would intentionally be dishonest but it sure is looking that way. Women - know EXACTLY what you need and don't let the counter guy try to tell you in some authoritative way that he knows better. 84 Lumber - shame on you!
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December 2021 by Matt Cr
I was having difficulty locating a lock for a sliding door. Called up and got in touch with Matt. He took the info I had, and said he would look around and call me the next day.Here’s the thing, he did exactly what he said he would do, and I now have a functioning door lock. I thought that this kind of customer service went away with the 3 wheel atv. Thankfully I was wrong
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December 2021 by Sarah Walters
Corporate, why won't you take payments over the phone? It's so inconvenient for us to come pay you in person that we can no longer make purchases at your business. Please update your policies!
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December 2019 by A is A
Unresponsive.............I'm planning a new home build in Greenwood and was trying to avoid the big box stores. I spoke to someone on the phone about figuring up structural materials based on my blueprints. He had me email the prints. That was two months ago. I've emailed several times since then and can't even get a response. Last Saturday I took the prints to Home Depot.
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December 2018 by Cody Fields
Great location to purchase Lumber. Prices fairly reasonable.
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December 2017 by Roger Jones
Mainly for contractors.
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December 2017 by Matt Headlee
I will not support or buy products from the store ever again with their political stance at the Super Bowl
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December 2017 by Are El
I'll be shopping your hardware store first. Thanks for standing up for American values.
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December 2016 by Kevin Clark
Good prices
