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May 2024 by Ren Branagin
Rude and incompetent woman working the morning shift. Worst customer service experience I've ever had. Absolutely zero help offered except a disrespectful attitude because she is lazy. Wasted trip wasted time and won't ever be back.
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April 2024 by Christina Richardson
Quick shopping trip! Went in for 1 item that I can't buy anywhere else in our town and was out quickly! Also saved 30% on my purchase with a coupon that I had just received in the mail ?
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March 2024 by R G
CVS in Greencastle does not care if patients are harmed or even killed due to their negligence and hostility. I took the time to place a refill request for my heart medication four days in advance and had even requested auto-refills on three occasions to ensure prompt refills. However, CVS failed to fill my prescription or call me back as promised, leaving me without my heart medication. This caused my blood pressure to increase to 200/110 and I was hospitalized, and therefore I believe I have the right to sue CVS for negligence. I voiced my concern in a calm way, without raising my voice or cursing. At 3:10pm on March 12th, 2024 (CVS corporate: review your employee logs) I was met with hostility and unprofessionalism from three CVS representatives: a young lady, a middle-aged woman, and a man, who claimed to be the manager but would not provide his first name. I recorded the call. Instead of offering a solution or even an apology, the representative proceeded to raise his voice and threaten me, stating that they would not refill my medication until I rescinded my threat to sue CVS for their egregious mistake that caused me physical harm. I was absolutely shocked and appalled by his behavior. Not only did CVS fail to provide the medication I needed, but they also had the audacity to intimidate and bully me during a time when my blood pressure was already elevated due to the lack of medication. I have never experienced such poor customer service in my life. CVS has not only lost a customer (I drove two hours in the opposite direction to get a refill from another company), but I will be making sure to spread the word about my experience. I strongly urge anyone in need of a pharmacy to look elsewhere, as CVS clearly does not prioritize the health and well-being of their customers, rather they prioritize the happiness and wellbeing of their overworked staff. Shame on CVS for their unacceptable behavior and incompetence, and I will still pursue legal action to be reimbursed for medical expenses plus punitive damages.
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March 2024 by Oscar G.
CVS in Greencastle does not care if patients are harmed or even killed due to their negligence and hostility. I took the time to place a refill request for my heart medication four days in advance and had even requested auto-refills on three occasions to ensure prompt refills. However, CVS failed to fill my prescription or call me back as promised, leaving me without my heart medication. This caused my blood pressure to increase to 200/110 and I was hospitalized, and therefore I believe I have the right to sue CVS for negligence. I voiced my concern in a calm way, without raising my voice or cursing. At 3:10pm on March 12th, 2024 (CVS corporate: review your employee logs) I was met with hostility and unprofessionalism from three CVS representatives: a young lady, a middle-aged woman, and a man, who claimed to be the manager but would not provide his first name. I recorded the call. Instead of offering a solution or even an apology, the representative proceeded to raise his voice and threaten me, stating that they would not refill my medication until I rescinded my threat to sue CVS for their egregious mistake that caused me physical harm. I was absolutely shocked and appalled by his behavior. Not only did CVS fail to provide the medication I needed, but they also had the audacity to intimidate and bully me during a time when my blood pressure was already elevated due to the lack of medication. I have never experienced such poor customer service in my life. CVS has not only lost a customer (I drove two hours in the opposite direction to get a refill from another company), but I will be making sure to spread the word about my experience. I strongly urge anyone in need of a pharmacy to look elsewhere, as CVS clearly does not prioritize the health and well-being of their customers, rather they prioritize the happiness and wellbeing of their overworked staff. Shame on CVS for their unacceptable behavior and incompetence, and I will still pursue legal action to be reimbursed for medical expenses plus punitive damages.
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January 2024 by Kelly Cash
They were polite and friendly
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October 2023 by Chris Hanneman
The pharmacist is Very rude and unprofessional over the phone. I Called corporate. Called about a a speciality medicine and they were just blunt rude and said it’s not their problem and they can’t do anything. They also were saying they didn’t see prescriptions that were clearly in their system or we wouldn’t have received messages from them about it. They were also on the app. I called another CVS and it was a wonderful experience and they helped me.
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August 2023 by joy barley
I was having trouble printing out a picture and the clerk name Lexi helped me from start to finish she was so nice and helpful.
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July 2023 by Doug Tingle
Easy in and out. Products are easy to find.
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July 2023 by Heidi Johnson
The manager was so helpful and the absolute best!
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July 2023 by Jane Mitchell
Place sucks ever time l need a persripson they never have it
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April 2023 by Deb Williams
Called multiple times to ask a simple question. On hold for over 10 minutes each time. Needing to drive 30 minutes into Greencastle just to ask a simple question. That was the only way to speak to a representative at the Greencastle CVS Pharmacy. Instead of being polite, the rep said they are busy filling prescriptions and answering other phone calls. After 30 minutes of trying to call, obviously they are horribly understaff or the staff are not responsive to phone calls on hold in their phone system. Consider switching pharmacies…CVS has poor customer service.
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April 2023 by CJ MB
Locking the door before closing time then being rude as they leave. The one with all of the eyeliner... she's a real treat.
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January 2023 by Brooke Adams
I showed up to CVS 15 (maybe more) minutes before I needed to pick up my daughter from preschool. I waited in line the whole 15 minutes. By the time I got to the window (there were only two cars ahead of me) I was really in a time crunch. To my disappointment the lady at the window didn’t even acknowledge me. None of the staff did. So I drove away to get my daughter. After I got her, I came back. I finally got noticed by the staff only for them to say they were having issues with my insurance. I haven’t changed insurance so I am not sure why there was such an issue. I could tell the lady didn’t want to deal with me as it was about 15 minutes until she was due for her lunch break. She told me I could come back after 3. It should not take such trouble for me to obtain my medication. It certainly should not take THREE TRIPS. I will be switching pharmacies.
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January 2023 by Andrea England
This cvs is a joke! I am very sick. I received my text that my script was ready for pickup. My son goes up there and sits in line for 45 minutes and then they go yo lunch. He comes back sits in line again and they told him to come back in an hour. What is the point of the text that it is ready? Why do they not stop the line before going to lunch? This has got to be the worst pharmacy.
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November 2022 by Connor Lenihan
Needed an anti-biotic, dropped off the script at the window, but the pharm tech helping me very coldly took my script and told me to come back after lunch. Come back around 4:30 to find out she had left my script under a pile of other paperwork by the computer, and it hadn’t been processed.
