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July 2023 by Jodi
Excellent customer service. Friendly and very efficient, expediting processes rapidly and keeping clients fully informed.
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June 2023 by Irwin Apple
When dealing with Mercedes Gutierrez I was impressed with her professional attitude and attention to customer needs. She always responded on time and demonstrated deep knowledge in the processes related to IRA certificates deposit accounts.
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June 2023 by Peggy Lacey
Awesome!! Mercedes was exceptionally kind and thorough ❤️
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May 2023 by Flavian Dynasty
It was very simple to open an account via their online application process. After a successful opening, I was able to fund my account using ACH transfers from another bank.The only issue I might point out is INOVA’s low ACH transfer limits. As a result, I had a few days delay in funding my account because I had to initiate the ACH transfers from a different bank.The customer service and guidance I received from Mercedes was excellent and contributed to a smooth process with no hassles.
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May 2023 by Sharon Rushing-Mayer
Mercedes was amazing. She was professional, caring and had a great personality. She answered all my questions and concerns. She truly cares about her customers.
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December 2022 by Justin Begeman
What bank doesn't have tellers ohh inova, makes it do hard to cash a check. Nothing but a building with atms. Will never bank with a company that doesn't have tellers. Wish I didn't have to cash a check. 30 mins of sitting waiting for cash.
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December 2022 by Sheila Cramer
I think Courtney harner is a very professional compassionate worker at Inova I was having a bad day in November and needed to vent I guess and she was there to listen she even offered prayers I thank her for this very much.. she is awesome in her job and a good listener
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July 2022 by Angela S
Brooke F. was a wonderful help to me when I had my credit card information stolen. She was patient and understanding and provided excellent customer service. I’m so grateful for all her help.
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July 2022 by Natasha Trotter
Courtney Harner has been such a pleasure to work with! Courtney opened up all our new accounts and helped us do our online banking! She communicated with ease and efficiency about the next step in the process! She has been such a joy to work with in setting up our accounts for us to transition from TCU to INOVA! :)
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July 2022 by Theresa Billisitz
Just opened new accounts and a CD. Very professional staff who really value their customers.
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May 2022 by Brandy Treat
Great low interest rates, great member service.
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March 2022 by Kevin Parchinski
I have been working with Inova for several years now because the big banks simply don't care about everyday people.Their service has always been solid and prompt.I recently found myself in a pinch trying to wire some money out and the receiving institution was giving us all kinds of trouble.Jenny Vargas wound up being assigned to my case and she was amazing. She picked up calls and made a number to the other institution to help get things in under the wire for me.Kudos across the board for her and thank you for all of your help!KP
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March 2022 by Don Creed
Jennifer Varga was vey knowledgeable and the utmost professional in helping me open an estate account for my mother. She also helped me manage any questions that I had. All the professionals at this Inova branch were great to work with. Thank You
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January 2022 by Steve
Great place with great people
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December 2021 by Aaron Budzinski (Adog1775)
Cool peeps, great service, easy access.
