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March 2024 by JB Mc
My old glasses were used far beyond their normal life expectancy. I found Eyemart Express. I found the selection sort of passé, but good enough for my needs. Loren (I’m not sure of her first name) assisted me with expert care, easily getting my needs addressed and the transaction completed. Two weeks later, I’m picking up my new glasses, however, I’m disappointed with the lens to frame fit on one of the pairs. Returning them seemed straightforward, but oddly enough, they have a policy of not refunding the difference in cost. If I return them, I get a full refund. In questioning this Loren, as an outstanding customer service gesture, offered me a pair of sunglasses. Viola, two weeks later a new pair of glasses, again the lens to frame fit isn’t as precise as I would expect. Again I bring this up and Missy, the manager (again not 100% on the name) and I discuss, she in the end, convinced me to keep the glasses. Now, as you suspect, I was a difficult and demanding customer, the service professionals at this Eyemart Express never wavered from their professionalism. I’m thankful for the entire staff there and their outstanding customer service….not super happy with the frames……but great job to the individuals that assisted me, you humbled this grouchy old man.
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March 2024 by vinai keomongkhon
Thomas helped me out alot with my glasses and was very fast and nice
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March 2024 by Ashanti Miller
It was a great experience!! Very kind and helpful people!!! Very quick and easy
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March 2024 by troypicton1
Eyemart Xpress exceeded my every expectation. I am a person who is skeptical about service related facilitys and expected to leave somewhat dissappinted as usual. It was by far the best eyewear experience I’ve encountered and without a doubt the best bang for my buck! I highly recommend them.
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March 2024 by Caterina Bruischart
I have been going here for past 8 years for my eyeglasses. Great staff in both sections of the store. Very affordable price. Quality is great. Invest in lens warranty. It's worth it. I will continue to go here.
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March 2024 by Sheryl Bontrager
My glasses were done sooner than expected. Very happy about that. I have always had great, friendly service.
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March 2024 by Janet
I did not know what to expect coming into EyeMart Express as I have always purchased my glasses at my doctor’s office. I was beyond impressed with their knowledge on the products they offer and their knowledge on billing my insurance. I went on a Saturday morning and had no wait. Their prices are also very fair. My family will be getting our glasses there from this point on.
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March 2024 by Addi Daugherty
Wonderful staff and doctors…. Amazing with young and old
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March 2024 by Pat Colanese
The staff at the Mishawaka location was very helpful, cheerful and went over and above what I expected. A great team!
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March 2024 by Lori Hight
The store representative was so helpful and very fast and friendly. I will continue to use Eyemart for my prescription eyewear because of Thomas K.
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March 2024 by Amy Peck
There were a lot of patients in this Eyemart Express, either looking at frames or being helped by one of the opticians. After I signed the log, I did not have to wait long before it was my turn. Sierra was friendly, as well as knowledgeable. She was able to explain my insurance benefits and recommend the best type of lenses for my needs. She took measurements to fit me with progressive lenses, which can be tricky, but did an excellent job. My glasses arrived in only 5 days. They fit well. I can see perfectly.
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March 2024 by Kelly Owens
They were busier than I had ever seen yesterday. I got waited on in about 15 minutes by a lovely lady named Holly. She did all the paperwork and sent me on my way. Supposed to have glasses in 2 hours.A young man called me just about that time to say the lenses in one pair had been cut to small and wanted to redo them, just to be sure they didn't fall out.Cool.I picked them up and found that the first pair did not have the darkening tint. I called and spoke to Holly again. She could not have been any more apologetic. Promised to get them remade for me today.Here we are today. I have my new glasses and couldn't be happier .Moral of the story. Accidents happen.When they are fixed with courtesy and respect it's all good in the end.I will be back again next year.THANKS HOLLY! YOUR A DOLL.
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March 2024 by Merle J
Great service. Great price.
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February 2024 by Dennis Graeber
Can’t see worth a damn out of my new glasses
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February 2024 by Ramon Ward
Seeing things much clearer and looking good at the same time!!!!!
