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October 2024 by Barb Young
Very fast and friendly
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September 2024 by Cassie Rabe
Michael looked like he was coming back from lunch, greeted me right away & was not petty making me wait while he logged in to his computer, was quiet but friendly, helped me efficiently, & pronounced my name right!
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June 2024 by linalou B
The immediate attention of contact and taking care of the problem.
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May 2024 by Craig Phillips
Megan was very helpful in resolving my problems
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May 2024 by Christine DeVore
Great service, very friendly, quick and accurate transaction.
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May 2024 by Carlos Gilberto Magana
Great customer service. Awesome patience
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April 2024 by Ashley Ndungu
Fantastic place to bank at if you’d like your debit card to be restricted for no reason as well as no call, text, email warning you about it.
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March 2024 by Nancy Hall
So efficient and friendly
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March 2024 by pat wash
Prompt service, professional and polite
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March 2024 by Jeanie Tebeau
Kim was so helpful, efficient, and kind.
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March 2024 by Matt N
My teller was very nice and helpful.
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March 2024 by Sammy Jones
Great service
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March 2023 by Greg Levan
READ THIS IF YOUR FAMILY HAS (or HAD) CDs or IRAs AT THIS LOCATION as what happened to my brothers and I should NOT happen to anyone else. It seems this Branch located an additional $60,000 of my father's money 5 YEARS after his passing. In May 2017, we received the proceeds of several CDs and an IRA from my father's estate. My brother was the Executor and obtain what we thought was all our father's money at this bank. Then, in October 2022, my brother was contacted again by this Branch as they were trying to locate one of us before they sent our money to the State of Indiana as "unclaimed property".Luckily, my brother had a business account with this Branch as that was how we were finally contacted to obtain the rest of our money. While completing the necessary paperwork from the bank representative relative to the outstanding CD, my brother asked if there was any other monies of my father's at this bank. The representative mentioned my name and my brother got me on the phone immediately. It seems a portion of an IRA associated with my name was also sitting there unclaimed all this time! No one could adequately explain how this portion of our inheritance was delayed for over 5 years. It was suggested it could have been a software upgrade error or the fact that my father didn't properly update the addresses of his sons prior to his passing. (We found this last comment unacceptable as we had to provide our driver's licenses and sign paperwork back in 2017 to obtain the initial inheritance. Our correct addresses were on the licenses. The Manager stated that she wasn't sure of the protocol back then and possibly the bank had to follow the documentation in the original paperwork rather than the updated information provided in 2017.)Given it was over five years ago since the initial distribution, the Manager apologized for this mishap and said they tried to go back and find out how this happened, but due to the length of time, it was impossible to determine how this happened. As such, if any of your family members have done business with this bank in the past 5 or so years and you received an inheritance during this time, I highly recommend contacting the office to check to see if any outstanding monies belonging to you are still out there. It's hard to believe that this mishap only happened to us. It would also be a good idea to check the State of Indiana registry for "unclaimed property" to see if any outstanding monies are owed to you.
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February 2023 by Greg L.
READ THIS IF YOUR FAMILY HAS (or HAD) CDs or IRAs AT THIS LOCATION as what happened to my brothers and I should NOT happen to anyone else. It seems this Branch located an additional $60,000 of my father's money 5 YEARS after his passing. In May 2017, we received the proceeds of several CDs and an IRA from my father's estate. My brother was the Executor and obtain what we thought was all our father's money at this bank. Then, in October 2022, my brother was contacted again by this Branch as they were trying to locate one of us before they sent our money to the State of Indiana as "unclaimed property".Luckily, my brother had a business account with this Branch as that was how we were finally contacted to obtain the rest of our money. While completing the necessary paperwork from the bank representative relative to the outstanding CD, my brother asked if there was any other monies of my father's at this bank. The representative mentioned my name and my brother got me on the phone immediately. It seems a portion of an IRA associated with my name was also sitting there unclaimed all this time! No one could adequately explain how this portion of our inheritance was delayed for over 5 years. It was suggested it could have been a software upgrade error or the fact that my father didn't properly update the addresses of his sons prior to his passing. (We found this last comment unacceptable as we had to provide our driver's licenses and sign paperwork back in 2017 to obtain the initial inheritance. Our correct addresses were on the licenses. The Manager stated that she wasn't sure of the protocol back then and possibly the bank had to follow the documentation in the original paperwork rather than the updated information provided in 2017.) Given it was over five years ago since the initial distribution, the Manager apologized for this mishap and said they tried to go back and find out how this happened, but due to the length of time, it was impossible to determine how this happened. As such, if any of your family members have done business with this bank in the past 5 or so years and you received an inheritance during this time, I highly recommend contacting the office to check to see if any outstanding monies belonging to you are still out there. It's hard to believe that this mishap only happened to us. It would also be a good idea to check the State of Indiana registry for "unclaimed property" to see if any outstanding monies are owed to you.
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August 2022 by Sarah Beverly
Worst financial institution ever.. Shawndra Rutledge was very unprofessional and rude to me. I am filing a complaint with the BBB, FTC and 1st source corporate offices. Shawndra Rutledge will lie directly to you.
