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March 2024 by Eric Flapjack Ashley
Went in with a semi-complicated issue: had to verify my ID and I was reactivating a recently closed account and porting a new number into it. None of my information matched my current stuff since I had just moved across the country earlier this week.I didn't get the gentleman's name, but whoever helped me was patient and kind in having to call into a phone rep to get everything all sorted. It took about 15 minutes - which is no time at all considering all the stuff that had to be done, and I walked out working and happy. Great location!
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December 2023 by bruce tassell
Juan and The Staff super friendly and super fast in resolving my phone issue .well worth the drive to Goshen !Thank You
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November 2023 by Desiree Elswick
Go here if you need help with anything! They are knowledgeable and I didn't have to wait very long. Great customer service! 10+
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October 2023 by Heather Sharp
Extremely helpful people working in here!
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July 2023 by juan vaca-ramirez
Had an awesome experience at this corporate location! Very friendly, and will get all your needs done!
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July 2023 by Breahanna Wagner
The best team of experts around!
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January 2023 by Susan
This customer service team is amazing! They are so customer focused! They are both friendly and professional. Ray and Sean worked tirelessly to help get our numbers ported over from another company. Sean even drove across town so we could get a specific cell phone that day. Ray was amazing at dealing with transferring our phones numbers, spending over 2 hours on the line with a difficult company. He was calm and professional the whole time. The next day, there were still 2 phone numbers that the old company refused to port over. Breahanna and Jocelyn worked together to finish the process of porting our numbers. Spending an hour coordinating efforts to help us! It is so refreshing to know there are people like this in customer service! Highly recommend this store and staff!
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December 2022 by Daniel Gallardo
Jocelyn is very helpful she's very efficient and understanding she's also bilingual and helps too.
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November 2022 by Joshua Ranstead
Where to begin.. I had been paying for months with no service at house or in our town. Went to the store and was told deal with it or change carriers! After 10+ years as a customer.....So I did. Of course I owed one last payment too.Called this Goshen location only to be told to call AT&T to pay your bill! Real cute sir!Unprofessional!Don't spend money at this location
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November 2022 by Marie Smith
The best crew and helpful.We went in on Nov 12th and that evening group was helpful and friendly.
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August 2022 by Michelle Angel
Everyone is always soo nice & professional & they always take care of our phone needs or problems immediately; which is truly appreciated.
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August 2022 by Val Clingerman
Paul was very patient and helpful. Very good experience at the Goshen store
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August 2022 by Francisco P.
Well, how to start this. Maybe I should start by Not recommending the T-Mobile in Elkhart. That's how we ended up in this T-Mobile. So now that the negative vibes are gone. Here we go! Upon arrival me and my teenage kids were greeted by Liz. This lady knows her job. Right way she looked up my account and helped us out to choose the best deal T-Mobile had to offer. She clearly explained the differences and options. Liz, your a T-Mobile rockstar. We all got new iPhones and Liz didn't try to hustle us on purchasing extras accessories. This T-Mobile hit gold when they hired Liz, big Judith her teammates also. While our phones were transferring they recommended a couple of restaurants. Will I should've mentioned that I was visiting from California. I wish we had service like this is Cali. Not say, Liz you're smile and your professionalism was on point . I will definitely be back when ever I am back in town.
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June 2022 by tammy holland
Matthew, was very helpful in explaining our new watch, and shared may laughs together.
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April 2022 by Daniel Rodriguez
Matthew Abbott Took the time to help us during a busy day and was very patient. Helped us hook up a watch.
