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February 2024 by Mark Roebuck
Service department is not familiar with Ram trucks, I took my awesome 2015 Ram in for a recall and other service and when I got it back, the overhead console was not assembled correctly. I had to argue with the young mechanic 3 times to get him to assemble it correctly. The headliner still has greasy finger prints embedded in it from their attempted repairs, and I had to use several wet wipes to get all of their grease and dirt off of the steering wheel and controls. The female service writer has as very poor skill set for customer service, she got sarcastic and nasty with me regarding an error code the truck had. The one person in the service area that actually worked with me to resolve the issues, is no longer there. I think his name was Trevor, and he was great to work with, they should have kept him. They will not get an opportunity to service our vehicles, or sell us future vehicles.
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November 2023 by Jason Billet
This dealership is always great when I come in!
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November 2023 by Jason Smith
Super friendly and knowledgeable sales staff and management. Great people to work with
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September 2023 by C W
Don't buy part through here. Had to buy rivets cost over $10 per rivet. Online had 30 for each set for $15. Not worth the money lost I promise you.
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August 2023 by Bruce S
We are extremely satisfied with Sorg Dodge. We're in town briefly, and had a serious problem with our Ram truck. Despite their busy schedule, they were able to get us in quickly, and solved the problem. The people we dealt with there were friendly, polite, and professional. I recommend this dealership to anyone who needs work done on their Dodge-family vehicle.
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July 2023 by Ruth Moore
Service department is a joke. I thought when you took your jeep in for service they would see the “service engine “ light on and check what’s going on. Noooio you have to specifically ask them to do that.Then they want a 2nd appointment to follow up. $$$$$ I could go on but I think you get the point.
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June 2023 by Robert Hayes
Their is never a chance you will see me ever take my truck to Sorg dodge. To make this a short story took my truck in there and ended up having to pay for something I didn't even ask to do. So in my book that's crooked would not recommend them to nobody
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June 2023 by Pam Reed
We were treated very nice. No pressure, just honest answers to our questions. Very happy with our new truck!
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June 2023 by Terrance Waggoner
Scheduling was easy, loaner car was great, dropping my Ram off was easy.They said that they would call me within three hours to tell me what was going on with my truck and no one called. So I called in the afternoon and they ask if I could leave it till Monday since they did not have time to do diagnostic to figure out the problem. Then on Monday I did not hear back from them so I called them in the afternoon to find out what was wrong and no one from service department talked with me. So I picked up my truck and dropped off loaner vehicle Monday night and will have Shipshe Auto look at it tomorrow.
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June 2023 by Maria Marquez
Rick was so helpful! I know my husband was a push onto him but he stayed calm and collected he helped us very well on finding our vehicle. He made sure it was fixed instead of giving it to us with repairs needed.
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June 2023 by Suzette White
Very nice and friendly service employees. Office staff was very nice and did a great job as well. I would recommend their services to all.
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May 2023 by Kathy Plank
Whole experience was really good. Technician kept me informed of what he was finding, even though he was working on an '06 Buick. He advised me what my options were and how each repair decision would affect the performance of my car. His explanation used terminology that I could understand and he didn't talk down to me. The service staff are wonderful people and really work at making the customer experience a positive one. You can tell they really enjoy what they do. Would highly recommend!
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May 2023 by Tanner Walter
Great service and they will make things right if not!!!At first I had issues with my oil change/tire rotation. I worked with woody and he made sure to make it right. In the end my opinion changed and I highly recommend Sorg. I give high praises to the service advisor woody and how well he worked with me.
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April 2023 by Manuel Rodriguez
Bought my Jeep Cherokee at a different dealer, been taking it to you guys for service because of convenience that my wife works in Goshen IN. I give you my business because I need the satisfaction that my wife’s vehicle is taken care of by an authorized Jeep dealer! After 4 visits and one of them being me, finally got my seat repaired that was under warranty! And the quality of work is horrible you can clearly see broken plastic where the disassembled the seat. I don’t understand how a Jeep technician can do this kind of work!
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April 2023 by Joshua Rhoades
This is my 3rd time going here. Very friendly staff and don't push you to buy. I would recommend going there for a car.
