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February 2024 by Jesse Lantz
This is one of the best banks I’ve dealt with, very professional & down to earth people.. easy to work withThank you Key Bank!
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August 2021 by Brooklyn Byler
Lis was awesome and our appointment was very successful! Customer service was overall amazing :)
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April 2021 by Danny Helms
Though I did not have an account with them they cashed my stimulus check. Employees were very nice, polite and helpful! Was a pleasure dealing with them. When I do find the need for a bank account this is for sure the 1st place I will go! Thank you, KeyBank!
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August 2020 by Gabe Wise
This KeyBank location has some of the best staff! I’ve been wanting to film the elevator at this KeyBank branch for my YouTube autism awareness channel for quite awhile. Also, my friend who’s a branch manager down at the Downtown Elkhart location requested that I film it. At first, they were hesitant about me filming the elevators and a guy said photos can’t be taken in the building. However, when I was walking out to my car he ran out and he said you know what come inside, come inside I’ve changed my mind. It made my day that he let me film it as an addition to my Goshen, Indiana Elevators Playlist and the staff at this branch is another example of good people in the world and why KeyBank is my personal favorite bank ever!
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February 2020 by Brandy Workman
They take money whenever they can. For example when I gain interest they charged me a maintenance fee which basically steals the interest and makes my account negative, considering I haven't put enough in the account yet to get a considerable amount of interest . Most of the time I use my savings account for rent. It's been every month I didn't know I could gain interest every month this is on a savings account. Also they charge me five dollars to do a transfer every time. Even tho they are not supposed to for the first 6 transfers.
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January 2020 by Tori Croy
Terrible bank to have accounts at. “Fee bank” is a complete joke. They charge you for every little thing. Even for statements that they print and mail you every month, even thought your accounts are set to not receive printed statements. When I banked there I had to call every month to have them reverse fees they charged me for printed statements and other insane fees. They also claimed I had an NSF fee and charged me even though I didn’t see how an NSF was even possible. Fun
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July 2019 by Michaelah Smith
The staff are amazing, very kind, very attentive to all issues.
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April 2019 by Michael Garber
By hiring people who respect each customer.
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February 2018 by Svetlana Kuznetsov
Very professional staff!
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April 2017 by Melissa Shaffer
Friendly and helpful staff.
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August 2016 by Mack
Not just this branch but as a whole bank they are useless. They are constantly putting hold on my money because they don't know what they are doing. Choose a different bank... O wish I would have.