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November 2023 by Shane Pippenger
Stacey and I have nothing but good things to say about our recent purchase at Eby Ford! We will definitely recommend you to family and friends! Adrian our sales guy was awesome! Gave us what we wanted with no hesitation! Also the service department was awesome to us! Just an all around great experience!If you have any questions after your purchase they don’t mind you asking questions. They don’t just sell you a car and then that’s it like some other car dealership’s! Keep up the good work guys! 5 stars for sure!
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October 2023 by Christopher Hajdaj
Went in with a goal in mind. These guys worked hard to accomplish what I was asking and well needless to say I left in a almost brand new vehicle. Couldn't be any happier with the customer service and dedication! Thank you to the guys at Eby Ford in Goshen!!
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October 2023 by Kotie Ward
Needed service done on a transmission control module. Service was booked up weeks. I let the service provider know the car was under warranty but only for 5 more days. They were super willing to help out and contact the warranty company to get coverage. Was told part was on back order 6 or so months However was totally shocked when I got the call 2 weeks later they were able to get the part in!Griffin did an AWESOME job at staying in contact and letting me know the status and what all the car needed !
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October 2023 by scott myers
Troy in the service department bent over backwards to help me get my truck repaired. Took almost 2 1/2 months to get the parts in for my warranty work , but in the end , work got done and even put me in a loaner car so I didn’t have to pay for a rental car. Truck now runs amazing. In the end, I got a great deal on a great truck with a lifetime warranty and an awesome service department to back it up. Eby Ford is the only dealership for me.
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October 2023 by William Dubin
Dishonest. Untrustworthy. Immoral. Underhanded. Awful. All the way up to and including the general manager!I shopped for over six months looking for a used truck, visiting many dealerships. Eby Ford is far and away the worst of the worst. Why? I'll tell you. I drove over 2.5 hours to look at a truck. Upon arrival, I noticed dimples all over the truck. The salesperson, fully knowing where I was driving in from, said, "Oh, I forgot I didn't tell you about the hail damage".If that wasn't scummy enough, I observed both the pinion seal leaking, and the transfer case output seal leaking. While discussing with the general manager, who assured me both were repaired, he was unable to produce workorders, receipts or any other proof the work was done. Instead he showed me a list of all the things wrong on the truck and insisted that meant these items were repaired. After pressing him more, he admitted the repairs were NOT DONE!He was perfectly happy selling me a truck, knowing the bearings were going to self-destruct in some time as the fluid continued leaking out. No morals. No conscious. Didn't care.Stay away. Plenty of other Ford stores to choose from.Eby Ford forever off my list.
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October 2023 by David Miller
I brought my car in for an oil change. Upon arriving I was strongly encouraged to have the wheels aligned. I was told it would take around an hour and three quarters and the cost would be around $260 (more than I had come prepared to spend). After 2 1/2 hours I asked and was told everything should be done in 10 minutes. When I went to pay the bill the final cost was over $300. I don’t think I can afford the time or money to continue having my vehicle service work done at Eby Ford
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September 2023 by Shelby Burtscher
Took since December 2022 to get my tire, they kept ordering the wrong tire. Then every time I call to make the appointment or check where my tire is they can’t find my car in the system, turns out they registered it under someone else’s name multiple different times. They gave me a free oil change but still charged me over $300 for one tire. The guy that’s in charge of the service department is amazing but they took two hours to change my tire.
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September 2023 by Kyra Shinabarger
Talk about a business that truly cares and backs their products. I purchased a vehicle with Arron, but also had conversations with several other employees directly there when Arron wasn’t available to answer my questions. They all went above and beyond in my eyes and made sure I had every question answered and never beat around the bush. They will continue to get my business from here on out! From Arron finding a vehicle for me, to the lifetime warranty, having other members of this business contact me promptly when Arron wasn’t available to ensure I was getting quick feedback, delivery of paperwork being signed, and delivery of my new vehicle since my schedule is hectic and was a bit of a drive for me to justify it with my work schedule, they did it all. Also, can’t forget about their referral program! 10/10 recommend! Thank you to every single person at Eby Ford!
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August 2023 by Shawn Hile
Great experience! Nicole was awesome at the service desk, very personable and helpful with some questions I had. She was quick to get the answers I needed and scheduled to get things taken care of. Loved that I even got a car wash with my oil change! My only wish is that they had some outside benches to sit on for my pup and I on this beautiful day.
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August 2023 by Laurie Schalliol
Super happy with the service here. I had a terrible time taking my car in for recalls at a different dealership, so I tried Eby. They helped get me a rental, my car runs like a dream, and the staff was wonderful too. Thank you Jared and Eby team for all your help!
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August 2023 by Gary Hershberger
I brought my MKX in for service and I had a great experience. My only complaint is there are a number of places that are charging $29.99 and $39.99 for a service. The works service with a coupon at Eby is $49.99 which is good but Eby Ford doesn’t issue those very often. Can Eby Ford just make the works service $49.99 all the time?
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July 2023 by Richard Lyons
These people associated with the Eby family of service industries are heads up, one of the most caring professional businesses I have had the privilege of doing business with . Their Collision center works with you until you are satisfied. Even unforeseen circumstances don’t slow them down. I recommend them for all your Automotive needs. Thanks Eby Ford/ Collision center.!!!
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July 2023 by mario loya
Took my Explorer in to get some recalls fixed right away I was greeted by the employees ask me what they could help with got all of my information asked if I would be waiting that it would take a couple of hours. I stated that I needed a ride home they said no problem got a ride home a couple of hours they called saying the work was completed and that they would deliver the Explorer to my house I thought it was very convenient.
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June 2023 by Laura Wilks
Aaron and Josh are, You Both Are Awesome, Second experience was just as Wonderful as the first. I can't be more Pleased, then I feel Right Now!!!love ya guysLaura W
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June 2023 by Richard Rein
Horrible… had a flat… stopped in to get a new tire put on.. took 4 hours, scratched my rim bad, and the balance was terrible…they had 32 weights on it… a total of 16 ounces and they were 180 degrees opposite on the rim… when I mentioned it I was told that it was a big tire, and that’s how they all came out…I’m a Senior master tech for ford ( I was out here on vacation)Instead of arguing I just left and went to best one tire in Napanee and they rebalance it properly with 4.25 ounces of weight… pretty sad… the dealership is supposed to be the professionals.
