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March 2024 by Joshawa Draper
I haven't had dominoes since I was like 8 now I'm 41 food was good I just wasn't missing
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February 2024 by Mott
ordered a pizza at 545 said it would be ready for pick up at 625.at 908 I got a text my pizza was ready for pick up!had already had dinner by then !
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February 2024 by Chiloe Truex
They are extremely slow. All estimated times are inaccurate and i have waited at MINIMUM half an hour to 1.5 hours anytime for my order, whether weekday, weekend, daytime, or night time. The manager "Corbin" was very unapologetic when i called in asking for an ETA, giving an "idk yet, we're busy" response and no clear answer. Food also was lopsided with no toppings on one half of pizza one time. I will not order again and tell everyone not to go to them.
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February 2024 by Scott Coverstone
33 minutes max time, waited 40 minutes. Still showed my food was being prepped. I waited in town on my way home to get my food and save an extra trip. When I asked how much longer it was over an hour and a half more. Manager was rude, offered nothing. Instead of dealing with an upset customer he just canceled the order. Don't waste your time. Pizza tracker is a joke and so is this location.
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February 2024 by Ashley Stephens
I think we should give some of these workers some grace, I ordered today and when I went i snide to check my order one guy was in there doing everything by himself for at lease 30 minutes, he was doing his best making pizzas and answering the phone. Looks like they could use some better help.
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January 2024 by Anastacio Avila
The best place to get sh1t customer service!!! I placed an order online went to pick it up 40 minutes later, order hadn’t even been prepared yet, waited 30 more mins and was still waiting on the pizza, ended up canceling it.
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January 2024 by Jonathan Troyer
Worst place to order from online. Won't be back ever again. Says 75 minutes for order and then get there and they haven't started the order. Take another hour past online time. Trash company.
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January 2024 by christy richardson
Very bad service. Ordered online. Got there and pizza wasn't even in oven yet. 1 guy that was working said it would be about 25 more minutes than ended up and hour. So ridiculous. The guy said we are behind and have 3 orders in front of you. Took an hour plus. When I left they had alot of orders to do plus a whole restaurant waiting on food. Bunch of people and nobody really running the front. I think you guys need a different set up. Why have online if u drive from Nappanee and have to wait and hour and half. Pizza wasn't cut and thrown together. Such bad service. And bad pizza. Service sucked as well.Should of spent my money somewhere else.
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January 2024 by Natalie Mitchell
There order times are way to long. They lie about when your order will be ready. They tell you a time and then it's actually not ready for another 10 to 15 minutes later. They need to get there service better. I will not recommend the Goshen location at all. There service time sucks. Then when you complain about it they are not apologetic at all and no compensation for the fact that they lied about the wait time for the food.
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January 2024 by Earl Smith
Ordered on the app and was quoted 20-30 mins. At the appointed time, I went to pick up my order and was told it would be another 20 mins. With 6 employees standing around, goofing off, and shooting the breeze, I wonder why they can’t get orders done on time. It’s a real mystery.
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January 2024 by Tara Fraga
I ordered online and bought two pizzas, pasta and lava cakes. When we received the pasta it was burnt and dry and was only 1 layer, not even shareable. When i called the store to ask what happened, the lady had no concern for it, she didnt care to see it. She didnt want me to bring the pasta in. She said she would give my name and number to the GM and then hung up on me. I dont like to call and complain or ask for a refund but viewing the amount that was given to me I felt it was appropriate to call. I feel so disregarded as a customer.
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December 2023 by Ken Means
Everything was good the only reason I didn't give 5 stars is because the last 3 orders from here the pizza box stains my hands with blue ink. Other then that everything was fine the ppl were nice the food was good and my order was ready fast.
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December 2023 by Bradley Kimpel
I was treated like shirt I called an order food an the woman wanted to treated me like shirt an hang up on me I called back an said I would like to order again she hang up on me again I drive to this place an walked in an I asked for the manager an I told him what was going on an he said who was it an I said it's the only woman that is working right now an he said oh IL take care of it an he gave me 20 % off on my food an the Lady is looking at me with un called faces an I asked the manager if I can have someone number so I can report q,this he said no an I asked for the Lady name he said I'm not giving it to you this is the worst place to order food from an I don't know if I'll ever come back an I do eat here alone an my family do too we spend at least 130.00 dollars each time we get food here so I don't know
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November 2023 by Andrea Garcia Estrada
How are you going to mess up my order 3 separate times across 3 months (didn’t put it in, 3 hour wait, messed up toppings/pizza) ? never coming back don’t waste your time y'
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November 2023 by Christian Pena
Ordered our pizza online and it said the wait time was 40 minutes. Showed up to pickup the pizza and it wasn’t even ready. Was told it would be an additional hour on top of what we already waited. This isn’t the first time this has happened either. Very unprofessional. Will not be coming back to this dominos.
