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November 2023 by K H
I have attended many funerals and visitations at this location. It has the potential to be 5 stars. However, I attended a visitation yesterday and was put off. The benches in the east room are stained, old and worn. They need updating and dark upholstery. It felt like I was on a Pirates of the Caribbean ride. Viewing started at 12 and I arrived at about 12:30. An employee came in and started vacuuming during the viewing. That detail should have been handled prior. I have only ever experienced kindness and compassion from the employees. That is a plus.
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March 2023 by Marie Starr
Both of my grandparents were buried by them. First when my mom went to view my grandmothers body, they showed my mom the wrong woman. 2nd whatever company they used to cremate my grandfather did not ask the family we wanted his wedding band an other rings that he was wearing. The funeral home stated he was cremated in it.
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February 2023 by Susie Johnson
I love them. My family place is awesome.keep up the good work. Jobs well done.
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November 2022 by Jetonne Champion
Mrs. Valerie and the entire staff was very professional. They took the time to explain everything they needed from my family and I. The staff worked together as a team. Ms. Valerie and staff called us in to make sure we were satisfied with everything before the funeral. My family and I were well pleased. The Champion-Collins-Preyna Family
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March 2022 by C Tee
This staff - in particular Valerie made the experience of burying our loved one a more traumatic event than it needed to be. We were told that Valerie would be the point of contact and met up with her to discuss details. During that meeting we chose the day, time and room. We also chose the casket and picked out the obituary format. We were not contacted by Valerie again until the day before the funeral only to find out that she had not done her due diligence to make sure that everything that we discussed was in place. They moved our loved one to a smaller room for the viewing and said that they would roll her down to the larger room later in the day because they decided to double book the larger room for a different funeral. When we had the initial meeting and chose the day there was not any other funerals planned - the schedule was open and that was perfect for us because we had the wake and funeral set for the same day. It was never discussed that they would squeeze in an earlier funeral and roll our loved one to a smaller room until noon and then take her back to larger room after the other funeral ended. Our family and friends were a bit confused when they arrived and were ushered to a smaller room as we told them that the viewing and service would be in the larger room. We had no idea that they would be rolling our loved one from room to room the day of the funeral so that they could maximize profits. The music and photo slide that should’ve been playing during the wake was not ready to go at the start of service and when we inquired we were told it was because the person who was supposed to set it up was out setting up a different service and that we’d have to wait.The day before the funeral they called us to view the body to make sure we approved of the look and we were supposed to review the obituary at that time but it wasn’t ready. We were asked to come back later in the afternoon to look over the obituary. We returned later to find that they had the wrong birth date, and some of the info that we sent over to be included on the inside was cut off or out out order and there were numerous typos.We were at the funeral home until after closing making sure they got it right before the funeral the next day. However the person who was helping us make corrections just left without telling us. After complaining to the front desk - a staffer who didnt work in that area took pity on us and helped as best she could; but they weren’t able to get all of the changes in before the printing company closed. We were told to come back the next day (morning of the funeral) for final edits. When we returned the next day we met with Valerie to complain about the service but before we could start she entered with negative energy. She was rude, defensive and unapologetic. I asked why someone at the funeral home did not double check to make sure the info was correct before presenting the final details to us and she took zero responsibility. She blamed the printing company and then blamed us for not staying on her to make sure that she was doing her job. In the end she offered a meager discount for the room debacle and offered to charge us regular price for premium obituaries. I do not recommend using this funeral home but if you do -for your own mental health-make sure you micromanage the staff every step of the way because they don’t care one way or the other and it shows in their service.
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February 2022 by Q G
You guys are very unprofessional and insensitive on how to treat a grieving family. I understand our situation wasn’t normal circumstances, but as a business you should be able to maintain professionalism, stay unbiased, and do your job. Pat to rudely hang up on the person that you received the authorization form from to receive our fathers body and say you don’t know who she is proves your lack of professionalism and competency to do your job also a poor reflection on your business. Especially when we weren’t rude or nasty to you at all, each time that we spoke with someone at your office it was with respect. If the family who gave your authorization to have the funeral ask a simple question for clarification, I don’t understand why your first response is to be defensive.
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February 2022 by Antonio Baxton
Staff is very unprofessional. Even on the day of my father's funeral the woman who was organizing the transport was insensitive and unprofessional. My father recently passed, and we allowed the girlfriend to make arrangements as we are out of town with the understanding that everything would be presented to us for approval, but we were treated as if what we had to say was not important and everything had to go through her. Even when I called to ask a question I was hung up on. It was the most unprofessional and heartbreaking experience that I have ever had an no one should be treated this way when they have lost a loved one. In the future, before you take sides (which you shouldn't because its business) please speak with all parties and make sure you are speaking with the actual next of kin. I would not recommend this funeral home to anyone even for pet services.
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December 2021 by LaKeisha M.
So my stepdad just lost his mom. Her funeral is scheduled here for tomorrow. I placed an order for an arrangement around 6:45(ish) and payment deducted from account. About 15-20 minutes later I get the follow going email. My reply is also captured as well. Now I'm not even sure if arrangement will be delivered. Terrible business. It's not like my number is not on order form. I could've easily been contacted but they didn't even think enough to do that. Not to mention the message was sent to me via someone using a dang cell phone. Wish I could give no stars!!!
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November 2021 by Rose Williamson
I attended the Funeral For A Dear Friend!Staff was Helpful, Professional andKnowledge! Everything was OrganizatedAnd well Planned! It Helped The Grieving Process!
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September 2021 by Min Lopez
The worst experience!! The family should get ALL their money back for the additional pain and suffering. You start a processional and the grave site is not ready? What?! Stunned, shocked and horrifying. No apologies can fix it, but compensation can help. I would never recommend you.
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July 2021 by Charles Armsterd
Please, upgrade your technology for Zoom Services. In the era of Covid, I ask that you provide better service.
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January 2021 by Tammy Roland
They did a wonderful job when my daddy died. I have only been to Gary a few times,, and my uncle made some decisions and left some for me, but this was my first funeral and i didn't know nothing! They were very professional and Iesha (I dealt with her more) made a difficult situation easy, as did her colleagues.
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September 2020 by Patricia King-ballard
Professional, caring staff. Family owned and operated business.
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January 2020 by Denise Mcferson
The family of Jackie L Williams really want to thank you guy's for an awesome job on the funeral arrangements for our loved. My dad looked amazing and with a smile very well at peace. Thank you guy's so much. I can't mention just one name because you guy's are a great team. Again we send our great appreciation to all you guy's.