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July 2024 by Hillary Houston
I came in a few weeks ago, and was frustrated that there are no tellers and you can’t do any cash transactions here (except through the ATM). So, for what I needed, I had to drive to another location which was frustrating.
I came back this week and was actually able to set up a bank account for my son with one of the bankers, Gabe. Gabe was very friendly, efficient, and helpful!!! So, there are several things this location can still do.
In summary, we do want tellers and cash transaction capabilities back at this branch though! Please!!!
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April 2024 by Steve Coffman
I have been trying to close my deceased sister's accounts for over a year now. They have her death certificate and I have submitted multiple other documents to close her accounts. They continue to give me the run around. In my opinion I would never walk into this bank again. I would give them a zero out of 5 if it were an option.
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March 2024 by David
Absolutely the worst way for a bank to do business,no drive thru and no tellers to provide customer service.It does not make any sense at all unless they are purposely trying to lose customers like me.
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February 2024 by B. Peak
What is the point? Nothing helpful goes.on inside they took out the inside ATM. It.seems like an expensive outdooratm.
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February 2024 by Adam Jenvey
Just really a place for ATMs. All the staff does is look at the website. Don't waste your time here.
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December 2023 by kyle vandivier
I would give a zero star if I could. Went in to cash 2 checks. Directed to go to a small private cubicle and talk to someone on a screen. Then slide debit card in, then slide drivers license in. Once I'm verified as an account holder I'm told to insert the checks into an opening, which the operator forgot to open, as I stood there waiting..inserted 2 checks that totalled $$$.22. He said change will come out first and then the bills, which it did. He says anything else I can do and I said, Yes, I only got 20 cents, 4 nickels you owe me 2 cents. He says well I would have to issue you a check and mail it to you and would take 7-10 days, is that ok? I said yes I want my 2 cents. It's really not about the 2 cents at this point. So now they will spend money issuing a check, mailing it and then I will take it back to cash it and they wont be able to because they don't use pennies. BRILLIANT! Talk about cold and impersonable service..........this is it. No tellers, No drive thru. They might as well close it down. Heavily considering changing banks but they wont care if I leave.
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November 2023 by Quest Boyer
This isn’t anything more than a glorified ATM Machine. Drive thru is always out of money when I try to use it. This branch is the reason I’m closing my PNC account
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November 2023 by Renee Rice
Ridiculous. No tellers. Can't do anything without an ATM card. Moving all of our business somewhere else that has actual customer service!!!
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September 2023 by Jim D
I used to bank here all the time when I lived in Franklin and it was fine. However, I was in the area and went there today but the drive thrus were both closed. So, I went to go inside the branch and was confused by the sign that said no cash withdrawals but since I just wanted to make a deposit I went in anyway. There are now no tellers, just small offices. I stood there for a bit and no one greeted me or tried to help. There were no signs explaining what to do either. What is the purpose of a branch if you can't conduct your business?
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August 2023 by Johnny Randol
DO NOT bank here. This location refuses to do any customer service. You cannot speak to anyone about your account or deposit money. They caused me to overdraw my account by refusing to deposit money when their system&ATM were down. Now I have to pay $36 overdraft fee because they are too lazy to work. Customer care in the app refuses to remove it so I can close my account. I wish I could be a lazy see you n tee and not have to do anything productive at work
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July 2023 by Karen Hamilton
Never heard of bank that doesn't cash checks. Unreal
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May 2023 by Matthew Dame
What kind of bank dose not have a teller, a joke and a waste of time. You’d be better off just to go to an ATM. At least the ATM won’t look at you funny for trying to deposit a check.
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May 2023 by Nick Self
This is quite literally not a bank…. You are unable to withdraw or deposit cash. Not even joking you are actually not allowed to withdraw or deposit cash here
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December 2022 by Slinky2525
One day there will cash your check next day they won't, Not consistent at all do not recommend this branch 0 stars outta 5
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June 2021 by Terri H
Always polite and professional tellers. Have banked with them for many years and will continue to do so. Their have always handled my financial affairs to great satisfaction and quickly resolve any issues that have popped up.
