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December 2023 by Jeremy E.
They've had a couple management changes. Things are no longer the same and they messed up my brakes are my car. They admitted to putting the brake pad on backwards and now my brake makes a constant noise. Took it in to get fixed a few times and no luck so ended up going somewhere else.
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November 2023 by Jon Strelak
They incorrectly installed a motor fan on My Wifes car which led to the car electronics and wires melting. The Car almost caught on fire while My Wife drove it to the dealership to see what was wrong with it. $8000 worth of damage caused to Her Car. Dont ever take your car for service here
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November 2023 by Jarrod West
Assistant manager had zero customer service skill. Told me it’d take 30 mins and it took over an hour. When I said something to him he called me a liar and said he was going to give a discount but wouldn’t now. Basically just an arrogant prick who couldn’t simply apologize for making a mistake.
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October 2023 by Chris Hunter
I was at another auto mechanic that couldn’t do my alignment due to the year of my car (2020 Chevy Trax). I called Jake 5 minutes later and they were able to fit me in that day! Great customer service and knowledgeable staff.
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October 2023 by Domonic Ray
Jake and Jacob are the absolute best! Traveling back home from Louisville they got us in, checked our tires and got us out. Back on the road we go! If you are ever in the area, these gentlemen will get you together!
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October 2023 by NJ Hobbs
Pep Boys were quick and thorough. They were able to get me in the same day that my van died and had finished within an hour.
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September 2023 by Aldo Zarate
Very good service, Jake and Jacob were very friendly, they took great care of me.
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September 2023 by Carol Bechman
They were prompt and didn't try to sell me something that I didn't want or need. The work was done in about 30min. I was pleased with my service and the gentlemen that were helping me. Thanks Carol
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August 2023 by Sherry Helton
Jake and his team are simply the best. My car developed a problem on the highway. Towed here because of closeness and still open on Saturday. Very quickly figured out the problem, got parts, and then repaired - all asap. I was blessed by all their expertise, service, and kindnesses. If I lived in the area, my car would get its care at this shop. And, you know, they are just nice guys. May GOD abundantly bless you guys.
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August 2023 by Bryliana G
I was in Franklin for work. I had a leak in my tire and was trying to keep it inflated to get to a tire store. I got there at 6 and although I could see the young man at the counter wanted to help me he had to go and ask his manager. He came back and said his manager said they couldn’t help me as they had two repairs going on. I asked what am I supposed to do? I’m in town, no know one and you’re the only tire shop open? He was very apologetic and I left.
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July 2023 by Brianna John
Jake, Jacob and Eric and all the employees in The back I do not know their names, doing gods work. NOT ONLY DID THEY DO IT IN GREAT TIME but could explain to me( woman that knows nothing about cars) how it works and what was wrong. I suggest going here even if you don't live in town. Never taking my car anywhere else accept Pepboys in franklin Indiana
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July 2023 by Sarah Collett
Jacob went above and beyond to get us home safely last night, after my tire picked up a small allen wrench at the Edinburgh Thornton's. Thank you for employing such kind, helpful people! And many, many thank you's to Jacob!!
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June 2023 by s. hensley
These guys are fantastic!! So quick at working on my car and kind to me. Honest, people. Clean store; even the restroom! I can't thank them enough for helping me with my oil change, 2 new tires and a new running light bulb. Thanks guys! You're awesome!
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June 2023 by Kevin Jones
The staff at Franklin, IN Pep Boys are superb. Always friendly, and give thorough explanations about what and why. Very professional, yet you feel like you’re dealing with friends. Very honest and prices are reasonable.I cannot give a higher endorsement. Pep Boys will have my business in the future.
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June 2023 by Jesse Pasos
I had an appointment at 2, they did get to my car fast. They also “diagnosed” it fast and said there was nothing they could do and charged me 100$. I am very disappointed I feel overcharged and didn’t receive any type of service. Thank you for nothing pep boys. I will not be returning.