Kohl's is a popular retail store known for rewarding everyday shoppers with sales and Kohl's Cash, helping them save money. The store offers a wide range of products, including fashion and footwear for both active and casual lifestyles, beauty items from Sephora, and home decor, all designed to fit various budgets and personalities. Customers appreciate the clean and well-stocked environment, with helpful staff members assisting when needed. Many shoppers enjoy their experience at the Franklin location, noting the friendly service, especially from cashiers. The store is proactive during busy times, quickly adding clerks to checkout lines to minimize wait times. However, some customers have mentioned that prices appear higher than expected, even during sales and clearance events. Despite this, the overall shopping experience at Kohl's remains pleasant, with convenient options like hassle-free returns and free store pickup. The company is also committed to giving back to the community through Kohl's Cares, fostering an inclusive atmosphere for both associates and customers. Shopping can be done in-store, online, or through the Kohl's App for added convenience.
