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July 2023 by A man on a mission Earthmover
Easy access clean units doors easy to open only concern would be the parking lots floods
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December 2022 by Slinky2525
rent increased twice in a year, FOR STORAGE! There is no reason for it, besides corporate greed. screw this place
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September 2022 by Troy Bond
Be careful if you park a motorized RV with a catalytic converter! I heard stories about theft but didn’t think it happened in little Franklin so I didn’t take precautions. They cut the fence by the tree line, came in and cut the cat off my Class C (Sep 2022)!! Learned a lesson. Police said no storage facility is safe. Facility needs more security or better fence and more cameras.
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June 2022 by Phil Walters
Rented a small unit for seasonal things. Decided to put those things in another rental location. Jumped through hoops to get them to stop charging me. You have to send a letter to a P.O. box in Martinsville Indiana seven days before you empty the unit. They must check just every now and then. Don't bother calling them that was also a total waste of my time. Terrible customer service, I will never rent from any of Foxes Den locations. I would never recommend them to anyone.
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April 2021 by Karma O.
Lost 40yrs of my stuff because my ex didn't pay the bill. You would think they would have tried to call the references before auctioning or throwing everything away! Shame on me for trusting people shame on them for not even trying.
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April 2021 by Anthony Spradling
Nice unit fair priceJust wish it had a light
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January 2021 by Jason A.
DO NOT USE THIS COMPANY, BY ANY MEANS!! Had a unit with this company for about a year and half, and these people are liars and thieves. This was a double door unit, and when I moved into the unit, there was a single lock on one of the doors, which I assumed was property of Foxes Den, being that there were two doors on the unit. I had this unit setup on an auto payment plan, and for the month of October 2020, the auto-pay did not come out, so November of 2020, I was billed for November and October, plus a late fee. I called and was told by the rude guy who answered that I didn't pay for October. When I explained that I was on auto-pay, he told me that I was still responsible for making sure the payment was made, and that he would not remove the late fee, and then proceeded to tell me that "perhaps your card didn't have any available credit." I explained that my card had well over $4000 of available credit, and he then proceeded to tell me "Maybe you made a payment in the last month." I then told him to cancel the unit, and I would be moving out, to which he said he was doing. I moved everything out on 12/24/2020, and then I received a bill for a $30 lock cut fee, a $75 cleaning fee, and a $70 monthly charge for December to January. When I called them again, the woman told me that she had to cut the lock off, and that she had to clean the unit out, and she charged me December to January because she can't rent the unit. When I told her that anything left in the unit wasn't mine, she said "I was there the day you moved out, and the stuff is yours." I told her I left the unit empty, and that the lock she had to cut off was there when I moved in, and she proceeded to tell me "Listen, I don't believe you." I said "Fine, then let's keep the $70 for December to January, and at this point, where is "my" stuff, and "my lock?" She then proceeded to state "The stuff is still in the unit; when you clean it out, then we can refund the cleaning fee." I told her I was just going to dispute with my card company, and then I hung up on her. She proceeded to try calling me back multiple times, and then sent a text message, stating that she could go ahead and cut the lock off, bu that I needed to clean out the unit. So, in the end, she never even cut the lock, nor did she do any cleaning of anything, and I'm being charged for it all, while also having to pay the monthly fee. If anything was in the unit when I left, then someone else saw an empty unit and dumped it there to avoid having to dispose of it themself. Never use this company, and as they will charge you for things that they shouldn't be charging you for.
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February 2020 by Lynda Gerhart
Don't use these folks! No security.. No cameras.. No one takes calls on the weekends. There was a break-in this past weekend and over 10 units were broken in to. I worked with the police officer who responded who advised they'd been told more than once to put in cameras. Found two places where the fence was cut (see photo). One large enough to drive through and it had been there awhile. They if course claim no responsibility for losses and it was two days before they came to repair the latches on the units.
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February 2020 by B.Fisch writing
Easy to start up & to cancel when i needed to. Polite customer service as well.
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November 2019 by Gary Wiggins
Nothing remarkable. Typical storage facility.
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August 2019 by FlyingPastaKitty
Reasonable prices and easy ways to pay. 10/10 Would use again.
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July 2019 by Angela Hood
Easy in and out gr8 price wish one was in Greenwood
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November 2018 by connie Pitman
Please DO NOT use Foxes Den, Franklin or any other location. Their website states they are safe and secure with camera's. This is FALSE they have no camera's and they keep telling people they are getting them but none as of yet! Our 30 foot trailer was taken from their lot. We have talked with others who have moved their camper away from there. Theirs had been broken in to twice a few years back. They were also told camera's were being put in soon. They have NO concern for your property just the monthly fees collected!
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November 2018 by Justin Pitman
Parents had their camper stolen from here. Website says there are security cameras but that's a lie. Nothing secure about this facility.
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October 2018 by Connie P.
Please DO NOT use Foxes Den, Franklin or any other location. Their website states they are safe and secure with camera's. This is FALSE they have no camera's and they keep telling people they are getting them but none as of yet! Our 30 foot trailer was taken from their lot. We have talked with others who have moved their camper away from there. Theirs had been broken in to twice a few years back. They were also told camera's were being put in soon. They have NO concern for your property just the monthly fees collected! Please share!