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February 2024 by Michael Kummer
No exterior ATM, and the bank is closed. I have no way of withdrawing money without driving out of the way to a different Chase Bank
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August 2023 by James
Their ATM is worthless. If you live near Franklin and regularly need to deposit cash or large checks after hours, bank elsewhere.
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January 2023 by Chelsea Austin
Staff is rude and not helpful!! They closed 5 min early. When I went to deposit a check, they wouldn't open the door. They told me they were closed (it was 5 min before 5pm, so the doors should have been open). They wouldn't let me deposit the check. I needed the money in my account the next day. Instead they told me to use the ATM, which he promised me it would deposit my check the next day...it is taking seven days to deposit (not the next day). The man I spoke with was super rude and not helpful at all. Worst bank ever!!! I am definitely switching banks soon, because of them!
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October 2022 by Kathryn
Our most recent experience with This Chase location has been great! I like the initiative they’ve taken with assigning personal reps to their customers. Miriah was really helpful with everything we needed and didn’t try to oversell anything we didn’t need which I really appreciate. I notice all the bad reviews here so I’m hoping they’re turning a corner for the better!
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October 2022 by Joshua Swafford
Worst bank in the world!! Customer service was awful. Thank God I don't bank with Chase.. I'd give them zero stars if I could.
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October 2022 by g atwood
There was a very trashy teller who was extremely rude. Never going back to this branch.
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August 2022 by Nancy Merbitz
I would put zero stars if I could. THIS BRANCH and the one in Shelbyville NEVER EVER ANSWER THEIR PHONE AT ANY TIME OF DAY. I have tried for two months to reach someone. Both branches are about a half hour from where I live. I have to drive up there and HOPE there is someone there to help me with a specific task. Whoever made that decision, to route ALL calls to the national line where no help is available for most individual questions and the wait time is a half hour or more, SHOULD BE FIRED. Sheesh. Nasty greedy men who won't hire and pay staff to GET THE JOB DONE.
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July 2022 by Cynthia Mcconnell
This stupid ATM is broken again! 95% of the time I waste a trip here due to your broken ATM and then we incur charges for using other ATMs when you force us to. Does your institution not make enough money to provide working equipment to your customers? Fix your trash equipment please
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June 2022 by Madison McCarty
Shut down my account after 4 days. Seriously the worst banking in EVERY aspect.Mariah, wipe that crust off your nasty mouth & switch professions. You are as worthless as your cumpets.
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May 2022 by Veronica Swimm
So tired of seeing this message. My income is in cash and I shouldn’t have to choose between driving ten miles out of my way to the next nearest ATM with gas being over $4.00 a gallon or incurring numerous overdraft fees because I’m being denied the ability to deposit money into my account. You make plenty of money, fix your equipment!
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April 2022 by Larry Marshall
If you bank here in Franklin Indiana if they tell you to call back don’t even waste your time they never answer their phone. There could be no customers in the branch and they still don’t answer the phone. What good is having a phone inside the branch if nobody ever picks it up. So freaking frustrating ????
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April 2022 by jason hayes
Terrible customer service worst I've seen at a Chase Bank I wish I knew the teller's name
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February 2022 by Brad Napier
Very helpful and friendly! Never had a bad experience in this branch. All the ladies up front are awesome. Thank you for all you do!!
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September 2021 by Darrion McAlister
Easily the worst Chase bank I’ve been too. The Hispanic lady at the front desk has zero manners.
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June 2021 by Cheryl Price
I switched to this branch an have nothing but issues. My payroll always drops on a Thursday, instead now it doesn't get processed till Friday. Gave me wrong Direct deposit form, had my payroll go to someone else's closed account, so my employer an myself chased my par around for a week before my work could cut me a check. No one ever answers Branch calls an ATM is always broke!!! I am looking elsewhere for Banking. I DO NOT RECCOMEND THIS CHASE BANK!!!