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“I bank at the Branch in Edinburgh and posted a review on the phenomenal and unsurpassed care they give each customer on their individual needs. But I also experienced today that kindness and care exceeds the four walls of the bank. Renae who is a CSR in Franklin saw that I needed some help at a gas station and without hesitation provided me help. This is how businesses and people were when I was growing up and it is far and few between these days. So I wanted the upper echelon at Horizon to know they have an outstanding ambassador working for them . And I wanted to thank Renae again. Horizon is a TOP NOTCH bank and anyone will be more than satisfied to be a customer of them.”
“The staff at this bank go above and beyond when it comes to their customers. Highly recommend going in and opening an account with them, they'll take great care of you here!”
“jeff and jamina have to be some of the nicest and friendliest people you can meet in a bank, they definitely go that extra mile and i would send anyone their way”
“I have been banking with Crane for years now. Everything I have to say is positive. I have always dealt with wonderful people. The thing I appreciate the most is I have never felt like a customer. Each time I have needed personal attention to a matter I have not only had the matter resolved but it has been done so with respect and care. Like I said I have only had positive experiences with my bank. Plus those ladies are awesome and a joy to see.”
“Do to my own mistake with taxes my account was frozen. They were able to get me through to the the people I needed to talk to in order to fix it. They were super sympathetic and helpful and even encouraging while I worked everything out!”
“Usually quick to get you in and out..Always helpful and great service..since the pandemic service is slow at the drive-up. ONLY have one drive up lane open ... if you can't go in then why not open two lanes?!”
“Had a really poor experience this past weekend, but Key reached out and apologized, and we were able to resolve the situation. Things don't always go the way we plan or even how they should, so conflict resolution and apologies go a very long way. Thank you for taking the time. :)”
9AM - 5PM
1500 N Morton St, Franklin
Banks
“I came in a few weeks ago, and was frustrated that there are no tellers and you can’t do any cash transactions here (except through the ATM). So, for what I needed, I had to drive to another location which was frustrating.
I came back this week and was actually able to set up a bank account for my son with one of the bankers, Gabe. Gabe was very friendly, efficient, and helpful!!! So, there are several things this location can still do.
In summary, we do want tellers and cash transaction capabilities back at this branch though! Please!!!”
9AM - 5PM
1600 N Morton St, Franklin
Banks
“We rarely go to a physical location, but we have generally had good experiences at this location. My only issue is, I think that the people greeters they have inside the bank are just weird & they really serve no purpose. I have encountered them at two separate branches and each time they asked why I was there & then couldn't really help beyond that! I think their payroll funds could be utilized better elsewhere!”
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“The best banking services and the most helpful and friendly staff I've ever had the pleasure to bank with. I love my credit union and my Franklin branch in particular!! I love that I'll never have to look for another company to bank with ever again. Thanks for being the best credit Union and financial institution I've ever had the pleasure to work with.”