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February 2024 by Resa Stewart
I cannot say enough great things about this store. I have ordered parts and also had service done at my house. The store staff and Technicians were extremely professional and very helpful. One of the best experiences I have ever had with any store.
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February 2024 by Toni Monday
Was a great experience. Received a used washer/dryer for under what I wanted to spend, got it delivered and a year warranty. I would definitely recommend!
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February 2024 by Erika Morgan
Great experience!! Came in looking for a washer, and we left with a washer ? Good pricing, and they had several options to choose from! Definitely coming back again for any other appliances needs!
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February 2024 by viking 00
I have purchased multiple items for myself and family members from them. Never had any issues with the items purchased. Highly recommend shopping with them first.
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February 2024 by Tim Witt
Very friendly and helpful staff.
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February 2024 by Kristy Mitchell
I love going to the appliance store for anything I need. This is my second time buying from them and they were awesome both times. They answered all of my questions and were both very friendly.
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December 2023 by Todd Andritsch
Fantastic service. Called to let me know on the way, fast efficient service. Very friendly and most of all got the dishwasher fixed first time and very efficiently. I will definitely use again if appliance repairs needed
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November 2023 by B L
Horrible customer service. Called me an hour after my appointment to tell me the guy scheduled to work on my washer was sick and had to go home; therefore they were canceling my appointment. I asked for another technician and they said no we cannot do that. You run a business you find a way to take care of customer. They did not. Also the associate hung up on me when I said that is bad business; can you please get someone here today.Update: No I did not expect the sick employee to come to my house. I expected you to make it right; and you DID NOT explain you only have 5 employees and that you are a small business. You showed your bad service in this comment. If you would have explained that on the phone I would have understood. You were also raising your voice at me is why I got the attitude. Have a good night.
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November 2023 by Betty Carter
He was here only 25 min and charged me 125. Nothing wrong with my washer. Water was off. I didn't mind paying service call $85 but $125 was too much and wouldn't give me seniour discount.Service: Washing machine repair
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November 2023 by Crystal Becraft
We called appliance network with the complaint of our washer making a grinding noise as well as throwing itself off balance during every spin cycle. The repairman came out and was in our house for less then ten minutes and determined that we needed a new wash plate. He said that the wash plate would fix the grinding and the spinning issue. We agreed to the $280 repair. He came out a week later and replaced the wash plate and said we could use the washer in 24 hours. After waiting the 24 hours I wash a load of laundry and the grinding was gone but it was still throwing itself off balance. I called appliance network and told them that it still wasn't fixed so they sent the same repairman out a few days latter. He watched the washer spin and throw itself off balance and then told me it was going to be at least another $500 to fix my washer because the whole drum needed to be replaced. He stated "I have the same washer and just had to do the same repair on my own." After talking with my husband we decided to not put anymore money into the washer. I called appliance network to talk with the manager about getting a refund since we wouldn't have done the $280 repair had we known that wouldn't fix the washer like we were told. After talking with the owner she said it was a preexisting issue so they wouldn't refund us anything. I stated "this was the same issue that you were called out to fix and you knew about it when you came out." They still refused a refund! After talking with them again i offered for them to buy our washer to use for parts as well as the brand new wash plate and was again refused any sort of reimbursement. I 100% think they knew it was going to be a large repair so they fixed the cheaper thing first hoping to get us to agree to the larger $500 repair since we had already put almost $300 into the washer already. I would not recommend this company to anyone as this company seems to have very shady practices!Service: Washing machine repair
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November 2023 by Jessalyn Armes
I have had to have them come back out over 6 times in the last 3 months for the same problem with my dryer and it is still not fixed. One guy that came didn't give me a heads up that he was coming then threw my clean laundry from the dryer in the floor and left it there. Each guy that came left a dryer lint mess all over the place, and more than once the receptionist says she'll call the tech and get back with me I have to call back because she doesn't call. At one point I was scheduled to have a tech come and then when I called a couple of days later to say that the tech never showed the receptionist tried to blame it on me and said that if I didn't confirm the appointment (which I did), they won't come. They keep guessing at what the problem is but I'm wondering if any of them know what they're doing. I paid over $500 to have them fix my dryer and it still has problems. There have been at least 3 different techs come look at it, try the same thing they did the first time, maybe replace one part, and then leave. I've not had a single follow up asking if the problem has been resolved and have had to call back multiple times to get someone to come back to make another attempt at fixing it. I have been polite and understanding until now but I am done. I do not recommend this company.Service: Dryer repair
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October 2023 by Lilly Atkinson
Definitely don’t recommend this place, and I would give 0 stars if I could. First, the people at the front desk have no idea what’s going on 99% of the time. They don’t know how to communicate and they definitely don’t know how to fix an appliance. Three different people came out on four separate occasions and still couldn’t tell us what was wrong with it. Craig was the only guy that really helped at all. Pretty sad to say the owner was the worst of all the technicians. Instead of continuing to try and figure out what was wrong with it, they gave up on it and we practically had to beg for a refund in the 1st place. Pathetic?.
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October 2023 by Fred Freers
Craig came out to look at our fridge and was the first person to acknowledge the problem (as there was a 9 degree difference from top left to top right. Helped us communicate with our warranty company to resolve our issue. On time, helpful, responsive, and great customer service from Chelsea and Candace on the phone as well.Service: Refrigerator/freezer repair
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October 2023 by Stephen Rios
Appliance Network exceeded my expectations when they repaired my oven. Their professionalism and attention to detail was amazing. They fixed it quickly so I was baking again the next day lol.Services: Dishwasher repair
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September 2023 by Christina Jade
Paid $400 for someone to “fix” our washer and dryer.. keep in mind these parts probably cost $35 total. I get there’s a service fee, but that’s just high. He wasn’t even here for an hour, and my washer still isn’t fixed - so whatever part was replaced on that, wasn’t even the issue. The dryer however, is fine.
