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September 2022 by Alex (Alex)
Opened an account and safe deposit box because they allow members to cash matured savings bonds instead of having to mail them in and wait 13+ weeks for the treasury department to do it.They no longer are able to do that “because our systems can’t calculate the accurate number.”They can literally look the exact value of the savings bonds up on the treasury direct website but apparently can’t update their systems.That plus online security breaches that they don’t tell you about until months later.Save your time and money and go elsewhere to bank. If I could give 0 stars, I would.
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August 2022 by don conkle
Young man that helped me was very informative and on point.
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May 2021 by John Kaufeld
The staff was friendly and helpful. The banker who opened my accounts explained the options and quickly took care of the details.One suggestion: Use less paper! The banker printed almost 100 sheets of dense legalese disclaimers and policies. It's wasteful, plus the optics worry me about the service I can expect from Flagstar. Are you going to continually point to THE DOCUMENT and to explain odd fees or unexpected limitations? What did your lawyers bury in there? And why did you insist on printing the whole thing? I didn't bring home that much paper from the last time we bought a house.
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January 2021 by Mark Petrie
No problems. Derek was friendly, helpful and informative, and Josh followed up with a welcoming appreciation call the next business day. I hope my future banking experiences are as good.
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July 2020 by Jus Pri
Update: I reached out as stated and still only got to speak to a representative and again had to explain my experience for the 5th time! In return as far as of now got me NOWHERE! Just an employee getting paid to listen to a customer nothing more nothing less! Thanks for taking the time out to leave a reply. As of yesterday 7/9/2020 I closed my accounts after being with Wells Fargo/Flagstar since 2009! A decade and to get treated and brushed off is a shame! You have to wear mask to enter (understandable) but then I was told to pull my mask down and to look at one of the cameras before I continued. I’m not sure if the lady who came in after me (a different race) had to do the same. After closing out my account I went directly to Chase. I put my mask back on upon entering Chase but I did not have to pull it down to look at any of their cameras. After standing by their side while they switched from Wells Fargo to Flagstar in long lines and no access to my money during their confused state I will be closing my accounts ASAP! Flagstar doesn’t deserve one star or a name with Star nowhere in it! I dread having to switch my direct deposits and all of my automatic withdrawals but it will be well worth it! Poor banking, poor customer service!! Value your customers!
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September 2019 by Jean S
Absolutely disgusted with the customer service, and the creative ways they have come up with to take your money at Flagstar! I will be calling Shannon, the one good employee I have had an pleasant experience with, to close all my accounts that were carried over from Wells Fargo.
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September 2019 by Brian Eau Claire
I have never experience such service, especially from a bank. The customer service representative was disrespectful, and took pleasure by being difficult. My elderly mother has them as a bank, since Shannon (Her banker who was moved to the New Haven store) convinced her to stay, when Flagstar purchased the Fort Wayne Wells Fargo branches. I am in the process of moving to Fort Wayne, and was going to open an account at Flagstar, but I would rather put any money I have under my mattress, than entrust anything thing of mine, with these awful bankers. I will be searching for a new bank for my elderly parents as well!
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August 2019 by sky bird
Flagstar Bank in Fort Wayne has the worse ATM service in this city. Once, I had experience going one ATM to another because the ATM machine run out of money. This morning I went to Sate and Maplecrest branch to withdraw some money. The ATM machine does not work and the machine does not return my card. I went inside the bank and asked about it, they said they will call me by the next week Wednesday. Hate it!!!! I can't wait that long.
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January 2016 by Kim Gibbs
Hate it
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April 2013 by L. M. D.
Run, do not walk away from this Bank. After months of poor service, gradual addition of fees and assessments, etc. I attempted to close this account. After more than a half dozen attempts to reach a personal banker at the Georgetown branch without success I tried the "main" number only to be told they could not help me. Next, I sent a certified letter including all the information necessary to close my accounts and in return I got a voice mail stating accounts could not be closed by letter. I was given a "special" number to use so that I could close my account by phone... (certified letter is not good enough, but if I tell the all the same information over the phone ~ no problem). Turns out this was not bull. I called the number and was told that, no - if I could not tell him the last date of the last transaction and the exact amount of that transaction I couldn't cancel by phone, but - wait for it... he would give me the address to send a letter to cancel in writing!!!!
