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January 2023 by Eric
The good news about this branch the branch manager was very courteous the bad news about this branch they don't have enough staff to make night deposits during the day there is no call no show multiple occasions I'm going to take my money to another branch one of the staff members at the branch has a very nasty attitude
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December 2021 by Tracie Kincaid
Loan officer, Kimberly Bruce, is a terrible person. I have had a stroke so I get confused and don’t understand things all the time. I tried to tell her this but she yelled at me so loud over the phone that other people heard her across the room. She told my husband I wa trying to be sneaky about things. This really hurt my feelings. She is just an awful person.
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September 2021 by Don Williams
As a commercial customer, we have found Flagstar's staff to be very helpful and able to address the needs of our organization. From handling special requests, deposit box service, processing our PPP loan, to answering questions on our account, we have had great service.
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January 2021 by Cory Sowers
Flagstar is just a terrible place to deal with period.
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September 2020 by Mike Humphrey
Very friendly and knowledgeable.
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July 2020 by Kenneth Allen
Danyell assistanted me with opening my account and explain all my options and I am very pleased with the customer service experience I've had with Flagstaff bank and would recommend people to flagstar bank
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September 2019 by Steve Schroeder
Even though I was having troubles with an external account transfer theo did a great job and went with a claim which should get everything resolved within a few days
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June 2019 by Jessica Harris
Very friendly staff. It was raining and staff walked me to car with umbrella! Highly recommend.
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July 2018 by Shannan Eads
Had to go in due to issues with my Cards being compromised. They were phenomenal , I really appreciate the way you handled it as well as the excellent Customer Service. Thank you so much for all of your help today.
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March 2018 by Roscoe Jenkins
Jenny has it spot on. But I like weed so am ok with the smell lolz
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February 2018 by Dieter F.
Wells Fargo Bank is not customer oriented. I called to ask about CD rates applicable for an IRA. The person I spoke with was unable to help me but suggested I speak with Wells Fargo's brokerage people. While I waited on the phone for 10 minutes the original spokesperson returned to the line and asked if I had a pen handy. The Wells Fargo brokerage people told the original employee I should examine a website, and that I should write down the website address. Inexcusable behavior. I have several questions to be addressed and a website is no alternative to an actual reply by a banker/broker. This isn't my first experience with poor customer relations with Wells Fargo. Considering the messy fraud committed and the Federal fines imposed upon Wells Fargo as punishment, evidently they don't consider customer service a priority. Wells Fargo won't get any of my business.
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February 2018 by Jerry Whitaker
When I first walked into this branch and realized it was staffed with 20 foot tall radiation monsters, I'll admit I was a bit apprehensive. However, after receiving exceptional customer service and a great interest rate, it has now become my branch of choice.
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February 2018 by Mark Bruner
With the recent headlines Wells Fargo has been grabbing, I can't say that I expected a lot when I stopped in for an issue that I was having with my account. I'm glad to say that my unease was almost immediately put to rest. They took time research the issue and get to the root of the problem. I left with my issue fixed and a much different opinion about Wells.
