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November 2023 by LADA Student
If i could give zero stars i absolutely would i dont even feel comfortable leaving a one star review.I purchased a xr iphone on sept 23 about two maybe 3 weeks later the phone wouldnt charge, The "owner" stated that the battery was unplugged and that he plugged it back in.The phone worked fine for a week and then did the same thing so i took it back and the "son" stated it was a bad battery and then when i mentioned i had just recently purchased the phone and what would that cost me.He then proceeds to put my battery back in and told me its working fine now that he does not know what the problem is and is not interested in trying to help me at this point so i ask for my phone case and he goes in the back and then hands me my phone and im looking at it as im still trying to ask questions and i see he had cracked the top left of my phone by the camera i confront him and tell him that my phones cracked he looks at me stupid so i left completely upset because what can little peon me do in that situation?Nothing. .. I then take it somewhere else because im not getting any answers and buy a brand new battery(sunday 11/5),the phone works but is not charging and showing that it is charging.I take it back to this dirty facility and they tell me i bought a bad battery.I tell them no it works it wont charge even though it shows charging he plugs my phone in for ten mins and then tells me i was right and come to find out it was the charging chip he then tells me thats 199$ i tell him im so frustrated ive had the phone for a whole whopping 36 days even though the sign on his wall says all purchases have 90 day warrenty i bring that up to him next thing i know he wants my receipt and i said i need my phone if i could use his battery to show the day i used my card he then hesitantly did and as im using the phone i see a perfectly round water drop from behind my screen start to drip down the front of my screen and im showing him real time as a perfectly round water bubble the size of a pencil eraser is dripping down showing Cesar in motion real time and the water trail it is leaving behind it. He then starts yelling louder saying i brought him a broken phone as more customers are walking in and im in tears because this is just so insane.I stated if it wasnt you it was your worker and he says "thats my son he wouldnt do that,i have cameras" so i said ok well show me then and i wont say a word .He then says i have customers and no time to look.I said i will wait till every single customer is gone and then changes his attitude to a very arrogant persona and says come back next Tuesday to show me and knowing there nothing i can do at this point i just leave and 400$ invested and a phone i had less than 40 days that is now cracked(sat) and has water behind the screen(mon).I know they injected my screen with a drop of water with a needle nose dropper because water damage is the only thing that Voids any warranty or the "son" was upset because i told Cesar about him cracking my phone or probably a combination of both.It was the most crooked situation ive had to experience in my life.If this is how they have been doing business no wonder there Challenger pkwy store off Washington ctr is closed and they must really be hurting for money if they have to go as far to sabotage a customers phone for money and if not money for spite..I cant wait to see what kind of twisted response they come up with for the reply to this reveiw. After reading some past replys to others issues reviews they have had i totally believe every single one of the complaints ,its sad you should be shut down and Cesar what goes around comes around and i dont think you have enough crystals for that kind of karma.God bless your crooked souls.
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September 2023 by Joel Ferris
Brought in tablet to repair. Charged $300 plus shipping for parts and labor. When I came for pick up he told me frame had been bent but he flattened it all out.2 weeks later I used tablet for a short time, pen isn’t writing like normal. I call store owner to coordinate a drop off. When I go to take it to shop owner next day glass is cracking right from the area that he supposedly bent straight. He tells me he can’t do anything aside from warranty it through Apple. I ask for trade ins or refund, he denies. My career depends on these iPads…2 weeks later he states warranty was denied. Nothing he can do. None of the ordering or requesting had any documentation provided but I’m expected to act in good faith.He also notified me over the last conversation that they have a 1 week repair guarantee, and it had been 2 weeks (convenient). Hope the $300+ dollars was worth it. He recommended that I take my claim to otterbox and have them replace the tablet as I had him put the repaired tablet in the otterbox.A complete waste of my time and money. Strongly Considering small claims court.Service: Tablet repair
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October 2022 by Sam Lawson
Got my laptop worked on came to pick it up during open hours and they were closed, had to drive back again picked it up and they didn't have my charger that I dropped off with it, had to come back again to pick up charger during their open hours and they weren't open again, I had to drive to this place 4 separate times, waste of time and moneyService: Software problems
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May 2022 by Darren Schortgen
I am a Real Estate Broker, so having a working cellphone is a must. I needed the battery port changed in my phone, and they got me in right away. Had them change the battery, too, as my phone is a few years old, and I’ve been having to charge it way too often throughout the day. They did a great job. Fair price and quick turnaround. Two hours later, I was back in business! Great company!
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May 2022 by Encarni Dach
Great company. I got locked out of my iCloud, went to Best Buy and they couldn't fix it, Simply Mac referred me to Wayne PC Tech. They took less than a day to recover my iCloud account. They also fixed my Laptop it was running very slow and now is very smooth! Thank you guys, you got a very satisfied customer right here and I will make sure to tell everyone I know about you guys.Services: It consulting
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May 2022 by Manzaneda Manzaneda
Great company and do amazing work. Thank you for fixing my Galaxy S20 Ultra screen.Services: Screen repair/replacement
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October 2021 by Wes Bailey
Great service, friendly help. Would recommend them anytime for cell phone or pc repair
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October 2021 by Rick Stine
Called but got no answer from this place
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October 2021 by Miracle Prince
The back of my iPhone XR broke, I just wanted it fixed because it was bothering me. $191.00 to custom order the back glass, it took two weeks for them to get the glass in. After telling me a week. Once dropped off phone it was done in about 4 hours which was great. After I received my phone back, my front screen was not working properly. I couldn’t text, or my volume buttons were not working. The next day while on vacation the back glass broke again. It had a protection case on it. I take it back to see is there anything that could be done, partial refund or something. I was going to take it to Verizon to pay the $29.00 to get it fixed. The money wasn’t the problem it was the principal. The worker gets smart with me, saying well take it to Verizon which I should have done at first. He says well I don’t know what to tell you. That wasn’t a solution. Bad service.
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September 2021 by Mohamed Mo
Wayne PC Tech is great. They replaced the screen of my Huawei phone. I called other places and they wouldn't touch it. When I called Wayne PC Tech right away they told me it will take 3-6 days to get it done. Also I will call you to come over my business and install security cameras from me.You guys got my business from now on!
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September 2021 by Claudio Lemus
Great company they repair my computer and iPhone cracked screen!Thank you guys
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August 2021 by Sarah Schroeder
Go to the Calhoun street location. Challenger parkway location is not always open during their normal store hours.
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July 2021 by Mir Whip
The back of my iPhone XR broke, I just wanted it fixed because it was bothering me. $191.00 to custom order the back glass, it took two weeks for them to get the glass in. After telling me a week. Once dropped off phone it was done in about 4 hours which was great. After I received my phone back, my front screen was not working properly. I couldn’t text, or my volume buttons were not working. The next day while on vacation the back glass broke again. It had a protection case on it. I take it back to see is there anything that could be done, partial refund or something. I was going to take it to Verizon to pay the $29.00 to get it fixed. The money wasn’t the problem it was the principal. The worker gets smart with me, saying well take it to Verizon which I should have done at first. He says well I don’t know what to tell you. That wasn’t a solution. Bad service.
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May 2021 by Ele Goer
Great company and service. Thank you
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April 2021 by Samuel Stimmel
Nobody in Ft Wayne could fix my phone. I took it to Ceasar and he ordered a battery for it. Great price and had it fixed. I am rounding up other stuff to take to him. Can't say enough!
