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June 2024 by Johnny Gonzales
Great customer service
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May 2024 by Raevn
Knowledgeable, helpful and efficient. Great visit.
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March 2024 by Ben Groeneweg
I went into this location today (Thursday) at 11:15 and was helped by a staff member right away. There were only a few customers and plenty of extra staff. I said I wanted to transfer a number from my work account to my personal account. The staff told me that I would have to call Verizon and that they could not do it. I asked if I could call at the store and if they could help me. They said yes in an annoyed tone and said I could sit down. I started the call but made some wrong selections on the automated phone call. The staff took over the phone call with a face that expressed annoyance. I thanked them for helping me and they said no problem but their body language was annoyed. The Verizon phone support was asking me what plan I wanted and I asked them to explain the options to me because I needed a hotspot for work. The store rep became even more annoyed and told me, “just select the basic option. You can change it later.” I tried to explain that I wanted to understand my options and that I think I might need more than the basic and they became even more annoyed and repeated more firmly pick the basic option. After the phone call the service rep passed me on to their coworker because they had to leave. The new service rep who had just been standing around seemed very inconvenienced by me. I explained I wanted to understand my options for plans and they explained them verbally with no written or visual material. I asked if they could write down the pricing and then explain it to me. When they included the $17/monthly protection plan I asked them to remove it. They were further annoyed and proceeded to make me feel foolish for not including the protection plan.
I left the store feeling like I was a huge inconvenience to Verizon on an otherwise slow day and that I was incompetent at calling support and foolish for not protecting my device. The experience was not pleasant at all especially after I purchased a $1k phone and a premium phone plan. I would not recommend this store service to anyone. I will be trying a different Verizo store in the future if I need help.
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December 2023 by Tom R
Great customer service and knowledgeable
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November 2023 by Brian T.
Went in to return a online order and do a device switch on my watch line only to be told they can't assist and the manager wouldn't do anything to help but tell me to call 611 furthermore regarding the device swap on my watch line I noticed when I got home that what the rep did was not swap the device but simply added a watch line to my plan without my approval so now I have a whole extra line which is just another mess I now have to clean up. I'm tired of these reps doing what they want to hit a sales goal or whatever start doing right by the customer or find a new job jeesh. I'm not local and thought I could trust this location as it's a corporate store however I'm sorely mistaken.
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November 2023 by Justin Dekker
Worst customer service I've ever had. Was told my online order was on hold was given a number to call and the associates just walked away. Didn't help resolve the issue. Got done on the phone and the issue straightened up after 10 minutes was finally able to track down an employee to tell them was told it wasn't fixed in the system and brushed off. Waited longer with no assistance from trying to get help from multiple associates. Will never shop at this store again, guess I'll move to exclusively online only.Edit to respond to Verizon.The problem was resolved that day it just took me getting loud talking about how after 2 hours I still hadn't been helped. After that someone cared enough to take the 5 minutes out of there day to call customer support to get the question about my order answered.
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October 2023 by Brian
Went in to return a online order and do a device switch on my watch line only to be told they can't assist and the manager wouldn't do anything to help but tell me to call 611 furthermore regarding the device swap on my watch line I noticed when I got home that what the rep did was not swap the device but simply added a watch line to my plan without my approval so now I have a whole extra line which is just another mess I now have to clean up. I'm tired of these reps doing what they want to hit a sales goal or whatever start doing right by the customer or find a new job jeesh. I'm not local and thought I could trust this location as it's a corporate store however I'm sorely mistaken.
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October 2023 by Brian Tanner
Went in to return a online order and do a device switch on my watch line only to be told they can't assist and the manager wouldn't do anything to help but tell me to call 611 furthermore regarding the device swap on my watch line I noticed when I got home that what the rep did was not swap the device but simply added a watch line to my plan without my approval so now I have a whole extra line which is just another mess I now have to clean up. I'm tired of these reps doing what they want to hit a sales goal or whatever start doing right by the customer or find a new job jeesh. I'm not local and thought I could trust this location as it's a corporate store however I'm sorely mistaken.
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September 2023 by J M
Easy and fast transaction with a trade in. I was greeted immediately as I entered. Great store and awesome employees.
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September 2023 by Kevin S
The manager Joe needs to go back as a sales rep. Plenty of other qualified sales reps in that building that are qualified as manager. Talks the talk but doesn't actually help figure out a solution.
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August 2023 by S S
Joe the manager is completely useless. Needs removed from this position. Litteraly blew off my wife and just left the building. Blanka useless too
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August 2023 by Karen Rhoten
Bought 2 phones and modem. Modem and one phone did not work. Did not transfer phone numbers; so, could not receive calls or texts. Store an hour away so, long trips to teturn
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July 2023 by Douglas Jones Jr
Dawon, is always very helpful when I'm having issues with my new phone and getting everything updated on my old phone.
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July 2023 by krashawn jessup
The best customer service ever. Barbie and Bo went above and beyond to help us. We appreciate you and the team. Thank you!
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June 2023 by Kasmin Music
Bought new phones and the process was easy. Jaquan was super friendly and explained everything nicely. Thank you.
