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May 2023 by Nikki P.
Parking lot is massive, so you won't have any trouble parking your long AF truck or trailer.Despite what other said here, customer service is top notch here. What you radiate is what you will attract. I'm working on a big home project, which required A LOT of woodcutting. I found the prices for wood here were cheaper than Menards. Shout out to Turner for helping us cut 2x4s, 1x5s, plywoods and soooo much more. He really took the time to help us cut pieces - a literal Angel. Found everything I needed here and would recommend this location.
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April 2023 by Connie C.
Will not purchase another appliance from Home Depot. We purchased a washer/dryer set with free installation. Only the dryer was delivered. The delivery company refused to install the dryer because was not noted on their paperwork. Have talked with customer service numerous times trying to locate our 'lost' washer. They failed to call back every time they said they would. Now nearly a week after delivery they have found our washer - but we must wait another entire week for that to be delivered because they are all booked up. We felt that our delivery should have been moved up the line because it will now be nearly 3 weeks from purchase to delivery due to their error in misplacing the unit. Customer service was awful - one telling us to keep calling back, another telling us not to call - they will call us - which they never do! We understand that things happen - people make mistakes - but Home Depot dropped the ball on this over and over. So disappointed. No more purchases requiring delivery from Home Depot - every again!
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February 2023 by J.R. S.
could not leave review for the Auburn store but their customer service is SHAMEFUL! Went in after work today to get a garage door opening system, pricing them and determining features. ALL the boxes were crunched or re-stapled back shut. The guy asked why "I wanted the back one" bc they are wrapped well in styrofoam. I told him if I was going to pay $400 for a product I'm making sure it's not damaged before I buy instead of after I get it home. He sniped back "It's only 289.00! (I wanted the $379.99 one). He kept digging and said "this one alright?". I said NOPE and left. Menards here I come!
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December 2022 by Lucas Hendrickson
Delivery was only available when I was at work. Now I have to cancel my order. The driver called me, said he was 5 mins away with my order on the truck, bit Home Depot wouldn't allow him to return because it was after 3pm (it was 3:15).
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December 2022 by Miranda Zimmerman
Easy rental; however, pricing is very high for one-day rentals.
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November 2022 by Jeannie Orr-Shears
My 6 yr old BEGGED to go to Home Depot to spend his freshly earned $2. He was set on buying a Christmas inflatable even though I explained numerous times that $2 is not enough. He is autistic and has a small collection of them at home already. Upon arrival, 11/23 approx 2:20pm, we strolled through the seasonal isle. During all the ohhhh ahhhs, he had lost his money. As we back tracked, he found one dollar but the other was no where to be found. We had asked the two young employees who were stocking the department at that time if they had seen his dollar. Neither had seen it and as we walked away, one of them had gotten our attention stating he found his dollar. I knew from the way the bill was folded that it wasn't his dollar and the young man/men gave it to him as a nice gesture. My son folds his so tiny that most wouldn't recognize that it's even a dollar. It's so refreshing to see young people going out of their way to be kind. I wish I had gotten their names. My son was a bit disappointed to leave without an inflatable but was delighted that he had enough to buy tape gum! ? Thank you to those young men, and thank you to their parents!
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October 2022 by Adam Rhein
No issues, service was fast.
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August 2022 by Dee Why
Good rental, service is good ?
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August 2022 by Dian Planck
knowledgeable associates , good mdse well priced.
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July 2022 by Garrett S.
Paid for installation and all new parts so they would install it, they dropped the washer and dryer off without installing it because I didn't have a part even though I paid for them to have the parts.
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June 2022 by eric zerkle
A 500.00 deposit to rent an aerial man lift??? C mon!! I walked out...
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June 2022 by Jamie B.
This Home Depot has the rudest and laziest people at their service desk and I use the term service lightly because I never received any service. I will be contacting the home office.
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February 2022 by Scarlett D.
I was shopping for flooring with my daughter .We were at the self checkout card only when a employee rushed over to us reached across my daughter to grab the scanner he then scanned our purchase and walked away without any kind of greeting! We both were shocked by this! It's been a long time since I've been so upset he has rude made us both Iike he thought that we were going to Shoplife by not scanning everything in our cart! Didn't treat any other shoppers this way and there was others checking out !! Oh! I Should and 1 More Detail We Shopping While Black!!! We will never enter that store again I know that Home Depot will not miss My business!! I just wanted to let it be known
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January 2022 by Kyle S.
Customer service exceeded expectations !!! My water heater began leaking shortly after a year of being installed. Very impressed how the management team worked with me on my warranty claim.
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January 2022 by Jason M.
I do remodeling in Fort Wayne and Home Depot always finds a way to let me down. Customer service isn't good. They have 3-5 people at the desk but no one is saying anything to the customer. Never on time with orders and usually the product is damaged. Not a fan. Lowes is better