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September 2023 by Alan C.
They didn't even know I had an appointment, the tires I ordered don't come in the right size even though the website offered them, and they had just installed the only alternative tires they had on another car. Total fail. Never again.
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September 2023 by David
We’ve gotten two flats in the two months we’ve lived here and Tire Barn has been great both times. Thanks guys!
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August 2023 by Mary Vanderpool
I was doing business with this place since 2018. They started out with great service and what I believed were great prices. Last week I went in at lunch to have a troublesome tire that is constantly going flat replaced with the insurance program I purchased. I stood at the counter alone until I called the store to ask them to come help me at which time I was confronted by someone who yelled at me because I hadn't been standing there that long... and told me my insurance was not good any longer. I took my business elsewhere and learned that the reason my tire kept going flat is because someone had patched a hole several times and it wasn't holding. So. If you want honest, reliable, and excellent service....skip this place.
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August 2023 by Red Fox
Easy customer service fix.If you tell someone they need 4 new tires, show them that their tread is low with a ruler.You should not just storm out of the bay and say, “ We will not fix your tire due to state law.”I went to another company and they measured the tread in front of me and showed me that the recommendation is to replace, but you can still drive.Whoever tried to sell me tires is awful at their job. I said I will take my truck and leave. I went down the highway and bought 4 new tires because this place is junk.
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July 2023 by Monique B.
I went online scheduled an alignment arranged to get off of work earlier to make it to the appointment. Got a confirmation text explaining time of alignment. I go to the appointment and the first thing he says is we don't do alignments after 4:30 pm. I replied huh why did you all (tire barn) allow me to schedule an appointment after that time then? He said oh our online system has been messed up for over 2 years. But I can't help you my alignment guy left at 5 pm. He was very much unbothered at my wasted time, and just dismissive. I Inboxed tirebarn about the experience and not being happy about having my time wasted with his nonchalant attitude,no response......won't have to worry about me every trying to spend money with you again...
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June 2023 by Jay McCauley
I had to wait an extra hour after.they installed a tire i didn't want or order. Then tell me the manufacturer doesn't make the tire I wanted when in fact they do and tried to sell me another tire...shady. Rude customer service. Not cordial whatsoever. I have ALWAYS bought tires from Tire Barn...but will no longer after I was treated like a burden to them. CUSTOMER SERVICE training is desperately needed here. I'll start buying tires at Patriot or Discount. So disappointing Tire Barn...you used to be a great company and a great location to visit. It's horrendous.
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June 2023 by Taryn Byl
The staff here were great. We were hauling our camper in a trip and were on the highway and had a tire issue. 3 kids in the car. We found this place closest to the highway. They checked the lug nuts, jacked it up, switches things around. They had us moving again in less than 10 minutes ans wouldn't let us pay.
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June 2023 by Matthew Harmon
I would have given 5 stars, but your people rolled down the back windows on my son's vehicle and now they will not go back up and nothing was said about it when it was picked up? Do you fix such things?
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April 2023 by Gordon J.
I've recently developed two slow leaks in tires purchased here about two years ago. Each time I brought it in the guys were courteous and repairs were made in a timely manner, no charge. The second time the gentleman at the front desk suggested I needed to upgrade my lug nuts as they were showing wear. Although this was something not sold at Tire Barn he did direct me to where I could obtain replacements that would be more durable. He said when I got them they would replace the old nuts at no charge. Got them and they were replaced. This is what I call customer service! I know where I'll be buying tires next time. Good job guys!!
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April 2023 by Jason McFarland
Liked being able to set up the appointment online. Staff was professional and did the job in a timely manner and for a fair price. Would certainly recommend to family and friends.
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April 2023 by Andrew Waterfield
Went in today for two tires. When Mark finally came to the counter he seemed annoyed to even be there and was less than enthusiastic to write up my work order. When my vehicle was pulled into the shop, it was not level/or centered on the lift,the tech just raised it up, without looking underneath to make sure the lift was on the lift points of the vehicle. When Marc came back to the counter, I asked that my vehicle be lowered, centered on the lift and to ensure it was lifted by the lift points ad to not damage the undercarriage of my vehicle. He was rude and argumentative about my request, but finally went out to the shop and yelled at the tech to drop my vehicle and put in in the flat bay and use floorJack's, then continued to carry on and display a temper tantrum flying his arms about and as he returned through the door of the shop to office says "apparantly I don't know what the fxxx I'm doing" referring to my request of re-racking my vehicle. At that point I asked for my vehicle to be backed out of the shop that I did not want them to touch it. Mark just stood there staring at me, so I repeated my statement to remove my vehicle from the shop and asked for his name and phone number to the coporate office. Eventually he gave me his name and phone number to corporate, but was sure to make a snide comment that corporate is closed and I won't be able to talk to anyone. I would give no stars. Would not recommend this location to anyone. Very rude and unprofessional.
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April 2023 by Olivia Lutz
Front desk worker is always rude and unfriendly. Had to return same day to have a tire repatched that they patched poorly the first time. Extremely expensive for just a quick patch.
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April 2023 by Mary Hoppel
Explained to me in terms that were easy to understand. Fixed the repair promptly as I had no appointment. Always great customer service!!
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April 2023 by Dillon W.
I went in for tires last Sunday and I was not happy with my experience with the man who was helping me. Jordan was helping me but he was slurring his words and wreaked of liquor. I am going to go to one of the competitors for my tires. I don't want to spend my money or have someone drunk work on my car.
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March 2023 by Rebecca Woodfill
Noticed we had a flat while at Jefferson Point. Came up to Tire Barn on Jefferson to see if they could help. An employee told my husband that they did not have time to help us. The employee said that they had enough work to do until close. A customer overheard and her husband was nice enough to come out and help us. Although the employees themselves were disappointing and not helpful at least we still got some help from some good people outside waiting on their tire to be fixed.