-
November 2023 by Bobbie Mohler
I stored furniture for a year and everything stayed dry and clean, no mice (I have experienced all those from a different storage place). Easy set up and close out of my contract. I would highly recommend Ft Wayne Storage.
-
June 2023 by T Houlihan
Standard bait and switch on rental fee.Should pro-rate on final month.Clean and well lit.Easy access.
-
April 2023 by Jared Poiry
It was kind of hard to start up because I called and got very confused because I thought the location was closed but they just don't have office staff here. It's actually kind of nice you can rent everything out front get a lock and a key for free, boom you're in. Facility seems nice and clean, but I have to certainly take at least one star off for the concrete job. Whoever graded the land also should be shot. I'm just constantly rocking back and forth and up and down in my vehicle like it has a fancy Puerto Rican lift kit. They have staggered concrete that I've never seen in my life. Just make sure you swing wide because it's not marked. This is by far the smoothest and most convenient storage unit I have ever gotten. Recommended
-
January 2023 by Randy Morris
Good rates. Multiple locations around the city. Good communication. Easy to get a unit.
-
October 2022 by B McMillan
We keep an extra car here. Friendly staff. Never an issue. Feels safe. I would worry about flooding in the lower units.
-
October 2020 by Christian Roberts
Open anytime which is great. Lots of deals and cheaper prices. No climate control but units are placed on a hill which helps with the weather. May update again after winter season to see how true that is.Update: Stuff help up well during the winter seasons with no issues to any of my property. Would recommend!
-
August 2020 by Andrew
Clean, well lit and the manager is a great guy to work with
-
June 2020 by Stuart Hall
Clean units. Very good service. Very good security. Not located in a floodplain or a bad neighborhood.
-
May 2020 by janet miller
They have a no-contact self-service kiosk that handles the entire process including providing the lock and keys. Very important to us during the covid-19 stay home order. Staff was available by phone to assist when we had questions. Excellent customer service!
-
February 2020 by Chris Roberts
Open anytime which is great. Lots of deals and cheaper prices. No climate control but units are placed on a hill which helps with the weather. May update again after winter season to see how true that is.
-
October 2019 by Jessica Chandler
Quick response times. Very kind and friendly. Very detailed and informative oh how to access the units. Discussed discounts and best ways to save money and get the best deals. Definitely recommend!!
-
August 2019 by chris foster
New to renting here seems like a good facility
-
August 2019 by Rachael Eckert
I thought this place was a bit disorganized. I had trouble getting my bill paid because I could not get anyone to ever call me back. I could never get anyone to call me back from the customer support line. . But someone would answer on the sales line, which shows they aren’t fully supporting their customers. I was eventually sent a text to be able to make payments which was more convenient. Honestly, I was disappointed because the kiosk did not work when I checked in- I couldn’t ever catch the office open, so I never got a lock...(because the kiosk was frozen upon check in) so I had to buy my own lock, and the first one I bought, didn’t fit. So I had to go and buy another lock. I never got any money back for buying my own lock, I don’t know if that’s something they would do because I never got the opportunity to receive a lock from them in the first place. During the time that I went to buy a lock and come back, someone had put their stuff in my storage unit, (because they just open the unit and leave it open without securing it specifically for you) and I had to deal with moving someone else’s stuff out of my unit (they showed up and apologized, their storage unit was directly next to mine and they had run out of room in their unit, so they thought it was apparently appropriate to put their things in my unit.) it wouldn’t have been such a bad experience if I felt like their customer support team was actually there for the customer. I just didn’t have the best experience. I do understand they have a business to run and my review isn’t the greatest. But it’s the experience I had, so at least it’s truthful.
-
August 2019 by R Cottrell
I thought this place was a bit disorganized. I had trouble getting my bill paid because I could not get anyone to ever call me back. I could never get anyone to call me back from the customer support line. . But someone would answer on the sales line, which shows they aren't fully supporting their customers. I was eventually sent a text to be able to make payments which was more convenient. Honestly, I was disappointed because the kiosk did not work when I checked in- I couldn't ever catch the office open, so I never got a lock...(because the kiosk was frozen upon check in) so I had to buy my own lock, and the first one I bought, didn't fit. So I had to go and buy another lock. I never got any money back for buying my own lock, I don't know if that's something they would do because I never got the opportunity to receive a lock from them in the first place. During the time that I went to buy a lock and come back, someone had put their stuff in my storage unit, (because they just open the unit and leave it open without securing it specifically for you) and I had to deal with moving someone else's stuff out of my unit (they showed up and apologized, their storage unit was directly next to mine and they had run out of room in their unit, so they thought it was apparently appropriate to put their things in my unit.) it wouldn't have been such a bad experience if I felt like their customer support team was actually there for the customer. I just didn't have the best experience. I do understand they have a business to run and my review isn't the greatest. But it's the experience I had, so at least it's truthful.
-
August 2019 by Alex G
Owners take pride in their place and the reviews given. I had some minor issues when I had originally setup the storage, but they called me about them and were very open and helpful to correcting the situation and then going above my expectations. They were very adamant about making sure my needs were taken care of while I'm overseas. I would definitely recommend this place/company to others for their storage needs.
