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March 2023 by Bud Nogle
Do not use this company where ever you are.
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July 2020 by Tim Stoffel
Called toll free # , and they said they had mid size cars available, when we got there they had a big dodge ram and a 4 door jeep, . Why cant car rental shops do their jobs ?
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July 2020 by Adam Knowles
Car was great, fees are outrageous. Missed toll payments so they send me a bill that was %1,245.00 over the toll cost. Absolute extortion. Then they offer an "all inclusive toll coverage" that was still %643.00 over the tolls as if they are doing you some type of service. Will not rent here again.
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January 2020 by Lela
Perfect everything. Thank you.
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January 2020 by Audrey Evans
HORRIBLE!!!! STAY AWAY! They added insurance that we said no to and then charged us double the amount! They refuse to refund the money even though we called right away when we saw it, so prior to the vehicle being returned. Terrible. I've filed a complaint with the BBB and will tell everyone I know to stay away from them.
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December 2019 by Tommy Northwood
I read the reviews and thought yeah, I can afford this one. Did not expect a brand new car all shiny blue. Immaculately clean inside and out. Great gas mileage, over 40 mpg a gallon. 2019 Kia Rio. My first rental experience and a great one. The nice guy at the counter was great. I plan to use this place every time. Hope I come back in six months:) Much love from FL
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December 2019 by J Rideaux
I booked online with orbitz the total agreed. On was $78.18 . I got an email after picking up the car saying that the total is $194.00!! No idea how this could happen
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June 2019 by Greg H.
Actually rented from Thrifty at same counter, same location (Hertz is Thrifty's parent company) and my wife left the GPS in the car upon returning it. She received a call (which was recorded) from Thrifty a few hours later to inform her they found the GPS and it would be mailed to her. After about 10 days, called the location to get an update on the GPS and was told they would look into it and call me back. Over the next 2 weeks, I was told the same thing 4 times (spoke with Dan at Thrifty, Fort Wayne Airport). We filed the forms with lost and found and was told nothing was found. I contacted Thrifty on Facebook and was told an Area Manager would contact me. I was told this 3 times... no one ever called. Then I was informed by their dishonest customer service on Facebook, "Thrifty is not responsible for lost items". I agree with that but this item was STOLEN by a Thrifty employee. We'll NEVER do business with Thrifty, Hertz nor Dollar rental car again as they are all under the Hertz Umbrella. I suggest you do the same.
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April 2019 by Carrie F.
Would not recommend renting from this Hertz location. I left an expensive item in my rental. Called the next day and confirmed they had located it and was told to send them a pre-paid envelope for its return. Then, nothing. Multiple calls with the counter and messages with the corporate office later and was told they couldn't locate my item anymore. So, they either re-lost my found item or someone decided to take it. Very unprofessional staff. If I could give them zero stars I would.
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April 2019 by What's up LJ
Card issues for some reason but enterprise took it just fine and deposit was way less.
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April 2019 by Beautiful African American princess
Great prices
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September 2018 by Betsy Hortenberry
Good place to rent a vehicle
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November 2017 by Triana Evans
I rented a car for 2 days at $13 per day totaling roughly $37 after fees. The car was very dirty and stained on the interior and had no cruise control. Upon reaching my destination I became very ill which resulted in my return being 6 hours past the intended time. No one was at the desk so I used the return key drop. My credit card was charged $206. I called to inquire and the representative was pleasant, but did not seem knowledgeable. She advised that due to returning the car 6 hours late, the discounted price had reverted back to standard fee and the additional day had been added. She continued that as a one time courtesy she would adjust it back to the discounted rate but still have to add the 3rd day which I completely agreed with. She then told me that my total would be $118. I asked how that is possible for 3 days at either $13 or $22 a day? She could not explain it to me. I returned it with full gas and no (NEW) scratches or dents. This was my 2nd experience with Thrifty and the 1st was worse.
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September 2016 by cb urr
Terrible service. All the other rental company takes mins to issue a car and this one takes at least an hour or longer. Like an idiot time and time again I stood by and watch other companies quickly service their customers while I was always the last one to leave. I was late to work every time because of it! Employees are horrible with customer service and they have carefree attitude that makes you think your business / loyalty is not appreciated. No name tags. The inventory is not always the best, old outdated, high mileage cars. Plus you don't earn any rewards points which makes this company a waste to rent from. You have choices at this airport, use them if you are smart! Don't be an idiot to deal with this company like I use to be.
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August 2016 by Ahoy Marine
Had to wait an hour to get the car because no one knew how to work the software. Ran late to our meeting. Filled the car with gas right outside the airport and still got charged $66.00 for gas. the car will not even hold that much gas. There was not anyone there to check the car in when we arrived. Had to leave the keys in a drop box. Total ripoff. Total ripoff. Total ripoff. It is all Hertz they own them all don't be fooled. If you want to rent a car you have to use hertz. Document everything you will need your receipts. Good luck dealing with this ripoff company. Sending in my gas receipt will report out come. Next day: Came into work and after complaining and writing bad review my card had been charged another $83.67 that no one can explain. Its just there and we cant do anything about it. That's what you get when you write a bad review, more charges. Total ripoff company. The more you fuss the more you pay.