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January 2024 by Gary Krager
Incredibly friendly, helpful people here.
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November 2023 by Miriah Moyer
Jay was amazing at getting us taken care of. Very informative, patient and pleasant to work with. 10/10 would come back!
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September 2023 by Matt Berry
Arrived at store 40min before closing, Nic greeted me and I explained i wanted to upgrade my phone due to issues with current phone. Nic sat me down at the desk and got my info and verified account. Its about 30min to close at this point and he tells me he doesn’t have time for this transaction and he would love to help if I came back tomorrow. Knew it was close to close but wanted a working phone before going to work tomorrow. Horrible service. If he didn’t have the time could have been upfront when I walked through the door and should change closing time to 7:20 not 8pm. As i was leaving and told him it was horrible customer service he tried to stop me, too late Nic. I’ll take my business to an actual corporate store tomorrow and make sure to never recommend your shop again
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September 2023 by Machelle Truemper
Jeremye is wonderful he worked deligently to get us hooked up. Thank you jeremye
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July 2023 by LaVerne B.
My experience was perfect, professional and wonderful. I entered the store and my phone was not working and left out with a working phone. Jeremye was a blessing
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July 2023 by LaDonna Mosley
Came in today to get my phone fixed and the reps Jay , Santiago and Manager Jeremye got my problem fixed and in a fast fashion!! Definitely would recommend ???
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May 2023 by Amanda A
Nick P at this store is extremely helpful. I had been having a very expensive charge on my bill of a non return fee for a router I did return. I had proof of my return, yet no one on their customer support at their 800 number could help me with. I took all of my papers in the store and Nick was able to help me quickly fix the problem I had been dealing with for 2 months. Amazing customer service.
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April 2023 by D Snyder
Walked in the store hoping to find out why my phone wasn't working correctly. Have had the problem for 3 weeks.Hoping it wasn't the phone since I paid alot for it. Jeremy/Manager looked at it and simply put in a new sim card. I thought it might be the sim card myself. Simple solution to a major problem. It certainly was the sim card. I was so happy. Nothing like being in another city not having your phone work. Tried to get it fixed before but no solution. Jeremy saved me from alot of headaches if it was the phone getting repaired. Thank you. Outstanding service to Jeremy well done.
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December 2022 by Nick Pizzo
Best T-Mobile store I've been by far. Very friendly staff, always make sure the customers needs come first. They're always going out of their way to make sure the customers are beyond satisfied, couldn't be happier with my visit.
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December 2022 by Tammy R
Braedin was amazing! He was knowledgeable, patient, and very friendly.Returned to this store recently to upgrade my Samsung. Karla was awesome to work with. She was knowledgeable, friendly, and patient. We talked a lot while all my stuff was being transferred to the new phone.
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November 2022 by amanda wharry
We went in today to transfer our phones over to t-mobile and our rep at this location was very helpful! Nick did an amazing job and had so much patience through the whole process! He also did his best to get us the best promotions and deals!!
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November 2022 by Jourdan “jojo” Schaefer
Karla (at the Maysville location) helped us get a new account set up with a great deal. She was very nice, funny and professional.
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September 2022 by A. Arman Haver
They switched me from my old iPhone 8 to my iPhone SE and transferred all my info and data really easily. Jeremy, the manager, and Ethan were both really polite, helpful, and professional. Would recommend this store to anyone who wants to switch to T-Mobile or go there for any other reason.
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September 2022 by Rip&riley
Ethan provided excellent customer service. He helped us switch to t-mobile and worked through the process of moving data from an old phone to a new one. Every person we met at this store was friendly and helpful.
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September 2022 by William Myers
I'm not very good at moving around my phone apps but Jeremye at the T-Mobile store saved the day for me and was able to print out my tickets. The T-Mobile store has saved me several times!!! Thank you T-Mobile and Jeremye for saving the day for me.
