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January 2024 by Jacob Deitrich
Great service and store is clean and welcoming. Usually a pain dealing with cell phone stuff but this location made it quick and painless.
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January 2024 by TiQuisha MoneQue
Great customer service.
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October 2023 by Kelly McArdle Miller
This location hasn’t been open in several occasions that we’ve tried to go. When we have gone, it’s SUPER busy. The girl who helped us did a nice job though.I’d say call before you go and don’t be in a hurry.
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September 2023 by Jason P
After spending endless hours on the website, trying the chat feature, tried calling their sales team to open up a brand new line of service all it really took was to go into the store! I had a great experience back to back days and Mackenzie G. Was seriously amazing! She had a great personality and was very knowledgeable about what she did for your job. I would recommend skipping out on all the “easy” ways of doing things online and doing things on apps and just take a stroll to the store on Illinois road. Seriously I was in and out with numbers to think of the first night, ensured my credit wouldn’t be ran over and over again unlike what happens online, and she had it all saved for the next day. I walked in and was out within 30 mins and that was starting an entirely new plan and service with the company. Thank you so much Mackenzie, I truly hope your higher ups see how well you do with the task at hand. Thank you! 10 stars for sure!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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September 2023 by Doug Goodspeed
Verizon out.....TMobile in. Staff there was second to none. Thanks TMobile.
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August 2023 by Dan Koch
Makes absolutely no sense that the sale prices and trade In offers via the website are not honored in the stores. Went to 3 other stores looking for a particular phone. This was the only store with stock but would not honor the website advertised offer, and was actually semi-rude when I questioned as to why they wouldn't when another store would have but did not have stock to do so....
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August 2023 by Carey Ward
Great assistance from the staff today helping me with my new iPhone.
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July 2023 by Liz Moran
Customer service was terrible today we went. Three workers and all of them were so busy on their phones they hardly had time to help
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July 2023 by Bean !
Please do not switch to T-Mobile. The service around the area is very slow and half of the time I usually have 1 bar while traveling in the city. I have the latest iPhone so usually this is not a problem, but with T-Mobile everything is a problem. The company promised money back for trading in a phone but also for switching from AT&T, we received no money from the company as we were promised. We are paying off the phone when we aren't supposed to be due to the fact they are helpless. We called the corporate office many times and they just repeat the same garbage every time, and never have any luck. The T-Mobile Tuesday deals are not very good either. About once a month they have something worth it. Save some stress in your life and choose Version or AT&T. It may be more expensive but at least it works and you get your money for trading your phone in. Once our phones are paid off we will be switching! I will be grateful to have service in the city.
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April 2023 by Maria Gonzalez
Very nice good service people are very polite
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February 2023 by Brad Schoppman
Went in to see about changing our plan. Tiffany got us a better plan for less than we were paying. Very happy!!
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January 2023 by Ronald E. “Ron” Dierckman
Average retail establishment, service was prompt and courteous.
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December 2022 by Connie N
Went in to check on the new Magenta plan to possibly replace my old Sprint plan. The magenta plan gives me the same unlimited service for $18 less per month. I was given the option to upgrade my phone as well and still save $3 per month to what I was paying with my unlimited Sprint plan. My change to Magenta was imediate. I was given time to think about upgrading my phone. My customer service representative was very friendly but not pushy as well as extremely knowledgeable of their products and services. Best of all, there was no waiting to be helped! It was a very pleasant experience. I highly recommend T-Mobile.
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December 2022 by C Rodgers
John with no middle name helped us today. What a great guy. He needs a raise.
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October 2022 by LB Johnson
Lack of customer relations skills. No eye contact, no suggestions for decreasing bill, generally unhelpful and unprofessional.
