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February 2023 by Amy S.
We love Sam's Club! Great prices. Customer Service! & Free Samples! We keep our membership because we love that we can get our glasses from optical pretty reasonable for our whole family. Only downfall that we've noticed is that the Return line is always out the door, and can take 30-45 minutes to get through, with one associate working, this is a pain. Sometimes trying to find a sales associate in the store is impossible.
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December 2022 by Sameul Steyn
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November 2022 by Nelson M.
Since moving to Fort Wayne, I've always been a Costco member because the customer service there is superb. With a recent Groupon deal I got a membership to Sam's Club and I remember why it's a love-hate relationship. What I like about it is there's a lot of common food items that you can buy in bulk. There are a lot of food items that come from known manufacturers. They also have the scan and go option, which makes purchasing things so easy now the major negatives are the customer service line takes forever because there's only one employee working there. If you want to find somebody to help you, it's almost impossible. The food court has definitely more items than Costco in at cheaper prices you can't go wrong with a cinnamon, sugar, pretzel or a brownie sundae. They also have a supreme pizza which I wish Costco would bring back. Overall, the store itself is great, but the customer service could go a long way.
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October 2022 by Ann Y.
Sams Club needs to cate about its handicapped customers. I am one of those. I went into the store and needed a scooter to shop. I didn't see one immediately. At the greeting desk (misnomer) i showed my card. I then told the girl i needed a scooter. She looked at me rather disgusted and said there isn't one. I said i needed it to shop. Don't they go look and see of one is coming. She said she wasn't allowed to. I forgot to add that she was on her phone this entire time. She didn't look at my card when i showed it to her and she was welcoming others to Sams without seeing their cards too. At Costco i have not only had the door person to radio to the checkouts and see if one is coming, they send one of their cart people out to the parking lot to assist another who was finished and bring that cart back to me. On some occasions they have found a chair for me to sit and wait. Sams need to be more picky about who they hire and to be trained on helping the handicapped.
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October 2022 by Davis Maureen
I know this is inappropriate here but this is my little way of showing gratitude and appreciation to her. Mrs. Patience Adamson helped me trade my $1,000 to earn $10,050 in 7 days. She’s very straight forward and genuine, you can contact her for your trading via her details below Email:
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October 2022 by Dustin Sarrazine
They have no honor when it comes to their price tags
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April 2022 by Michelle E.
Rude workers who don't pay any attention to what is going on around them. Not worth the membership
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March 2022 by Dana H.
We placed an order for pickup and when we got home we found that $135 worth of groceries was missing.!
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May 2021 by Sharon Carr Norman
Store was EXTREMELY busy but staff was exceptionally kind, helpful and worth the 1 1/2 trip.
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May 2021 by Megan Buuck
Extremely dissatisfied with Sams Club’s decision to change their store hours for those who aren’t “plus card members”. I’ve always gone shopping in the early morning after dropping the kids off at school. Today I showed up at my normal 9am time and was told that I was not allowed to shop until 10 am unless I was a plus card member. Sorry... I’m not paying an extra $35 to shop an hour early. Guess I’ll just take my business to Costco since I also have a membership there. Won’t be renewing my year membership unless this changes.
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April 2021 by Toni Simon
The scan and go app is awesome! You look at all the long lines and walk right by them! Also enjoy the pick up service and free shipping with the plus membership. Gas prices are the lowest in town!
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December 2020 by Tabi Leigh
just a wonderful team. sams club has so many great astonishing team players.
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October 2020 by Chris Ott
I like the scan and go app. Can anyone tell me when to shop to get toilet paper? In the last 4 months, they have been out of toilet paper every time I shop!
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September 2020 by Janette Patterson
great place if you need large quantities of an item
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July 2020 by Ryan Garner
Like that their memberships are only $45 and I purchased a double pack of electric toothbrushes for the price of one. I wish all the customers and staff were wearing masks properly!
