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July 2024 by Gram Johnson
Great service and prices. They even patched my flat tire for free even though I didn't buy the tires from them.
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April 2024 by V. Solomon
Good prices and service
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June 2023 by Abby Daler Widmer
I ordered some shampoo and conditioner. The conditioner arrived in good shape and had packing materials in the box to help protect the bottles. I received the shampoo at a different time and there was nothing in the box but the two bottles and a bunch of shampoo. I messaged the company and had a great experience and they sent me out two new bottles within a couple of days. This box came to me with damaged and cracked shampoo bottles and another wet box. I contacted customer service again and they were wonderful but I am worried that the third box will return damaged and I will still be without shampoo (it has now been about 2 weeks since I first ordered it). I have not had issues in the past with things arriving damaged but I guess I may have to just ordered stuff in store or purchase it elsewhere. I am really disappointed because this is unlike all my previous experiences with Sam’s. Hopefully this isn’t indicative of future Sam’s trips.
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April 2023 by Melissa Wallace Brown
Suggestion: I actually don’t mind the club except it can get crazy busy, my complaint is that I bought the plus membership so I could get delivery on groceries and the club doesn’t deliver to New Haven(20minSE) but delivers to 45 minutes away. Which is fine, IF you tell me when I’m paying for plus. So suggestion start delivering to New Haven.
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February 2023 by Amy S.
We love Sam's Club! Great prices. Customer Service! & Free Samples! We keep our membership because we love that we can get our glasses from optical pretty reasonable for our whole family. Only downfall that we've noticed is that the Return line is always out the door, and can take 30-45 minutes to get through, with one associate working, this is a pain. Sometimes trying to find a sales associate in the store is impossible.
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January 2023 by Darren dewayne G.
Sams club is awesome. Yellow pages needs to update times for being open! 7am till 10am is not right?!?
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November 2022 by Nelson M.
Since moving to Fort Wayne, I've always been a Costco member because the customer service there is superb. With a recent Groupon deal I got a membership to Sam's Club and I remember why it's a love-hate relationship. What I like about it is there's a lot of common food items that you can buy in bulk. There are a lot of food items that come from known manufacturers. They also have the scan and go option, which makes purchasing things so easy now the major negatives are the customer service line takes forever because there's only one employee working there. If you want to find somebody to help you, it's almost impossible. The food court has definitely more items than Costco in at cheaper prices you can't go wrong with a cinnamon, sugar, pretzel or a brownie sundae. They also have a supreme pizza which I wish Costco would bring back. Overall, the store itself is great, but the customer service could go a long way.
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October 2022 by Ann Y.
Sams Club needs to cate about its handicapped customers. I am one of those. I went into the store and needed a scooter to shop. I didn't see one immediately. At the greeting desk (misnomer) i showed my card. I then told the girl i needed a scooter. She looked at me rather disgusted and said there isn't one. I said i needed it to shop. Don't they go look and see of one is coming. She said she wasn't allowed to. I forgot to add that she was on her phone this entire time. She didn't look at my card when i showed it to her and she was welcoming others to Sams without seeing their cards too. At Costco i have not only had the door person to radio to the checkouts and see if one is coming, they send one of their cart people out to the parking lot to assist another who was finished and bring that cart back to me. On some occasions they have found a chair for me to sit and wait. Sams need to be more picky about who they hire and to be trained on helping the handicapped.
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April 2022 by Michelle E.
Rude workers who don't pay any attention to what is going on around them. Not worth the membership
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March 2022 by Dana H.
We placed an order for pickup and when we got home we found that $135 worth of groceries was missing.!
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March 2022 by Dan Glass
I got gas there today and saved around $.60/gal. It was packed today but was able to get in and back out with no real trouble.
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February 2022 by BrittNaay AdornYou
I recommend you DO NOT BUY Sharp Cheddar Cheese from here. I love the cheese BUT every time I purchase the cheese it get molded. Why is my cheese molded, when it doesn’t suppose to expire/Best used by 6/16/2022? I need answers because it’s non sense to me
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July 2021 by JH W.
Reasonable precautions during crisis BUT remained open to allow purchase of essentials & other maybe nonessential but desired products. Good care by employees to reduce possible transmission.
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May 2021 by Sharon Carr Norman
Store was EXTREMELY busy but staff was exceptionally kind, helpful and worth the 1 1/2 trip.
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May 2021 by Megan Buuck
Extremely dissatisfied with Sams Club’s decision to change their store hours for those who aren’t “plus card members”. I’ve always gone shopping in the early morning after dropping the kids off at school. Today I showed up at my normal 9am time and was told that I was not allowed to shop until 10 am unless I was a plus card member. Sorry... I’m not paying an extra $35 to shop an hour early. Guess I’ll just take my business to Costco since I also have a membership there. Won’t be renewing my year membership unless this changes.
