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November 2023 by Traci Ward
The initial delivery went okay— the delivery guy was a little hard to work with. We had to move the POD due to our construction project, but the company made the move easy and convenient.
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August 2023 by Kelley Norman
I would not recommend PODS to anyone. The communication with this company is absolutely awful.The customer service representatives hung up on me mid-conversation twice, answered and then disconnected, called me back via a virtual wait-in-line and then hung up. The hold times are very long. I ended speaking to a representative, who promised to call me back with an answer to my issue. However, I never received a call back. The chat reps are not helpful either, it's like chatting with a bot! I was trying to report a problem with my pod. The pod had gotten jammed, and I couldn't open it. The customer service representative I spoke to was very dismissive and didn't care.I had to pay a handyman out of pocket to lift door on the pod even though the point of service location from where the pod was delivered was less than 3 miles away.After the initial sales call, it is very difficult to get in touch with customer service.I am extremely disappointed with the communication from PODS. This company does not seem to care about its customers. I would not recommend them to anyone.
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July 2023 by Kylee Leonard
Horrible customer service! Made arrangements for a pod placement and they canceled the day before because there “wasn’t enough space” for a container in our two car driveway. Can’t ever talk to anyone on the phone except for the initial sales call. Text messaging is a joke. They refused to let me talk to management to get my issue settled.
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June 2023 by Wade W.
I loved the ease and convenience of pods. I was emptying out my condo in Naples Florida and had to deliver all the contents to my home in northern Indiana. It was so much easier and convenient rather than renting a U-Haul and driving for more than 20 hours plus Hotel!
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June 2023 by Sherry Schmidt
PODS was very easy to work with. One phone call and they handled everything else. I would definitely use them again!!
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June 2023 by DILLON STEENPORT
A little math is involved when trying to figure out a real estimate, but they do a great job doing what you sign up for.
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January 2023 by Kim Deming
I had a pod put on the street in front of my house and the pod company had a complaint and they came and picked it up and I had no communication that they were picking it up and when I called they didn't even check to see if there was anything in it or have an opportunity to take things out before they took it and you talk to customer service and they have no clue on what is going on
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December 2022 by John Liberti
They are crooks. Don't call them. I live in a Senior facility and can't believe all the seniors , including me, they have cheated. Should be put out of business
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December 2022 by Donna Nardi
If I could give no stars, I would. Delivery date changed and were not told. Had moving men waiting at $200/hr. Not worth using at any price. Calling the main number? It's a joke because they "can't" call the local facility to check. Seriously? If you're in Fort Wayne, IN, go elsewhere.
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December 2022 by Abby Gater
Excellent. When you said you would do something, you did it. Items arrived on time, POD containers were delivered and/or picked up perfectly as scheduled, all items arrived safely. Thank you.
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September 2022 by Amy Young-Atwood
Shout out to Phil Wiley who was efficient and willing to work with us when our first location idea wouldn't work! We appreciated the communication in letting us know his eta for drop off. Watching the machine was cool too! Thanks again Phil and PODS!! Highly recommended.
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July 2022 by Anthony Keilani
Chandler was great. Both dropping off the POD and picking it up, he was patient with me and kind. The whole process was smooth and worth it. I would definitely rent a POD again.
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July 2022 by Latisha Sanders
The guy that came and pick the container up was very nice and efficient and explained everything and real quick with o raining everything Phil Wiley thanks for everything and u deserve (5)stars and thanks once again!!!!!
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July 2022 by Cynthia L
We had a great experience with POD. We moved from the Midwest to the Northeast so it was a long trip and to not have to worry about driving a rental truck was great. They stored our stuff until our house was ready to move in. Great Experience and would use them again.
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July 2022 by Amy Young
Shout out to Phil Wiley who was efficient and willing to work with us when our first location idea wouldn't work! We appreciated the communication in letting us know his eta for drop off. Watching the machine was cool too! Thanks again Phil and PODS!! Highly recommended.
