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January 2024 by Thomas Franks
Do yourself a favor do not go with this bank I am not working and I won't have a paycheck for 2 weeks they want to put a $7 monthly fee on my account and if I don't have the $7 in there they will charge me a $22 overdraft fee this is dirty this is sick screw them I'm leaving
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June 2023 by Mickey Ashpole
The branch manager on DuPont is incompetent. I could go on about all the troubles that I’ve had with PNC, but the best thing that I can tell anyone is to bank anywhere but PNC.
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March 2023 by Brooke Curry
If I could give zero stars, I would.I've been a pnc customer for over a decade and the last 3 months have been living hell.First they convince me they have this awesome service for my business. Its gonna be everything I need. So I go in for a visit. I sit for TWO AND A HALF HOURS. I decide to purchase the Clover Flex.What a headache.Since this purchase I've been back to the branch multiple times for assistance. Come to find out, they want more money. Hidden fees I was never told about. So now my only options to have this "great business utensil" is to PAY MORE MONEY or I RETURN the equipment for a buy back. No assistance on just making the price what they orginally said it would be.I've now returned my equipment 2+ WEEKS AGO and still fighting to get my money back.I call merchant services again (because they're supposed to be of some kind of help) where they inform me that there is NO refund and that I've FORFEITED my $600!When I say that PNC has been a whole scam and waste of time and money, that's being polite. I cant give my clients my time back, I cant get paid for all they've wasted, and they're surely not going to compensate me for wasting hours of time.Kim and Amy, the store managers... boy oh boy.. talk about LACK OF COMMUNICATION. They've both said they'd keep me updated and have continuously dropped that ball.Do not do business with this bank. None of them are knowledgable on anything they're selling nor can they help you once they screw you over.
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Katelyn Brown was very nice and very helpful. She didn't put me off like the ones in Auburn did.
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October 2022 by Kaila mandi
This is worst branch of PNC ever, they don't care about you, They are so unprofessional, please don't use this branch go somewhere else.
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August 2022 by Elizabeth Watson
Easy friendly service
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August 2021 by Davin Jackson
I'm new to the area but needed to set up an account pretty quick. These people were professionals. Polite. Efficient. This was after calling a few other banks that were less than up to the mark.Edit- over the years I have referredamy people to go see Rachel. She's awesome, actually cares about her customers.
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June 2021 by Stacey Maddux
I want to leave 0 stars. PNC bank is the reason we still don’t have our tax return. They were supposed to close my husbands account in August of 2020. They didnt. Because they didn’t, my husbands stimulus money got deposited there which we were not aware of. Because we were not aware, we claimed stimulus money on the tax return which sent it to manual processing. We found out later that PNC never closed the account and had the money. We were not able to file an amended tax return . So we just have to wait. It’s been 13 weeks with no answers. Had we not claimed the stimulus that was sitting in an account that was requested to be closed, we wouldn’t be in this waiting situation. All they had to do was close the account when requested in August 2020. Very frustrating and I will never refer them to anyone. I feel like they should loan us the refund amount at no interest and get it back whenever we actually get our refund.
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February 2021 by Daja the god
I'm new to the area but needed to set up an account pretty quick. These people were professionals. Polite. Efficient. This was after calling a few other banks that were less than up to the mark.Edit- over the years I have referredamy people to go see Rachel. She's awesome, actually cares about her customers.
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July 2020 by D C
ALL branches charge ridiculous fees!
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June 2020 by Brian Knitter
The employees in this branch are awesome! I would not ask for a better group of people.
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June 2020 by Erika Whetstone
Inconsistent in customer service and lack of standardization on requirements for cashing or withdrawing when going through the drive thru. Rather make the drive to another branch where it isn't a toss up on what approach they will be using.
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March 2020 by Brian Bracht
great bank
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September 2018 by Robert Badeau
For opening new checking accounts, please do not go here. I am a 40 year old professional new to the area starting a job (from out-of-state). The representative was brusque and also the explanations of the checking account plans were unusual...for instance, a minimum of 500 dollars was required and if not then you would be hit with almost an 8 dollar fee per month. Also, they had this VirtualAccount system?? I went to Woodforest National Bank and was 100% satisfied.
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August 2018 by Robert B.
For opening new checking accounts, please do not go here. I am a 40 year old professional new to the area starting a job (from out-of-state). The representative was brusque and also the explanations of the checking account plans were unusual...for instance, a minimum of 500 dollars was required and if not then you would be hit with almost an 8 dollar fee per month. Also, they had this VirtualAccount system?? I went to Woodforest National Bank and was 100% satisfied.
