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August 2024 by M S
Grrrr. What Bean said below. So frustrating. 9:32 and they still aren’t open. Even the door says 9:00.
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April 2024 by Psychotic
Great service, they worked with me on a special request & even doing so they fulfilled it like it was normal. Awesome work; thanks for the help Mike!
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November 2023 by Bean !
Absolutely terrible location. DO NOT DROP YOUR PACKAGES OFF HERE! The hours listed within their page and sign are not reliable. You show up 15 minutes after they open and nobody is there. It states they are open on Saturday, everytime I go it's closed. Go across the street to USPS, it's 100x more reliable and they provide you with a receipt. This place is ridiculous. PLEASE save your time and do not go to this Pak Mail location.
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November 2023 by Analilia Gregg
Google says open until 2pm on Saturday. We showed up at 12:30 pm. Door was locked and lights off. Even the sign beside the door said open until 2pm. I don't know if the Pak Mails in town are owned by the same people but the 2 on the SW side of town (Chestnut Plaza) are both terrible. Just unreliable.
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November 2023 by Ethan DeFauw
I have tried twice to ship something from this location, and both times it has been closed during hours in which it's supposed to be open. Didn't even have the lights on. If you're not going to be open, then state that online.
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September 2023 by Elizabeth Mcentee
Top notch customer service! Easy process to get a package delivered.
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August 2023 by Sarah Westafer
Horrible customer service. Asked me why I didn’t want the receiver to know my home address. None of his business. Also was just rude from the time we got there. Not directly answering my questions. Told him we got paid $10 to ship the item and his “first option” he gave us was $25!? This item weighs a pound. Never got to the final price of how much the cheaper option was because I left.
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August 2023 by Bricks and Tech
Said they were open in door then said “be back shortly” inside. We waited 20 min and no one came back. If this was an emergency please respond to this review and I’ll take it down.
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March 2023 by Vc Bros55
Brenda was phenomenal! She was helpful, kind, friendly, and he greeted me with a smile. ☺️
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September 2021 by Garrett Moon
Came here today to ship a small package to another part of Indiana. Seeing that I ship frequently I had an idea of what it would cost. Told the employee I just wanted the cheapest option. He told me it would be $17.28….. to ship something 2 and a half hours away. I knew that wasn’t right. Went down the road a mile to copy solutions and paid $8.55 for the same service. Won’t be using pak mail any longer. Double the amount usps is charging.
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July 2021 by Walter Moore
Very helpful, and outgoing!
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May 2021 by Mr G
Super inflated prices for overnight shipping, and you won't get the truth on what your cheapest options are (as I discovered later). Learned a lesson by shopping here - never again.
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November 2020 by Chad Hartley
Guy behind the counter was not wearing a mask during the Indiana state mandated order for the Covid-19 pandemic. I asked why he wasn't and he said because it was private property he didn't have to. If you get the virus and it could kill you, don't go here.
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July 2020 by Stephanie L.
I will never use anyone else for shipping now. I was very frustrated at trying to ship something back to Amazon, and I actually just went in to buy a box. They ended up helping me and made my day... The people in there are about a billion times more helpful and kind than other place close to them.
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February 2020 by Chuck Bostwick
Awsome people to work with with all of your shipping needs!