-
July 2024 by Brianna Kosteba
Elaine was great at fixing my son’s bath chair.
-
June 2024 by Trisha Hirschy
Elaine has been so great with our daughter. We are greatly satisfied with National Seating & Mobility! Thank you for all that you do!!
-
June 2024 by Anthony Hough
Going on 4 months of waiting for just an evaluation for our son's bed. We continue to call and call with no answer unless we contact corporate. It's exhausting. They are the only location near that offers the Cubby Bed, so families of special needs children are forced to deal with this. I've had better turn around with the VA.
-
June 2024 by Rovon Wilson
I call every day and I get no answer. I leave a message every day I get no call back. My doctor Office calls and nothing. I need my Wheelchair cushion replace like yesterday. I have Humana and the don’t do business with the other company who use to fix my Wheelchair. But when they did I had no problem with that company.
-
April 2024 by Brooke Zoda
literally no one ever responds to emails or voicemails, or answers calls. the wait time just for a response on top of the wait time for an order is super long. it has taken a year to try to get a SmartDrive and that's with constant voicemails and emails
-
November 2023 by Nichole Nikki
I would definitely give a zero if I could.sitting next to my boyfriend who is paralyzed talk to the woman that works there he was talking very kind words when the lady was getting rude and he was getting ready to say thank you but she hung up right on the first word not one person would pick up for 4 months on his wheelchair very unacceptable and down right rude not acceptable to talk to someone that is in a wheelchair or has problems the way she talked to him I think that they really need to look into who they hire and how they do there work it breaks my heart that there is people that do this
-
June 2023 by frank schmidt
If you have ALS you will be dead before u get your chair. I am one of the lucky one's and have lived over 10 years with ALS. Was told Nov. 2012 by 2014 still no chair. Moved to Cleveland got chair like 2016 (wow), should have been dead at this point. Now it is 2023 and i need battries for my medicaid/medicare paid chair, meaning it will be paid for garunteed. They talking months, for batteries. I have doctors to see, must be nice to be able to walk.
-
January 2022 by Debra Hammond
If its possible to give this so called company a zero--we would! We used them on recommendation from r insurance carrier. Medicare related purchases r never easy but this place took 6 months from start to finish to provide a wheel chair. We purchased one on Amazon in the interim r the client would hav been crawling fr months. No one ever answers the phone & from reading previous reviews I can see why!
-
January 2022 by Daniel Bacon
Maybe not even one star. I called to inquire about back support, and the guy had a sharp tone, "We don't handle back support, we are mobility, we handle wheelchairs and scooters". Could help just said, "No, we don't handle back support". I guess it ain't so much word choice, but more tone.
-
January 2022 by Terrell Coleman
I called these people twice the first time they told me that I needed insurance in order to repair a chair the second time I told him I had a tire they just needed to be popped back on the rim referred me to customer service ,customer service hung up on me !! Do not deal with these people!!!
-
January 2021 by Shelly Faith
This company and staff are worthless!! Don’t even deserve 1 star! Waiting for months for a chair and no one returns calls - the processor Christina Booth is the rudest person I have ever spoken to! Run away from this company and look elsewhere for your wheelchair needs! 12/17 Just had another run in with this company as they keep calling to try and gain the business through the back door. Again with Christina Booth who should be fired. Elaine Stewart the salesperson is useless also. Since I told them no they have tried to backdoor the order by contacting the nursing home and the patient who has had a stroke. Nursing home is aware of the situation and will do no business with them.
-
January 2020 by Sheree Woods
This company SUCKS I’ve been trying to get my wheelchair modified since Oct 2018 & its now June 2019 & they haven’t got anywhere. They still on step 1. I’m lucky if I catch them answering the phone because they NEVER answer. I just told them to forget it & I’ll find another company. ZERO STARS ???
-
January 2019 by LuAnn Kittredge
I have been working with this company since April 2017 to get a wheelchair for my disabled husband. I understand there is a lot of paperwork that needs to processed from providers and funding must be approved but phone calls and emails were not answered to keep me apprised of progress in obtaining this info. The chair was finally approved and ordered last October and chair was delivered in November, only to find out it was not a chair that would fit in the trunk of my car as the salesperson and I had discussed. I refused to accept the chair and was promised they correct the problem and order the necessary parts. It is now February and I still don't have the chair. When I call the office, IF someones answers the phone, I am told I will get a call back about when I can expect to get the chair and NO ONE returns my calls. If I wasn't so far into the process with this company, I would cancel my order.
-
January 2018 by Mark Baney
Worst customer service ever. I was told the chair would take between 6-8 weeks. It has now been about 4 months. I call several times per week for an update. Get voicemail. I have left messages for my rep to call. No reply. I have asked his supervisor and their supervisor to help and cakl me. Still waiting. Exhausting!! This is NOT customer service
