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May 2024 by Lisa Scarpa
Didn't buy my countryman here but they are taking very good care of my mini. Dan Hough is wonderful and the service technician did some extra special work for me. I'm very happy with Mini of Ft. Wayne!!!!
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March 2024 by Mary Brunkhart
Michael was so helpful and friendly! When I was in a jam, he helped without question. Thank you so much.
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January 2024 by Rorman Needus
They stripped out a plug on my mother's car and now want her to pay for it. Go to Indianapolis you'll get Better service and a working car.
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January 2024 by Micah Barcalow
We looked for cars at several dealerships before test driving one here. Their entire staff was friendly and welcoming, and we never felt pressured to make a purchase. After our second test drive, we decided to make a purchase and were guided through the entire process. Caleb was fantastic. We would absolutely visit this dealer again!
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November 2023 by Sean Summers
Professional, friendly service!
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June 2022 by Ian Ross
I recommend BMW of Fort Wayne because they are honest and fair. We worked out a compromise that we both could agree on. They also explained everything in detail. I feel like they had our best interest at heart. Thank you BMW of Fort Wayne , I fully recommend them.
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May 2022 by Tammy Campbell
The entire team provided an exceptional overall experience. Jaylon was always available to answer any questions and was very professional. It may have been the easiest car buying experience I have ever had! Truly appreciate the time he spent making sure every detail was covered. Also wanted to give a shout out to Caleb for taking the time to show me all of the awesome technology that the new car has and getting it set up and personalized! Been buying cars from Scott Brooks since 2008 and it has always been a great experience!!
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April 2022 by Jonathan Michael
Brian D. has been great and friendly to work with. Very honest about what service that my BMW needs and doesn’t try to upsell unnecessary vehicle maintenance.
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January 2022 by Andrea Greer Markham
I have purchased two vehicles from Ben Cauffman in the last several months and he is so patient, so accommodating, and just a genuinely nice sales person. I highly recommend him as he is very attentive with great communication! Very appreciated!
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November 2021 by Peter M
Hello *********** of fort Wayne is very dishonest. They provided me with false information just to make money on my 2010 *** 535i x drive car. They attempted to charge me over 7 thousand for a faulty sensors. They quoted me to replace parts on my car that had no issue. They refused to give me back the part that they said was damage. They held my car as hostage and threaten to call the police on me when I mention the false and inaccurate information presented to me on the quote. This dealership is dishonest and very unethical. I have the full documentation to present to anyone who wants to see their predatorily business practices.
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November 2021 by C.k. King
friendly, knowledgeable and efficient staff.
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October 2021 by Jimmy Clemons
Great service. Jaylon was the best salesman we have ever worked with. The process of getting us into what we wanted was stress free. Thank you for a great experience!
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March 2021 by Valerie Sheets
Before I owned my Mini, I had my last car for 11 years and admittedly did the minimum to keep it in shape (it was my car from high school). Because of this, I don't know if I'm just completely removed from how great dealership customer service has gotten, or if this Mini dealership is just that great. We took in my 2012 Countryman for service, and I'm blown away by how seamless the process was. Driving into the service garage, my Mini was automatically scanned so they had all of my information already as I stepped out of the car. The issues they find are videotaped and sent via text/email with the repair estimate, making it easier to review with my husband so we could determine what services we wanted them to take care of vs. the ones we could handle ourselves. My husband determined there was one repair he'd rather do himself, and we got zero pushback on that. We determined we needed their help with everything else on the list, and they finished it all (including two pretty intense line items involving the high pressure fuel pump (covered by our warranty—thank goodness) and an oil filter housing leak) in just a day. I was sent the invoice online with the option to pay for everything at home. All the while, nothing felt pushy and everyone was kind. And this location is also just beautiful.We were shopping for Minis literally as they announced that a dealership was coming to fort wayne in 2019 believe. I can't imagine how much easier our experience would have been with these guys here. We were chasing down every single used Mini listed here in Fort Wayne, and ultimately drove all the way to Indianapolis to get ours.Thanks to Devon and the team for the help.
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November 2020 by Dustin Brandom
The MINI specialist Adam Clark was great and help me find the mini that best suited me for what I was asking for. The salesperson Libby Somers did a wonderful job and was not pushy like alot of sales people are. I would also like to thank Scott Brooks and Scott Eubank for going above and beyond to get me into my new awesome 2020 MINI Clubman
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October 2020 by Tammy Southern
This is my first mini and I love it. Adam is wonderful to work with and knows his stuff. Devon was also very helpful. I too am glad to see the Mini dealership here in the Fort.
