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June 2023 by Dow Jones
Sadly my experience was one of how shops can put owner operators out of business They were somewhat friendly but very unprofessional Took it in for an check engine light & pick it up with an check engine light They try to charge a very unreasonable fee without resolving my issue. Very poor communication, Never kept me updated So I decided to pickup the unit a week later after mostly just sitting on their lot, Took 8 hours for them to come up with paper work due to them overcharging me for an check engine light that's still on. Actually they made it worst. True story they told me I need a special hose that would take at least a week to get I went to their same parts department the next day Ordered that same hose & got it the next day 150 miles away, They didn't care about me or my situation It was all about $$$ Charging me to the Max!
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June 2023 by Jim Davis
Shop guy(nick)did great job.He got me fixed up and rolling several hours sooner than expected..Thank You
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June 2023 by Dominic Seven
Gerat place with good service. You can get your windshield replaced with Clear Choice Glass.
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May 2023 by Brandon Thrailkill
The staff in the service department and shop were friendly and attentive and they had a pretty good drivers’ lounge as well!I was having an airbag replaced on the rear and they were swamped; I think it took a good six hours or so to get me out of there but they made sure to come and check on me and let me know what was going on and I really appreciated that
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May 2023 by TexTen40
They took us to the hotel and was very honest about our truck and got us done in a timely manner PS they where great to talk with to definitely recommend
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May 2023 by David Gossett
They were very professional and helpful. I highly recommend,encourage if you need service to go check ✔️ ✅️ them out satisfaction guarantee ?. From office to shop personal they all very professional, and remember things may not work always like you want it to. just be patience with them because you in good hands and I promise they do all they can to fix or replace and repair get you on your way, Thank you !!!
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May 2023 by Glen Wilson
The Shop Was Awesome And Very Patient With Me, I Have Some OCD And They Did Not Get Upset When I Called Daily To Get Updates On Truck Repairs. They Were Informative And Strait Forward If They Had No News On ETA Of Repairs, Heidi, Reed, Scott Are The Best And I Appreciate Everyone Who Worked On My Truck To Complete Repairs. I Recommend This Shop. "A Note To Drivers There Is No Trailer Parking At This Shop However There Is A Truckstop Across The Street"....THNAKS GEW
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May 2023 by Russell Mash
The best Buying experience. Josh Meyers is my salesman. But every person I came in contact with at kenworth of Ft. Wayne made me feel like Family. From Tracey, to Everyone in the shop. Hiedi,Reid, Pat, Everyone was Great! For the names I forgot, My apologies. I will without question go the their shop every time it is possible. Thanks Guys!! You are Crushing It!
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April 2023 by derek lancaster
Great service. Got me in even though they was really busy to get my quicker fix out of the way and keep me rolling
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March 2023 by Judy Turner
Fix my 5th wheel in great time. No waiting for days. Employees so nice. Very nice driver lounge
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February 2023 by Von Mason Jr
Very helpful. They did not have the particular part I was needing however they sent me in the right direction with the correct Cummins part numbers and I really appreciate it. Most parts desks these days would have just said nope we don't have it.
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February 2023 by Derek Luttrell
Doug and Aaron were both very helpful mobile techs that diagnosed and replaced a broken brake chamber on my trailer in 10 degree weather. The office staff is also very friendly, and while I hope I don't need them very often, if I'm having truck trouble I plan to rely on Fort Wayne Kenworth in the future.
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February 2023 by Matt Prough
You get better and faster service if you go across town to Peterbilt that Services the same exact stuff that Kenworth does but they can have it done in half the time that Kenworth can
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January 2023 by Michael Long
Great place and staff. Only KW dealer I buy my KW parts from. Always a big selection of Big Houses on the lot as well!
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December 2022 by Bill Moxley
Late Friday evening 11/25/22 , I noticed that I was using way too much DEF fluid. I stopped for the day to investigate the cause. I found that the supply line from the DEF tank to the to the injector in the after treatment system had not one ,but two leaks. I had no engine code or derate warning at this time . When I started the truck on Saturday morning the codes had shown up . The closest Kenworth ( I have a 2018 T660 ) was Kenworth of Fort Wayne. Fortunately, they have Saturday hours . When I arrived and described my issue, the guys in the service shop couldn’t have been nicer. Not only did they did they find the needed part in inventory, they had me back on the road in about 3 hours . It’s really great to find a place , in this day and time , where service still means something! Thanks guys!
