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March 2024 by D Green
Don’t recommend they took my money knowing my head gasket was blew payed 450+ dollars only for him to make the problem worse jones is a dirty mechanic gave me the run around for weeks after i paid him like he was going to fix my car & didnt , very unprofessional he never gettin no money out of me ever again its no way you been a mechanic for “35+ years” that you didnt see i needed a head gasket aint nothin top notch about dat!!! Any real mechanic will tell you
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February 2024 by Lu Verduzco
Very friendly good service very efficient and fair prices.
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February 2024 by pebbles062707
Staff nice, good work, and reasonable prices.
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February 2024 by Zene Kamili
I'll just share my story/experience as honestly as possible. Called and specifically asked if they could tow my vehicle from my home for the sole purpose of fixing it (it wouldn't start). They agreed to this and came promptly, as I lived 10 minutes away. I was charged $70 for the tow fee and another $25 for the diagnostic.A day later, I talked to them and was told that my computer (the ECM) had to be replaced because it wasn't sending a signal to start my vehicle and the estimated value would be $1,200 (which I wasted time investigating parts, labor, and mechanics for nothing) and that they could not fix it.Luckily, I found a mechanic business literally 3 minutes away. I asked Jones Auto to tow me there, which was another $55.After getting a diagnostic from the mechanic business, they informed me that Jone Auto's diagnostic was wrong (it was not a faulty ECM); actually, a bolt in the crank shaft was broken. I ended up spending another $500 to diagnose and fix this.So bsically, I spent $150 with Jone Auto & Repair. I think that the responsible thing that they should have done was just tow it directly to the mechanic business (for free!) or not have charged me an extra $55 just tow my vehicle 3 minutes away (this literally took about 10 minutes).When paying for Jones Auto's services, they proudly told me that they were giving me a $15 discount off the 2nd tow fee. $150 instead of $165.I'd have been more generous with this review if the 2nd tow (3 minutes away) was free, even despite the diagnosis (that I paid for) being wrong.The replaced bolt and receipt in the photo below.
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February 2024 by brendan conley
Arrived for my morning appointment to locked doors ??
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December 2023 by Dalena Madison
Fixed exactly what I asked him to, and his prices were reasonable
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October 2023 by Jackie Todd
I brought my vehicle in for repair this month. Not only did they get me in immediately, it was fixed the very next day! Customer service was amazing as well. Thank you Jones Auto Repair!Service: General repairs & maintenance
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October 2023 by Thomas Botulinski
Great customer service! Very fast and reliable expert automotive diagnostic and repair service. Best mechanic prices in Ft Wayne. They are really good people there at Jones Auto.
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August 2023 by Jimena :D
My car was in need of urgent repairs, and I was worried about the potential downtime. However, the team at Jones Auto Repair Shop quickly put my concerns to rest. They not only listened attentively to my car troubles but also provided a clear explanation of the necessary repairs. What truly stood out was their commitment to timeliness. They promised a swift repair, and they absolutely delivered. My car was back on the road in no time, running as smoothly as ever. The quality of their work is evident in the flawless performance of my vehicle. I highly recommend Jones Auto Repair Shop to anyone seeking efficient and reliable car repairs.
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August 2023 by Shelisa Thomas
Great experience! I was going to purchase a used truck from a large dealer and thought there were mechanical issues after my test drive. I really wanted the truck. I contacted Jones Auto (after calling around looking for a shop to do an inspection for over an hour) and they quickly got me in to inspect the truck. They explained to me the pros and cons and provided valuable education. Great people! If I lived closer, I would certainly look to have them maintain my fleet.Service: Auto engine diagnostic
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August 2023 by Laura Rossi
Excellent mechanics, caring service staff, fair pricing. I was extremely pleased. The starter went out Saturday afternoon and we had our vehicle back by Monday afternoon. Thank you for excellent and speedy servics.
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July 2023 by Linda Lipply
I had a flat tire in Fort Wayne on a Friday afternoon. Problem is I live in Plymouth. I called several places to see if they would change my tire to my doughnut so I could get to a tire shop. No one would do this, all wanted to tow it. I then called Jones Automotive and Towing to have it towed and he said give me 45 minutes and I’ll come change your tire so you can get to the tire store. He arrived as promised and changed the tire for a more than fair price! I would call Jones Automotive and Towing again if the need arises again in the future. He is reputable and fair! Thank you so much for getting me on the road again!Service: Tires
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July 2023 by Elizabeth Small
Thank you, thank you, thank you! Spent all morning calling around trying to find someone to tow my car. They answered my call right away and got to my vehicle quicker then they originally told me. I appreciate you so much! Definitely recommend.Service: Car towing
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June 2023 by Joan Dewael
New in town and my car would not start. Randomly called Jones and I am glad I did. Trent was polite and efficient. Towed my car, found the problem, and replaced the battery. Good communication. Price very reasonable. Jones is a small locally owned shop. I would definitely recommend this place.Service: Auto battery replacement
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June 2023 by Pat Dax
WORST Place!! My daughter got her vehicle towed here by them in Feb when it died at McDonald's by the mall. We call 'after' they towed it & say THEN that it needs a computer diagnostic which they don't have a computer!? We 'specifically asked,' mentioned this to them "before" the Towing & they said 'nothing' other then they'll get it & tell us what it needs?? We had to "pay them" 2x for towing!! (Great way to make Free extra money) I showed up there to see her 'undrivable' vehicle sitting "outside" by the office!? I waited about 40 min for them to show up & get her car on the Tow vehicle. "I followed" this "fast flying" tow truck as he bobbed & weaved thru traffic, with little concern for her car or the people around us up to Hyundai & dropped it off!!
