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July 2024 by David South
Bought sewage pump replacement. It was defective from start. Terrible, slow customer service. Finally got it replaced. Second turned out to be defective as well but support was non existent. Literally called for 3 weeks. No call back
Finally called distributor Supply House. They were awesome. Replaced it immediately. This one worked.
Don't know how Franklin can still be in business w quality control issues and zero support. Plus they are a public company. Isn't anyone accountable to share holders?
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December 2023 by Stephen Brandt
Franklin Electric pioneered the hermetically sealed submersible motor which can operate underwater, and is now a global leader in water and fuel pumping technology. From North America through the Caribbean to South America, and Europe to India and beyond, Franklin Electric maintains a large network of manufacturing to distributing to installation training across the world.
Franklin Electric has invested heavily into high-efficiency and solar pumping technology, reimagining what is possible to "make water happen" for residential, municipal, industrial, and agricultural customers worldwide. Franklin Electric support is available by phone or by in-person visits from a field-service engineer. Franklin Electric actively participates in local and national training programs for contractors, and publishes comprehensive manuals that establish best-practices for the water well and fluid transfer industry.
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July 2023 by David Walters
Purchased a 2hp pump and it worked one time and the impeller failed. Worst customer service ever. They just keep telling me the replacement part is on back order and won’t do anything to fix the situation. Ronda is the worst customer service person I have ever dealt with. They don’t stand by there products and do absolutely nothing to fix their faulty pumps. O you can upgrade to a brass impeller for $250. That’s over half the price of the pump.
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September 2021 by Tim Wilson
Purchased two 2hp RL-sprk200 pumps in December 2020, neither pump lasted more than 5 months. Horrible customer service .
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December 2020 by C Farmer
Wouldn’t buy from them again .. pump has 3-4 years on it and worked as it should . For the price of the pump you would think it could last longer or be fixable .. will be going with another company this go around . Just not worth spending 600 for a pump that this will happen again with .. if I wasn’t home I would be looking at a flooded basement and thousands of dollars in damage instead of just 20 gallons on the for .
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October 2020 by 1 Webster
Poor customer service and a poor product! Do not buy from this company, you will be let down !!!
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March 2019 by Bryan Cromwell
Wells of the World initiative makes a World Wide impact from here in FW!!
